Files
Masterarbeit/QuellCode/CentronERP/tests/Centron.Tests.EndToEnd/Tests/TaskHelpdeskAction/TicketFromTask3.expected.txt
T
Christoph Schwörer f045b99a25 Codebasis als Dateien ins Arbeitsrepo statt als Gitlink
QuellCode/CentronERP war nur als Gitlink (Submodul-Referenz auf 79c1142)
getrackt, ohne .gitmodules und ohne erreichbares Remote. Der
Untersuchungsgegenstand der Versuchsreihe war damit nicht reproduzierbar
gesichert: Ein Klon haette ein leeres Verzeichnis erhalten, und die Belege
der 3.287 Anforderungen waeren nicht ueberpruefbar gewesen.

Umstellung:
- Historie nach c:\DEV\CentronERP_git_snapshot_79c1142 ausgelagert
  (vollstaendig lesbar, enthaelt 79c1142 und Vorgaenger 89ccfd6)
- Gitlink aus dem Index entfernt
- Dateiinhalt aufgenommen: 24.557 Dateien, rund 333 MB

Die verschachtelte .gitignore der Codebasis gilt weiter, Build-Artefakte
bleiben ausgeschlossen. Details in Versuche/Versuch_01/_Codebasis-Nachweis.md
2026-08-26 07:43:51 +02:00

