{
  AdditionalText1Caption: '81',
  AdditionalText1Required: false,
  AdditionalText1Visible: false,
  AdditionalText2Caption: '84',
  AdditionalText2Required: true,
  AdditionalText2Visible: false,
  AddPdfReportToExternalMail: false,
  AddPdfReportToInternalMail: true,
  Adviser1Caption: 'IDM',
  Adviser1CaptionShort: 'IDM',
  Adviser2Caption: 'ADM',
  Adviser2CaptionShort: 'ADM',
  Adviser3Caption: 'Service1',
  Adviser4Caption: 'Service2',
  Adviser5Caption: 'Entwickler',
  Adviser6Caption: 'Betreuer',
  AutomHelpdeskShortDescriptionFormat: '16',
  AvailableVariables: [
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Allgemein',
      Name: '@@HeutigesDatum@@'
    },
    {
      AlternativeNames: [
        '@@Nummer@@'
      ],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@RequestNummer@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@RequestI3D@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@ProblemKurztext@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@ProblemBeschreibung@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@InterneNotiz@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@Status@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@Prioritaet@@'
    },
    {
      AlternativeNames: [
        '@@ErstellDatum@@'
      ],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@AnnahmeDatum@@'
    },
    {
      AlternativeNames: [
        '@@ErstellZeit@@'
      ],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@AnnahmeZeit@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@AbschlussDatum@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@AbschlussZeit@@'
    },
    {
      AlternativeNames: [
        '@@Freitext1@@'
      ],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@Zusatz1@@'
    },
    {
      AlternativeNames: [
        '@@Freitext2@