1943 lines
60 KiB
Plaintext

{
Data: {
Count: 10,
CurrentPage: 1,
PageCount: 1,
Result: [
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 59,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'fischer@c-entron.de',
ContactName: 'Markus Fischer',
ContactTelephoneNumber: '0731.140399.331',
ContactTitle: 'Herr',
ContractId: 10,
ContractName: 'Clickvertrag oP',
ContractNumber: 14010,
ContractTypeCaption: 'Clickvertrag oP',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 3,
CreatedFromObjectKind: 5101370,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: true,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber (HM)',
Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Markus Huber (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Thomas Hoffmann (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'sehr wichtig',
HelpdeskPriorityI3D: 5,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'interner Fehler',
HelpdeskTypeI3D: 10,
HistoryCount: 0,
I3D: 10511,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: 'Notebook',
MainCategoryI3D: 5,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12525,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Hoffmann, Thomas (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Wöchentliches Backup',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
},
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 59,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'fischer@c-entron.de',
ContactName: 'Markus Fischer',
ContactTelephoneNumber: '0731.140399.331',
ContactTitle: 'Herr',
ContractId: 10,
ContractName: 'Clickvertrag oP',
ContractNumber: 14010,
ContractTypeCaption: 'Clickvertrag oP',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 3,
CreatedFromObjectKind: 5101370,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: true,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber (HM)',
Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Markus Huber (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Thomas Hoffmann (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'sehr wichtig',
HelpdeskPriorityI3D: 5,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'interner Fehler',
HelpdeskTypeI3D: 10,
HistoryCount: 0,
I3D: 10510,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: 'Notebook',
MainCategoryI3D: 5,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12524,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Hoffmann, Thomas (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Wöchentliches Backup',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
},
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 59,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'fischer@c-entron.de',
ContactName: 'Markus Fischer',
ContactTelephoneNumber: '0731.140399.331',
ContactTitle: 'Herr',
ContractId: 10,
ContractName: 'Clickvertrag oP',
ContractNumber: 14010,
ContractTypeCaption: 'Clickvertrag oP',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 3,
CreatedFromObjectKind: 5101370,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: true,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber (HM)',
Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Markus Huber (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Thomas Hoffmann (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'sehr wichtig',
HelpdeskPriorityI3D: 5,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'interner Fehler',
HelpdeskTypeI3D: 10,
HistoryCount: 0,
I3D: 10509,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: 'Notebook',
MainCategoryI3D: 5,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12523,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Hoffmann, Thomas (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Wöchentliches Backup',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
},
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 59,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'fischer@c-entron.de',
ContactName: 'Markus Fischer',
ContactTelephoneNumber: '0731.140399.331',
ContactTitle: 'Herr',
ContractId: 10,
ContractName: 'Clickvertrag oP',
ContractNumber: 14010,
ContractTypeCaption: 'Clickvertrag oP',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 3,
CreatedFromObjectKind: 5101370,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: true,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber (HM)',
Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Markus Huber (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Thomas Hoffmann (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'sehr wichtig',
HelpdeskPriorityI3D: 5,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'interner Fehler',
HelpdeskTypeI3D: 10,
HistoryCount: 0,
I3D: 10508,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: 'Notebook',
MainCategoryI3D: 5,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12522,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Hoffmann, Thomas (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Wöchentliches Backup',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
},
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 59,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'fischer@c-entron.de',
ContactName: 'Markus Fischer',
ContactTelephoneNumber: '0731.140399.331',
ContactTitle: 'Herr',
ContractId: 10,
ContractName: 'Clickvertrag oP',
ContractNumber: 14010,
ContractTypeCaption: 'Clickvertrag oP',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 3,
CreatedFromObjectKind: 5101370,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: true,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber (HM)',
Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Markus Huber (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Thomas Hoffmann (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'sehr wichtig',
HelpdeskPriorityI3D: 5,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'interner Fehler',
HelpdeskTypeI3D: 10,
HistoryCount: 0,
I3D: 10507,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: 'Notebook',
MainCategoryI3D: 5,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12521,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Hoffmann, Thomas (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Wöchentliches Backup',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
},
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 59,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'fischer@c-entron.de',
ContactName: 'Markus Fischer',
ContactTelephoneNumber: '0731.140399.331',
ContactTitle: 'Herr',
ContractId: 10,
ContractName: 'Clickvertrag oP',
ContractNumber: 14010,
ContractTypeCaption: 'Clickvertrag oP',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 3,
CreatedFromObjectKind: 5101370,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: true,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber (HM)',
Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Markus Huber (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Thomas Hoffmann (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'sehr wichtig',
HelpdeskPriorityI3D: 5,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'interner Fehler',
HelpdeskTypeI3D: 10,
HistoryCount: 0,
I3D: 10506,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: 'Notebook',
MainCategoryI3D: 5,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12520,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Hoffmann, Thomas (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Wöchentliches Backup',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
},
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 59,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'fischer@c-entron.de',
ContactName: 'Markus Fischer',
ContactTelephoneNumber: '0731.140399.331',
ContactTitle: 'Herr',
ContractId: 10,
ContractName: 'Clickvertrag oP',
ContractNumber: 14010,
ContractTypeCaption: 'Clickvertrag oP',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 3,
CreatedFromObjectKind: 5101370,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: true,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber (HM)',
Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Markus Huber (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Thomas Hoffmann (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'sehr wichtig',
HelpdeskPriorityI3D: 5,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'interner Fehler',
HelpdeskTypeI3D: 10,
HistoryCount: 0,
I3D: 10505,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: 'Notebook',
MainCategoryI3D: 5,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12519,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Hoffmann, Thomas (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Wöchentliches Backup',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
},
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 59,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'fischer@c-entron.de',
ContactName: 'Markus Fischer',
ContactTelephoneNumber: '0731.140399.331',
ContactTitle: 'Herr',
ContractId: 10,
ContractName: 'Clickvertrag oP',
ContractNumber: 14010,
ContractTypeCaption: 'Clickvertrag oP',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 3,
CreatedFromObjectKind: 5101370,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: true,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber (HM)',
Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Markus Huber (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Thomas Hoffmann (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'sehr wichtig',
HelpdeskPriorityI3D: 5,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'interner Fehler',
HelpdeskTypeI3D: 10,
HistoryCount: 0,
I3D: 10504,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: 'Notebook',
MainCategoryI3D: 5,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12518,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Hoffmann, Thomas (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Wöchentliches Backup',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
},
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 59,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'fischer@c-entron.de',
ContactName: 'Markus Fischer',
ContactTelephoneNumber: '0731.140399.331',
ContactTitle: 'Herr',
ContractId: 10,
ContractName: 'Clickvertrag oP',
ContractNumber: 14010,
ContractTypeCaption: 'Clickvertrag oP',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 3,
CreatedFromObjectKind: 5101370,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: true,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber (HM)',
Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Markus Huber (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Thomas Hoffmann (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'sehr wichtig',
HelpdeskPriorityI3D: 5,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'interner Fehler',
HelpdeskTypeI3D: 10,
HistoryCount: 0,
I3D: 10503,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: 'Notebook',
MainCategoryI3D: 5,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12517,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Hoffmann, Thomas (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Wöchentliches Backup',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
},
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 59,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'fischer@c-entron.de',
ContactName: 'Markus Fischer',
ContactTelephoneNumber: '0731.140399.331',
ContactTitle: 'Herr',
ContractId: 10,
ContractName: 'Clickvertrag oP',
ContractNumber: 14010,
ContractTypeCaption: 'Clickvertrag oP',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 3,
CreatedFromObjectKind: 5101370,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: true,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber (HM)',
Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Markus Huber (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Thomas Hoffmann (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'sehr wichtig',
HelpdeskPriorityI3D: 5,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'interner Fehler',
HelpdeskTypeI3D: 10,
HistoryCount: 0,
I3D: 10502,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: 'Notebook',
MainCategoryI3D: 5,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12516,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Hoffmann, Thomas (ABO)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ABO',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Wöchentliches Backup',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
}
]
},
Error: null,
Message: null,
MessageCode: null,
Status: 0
}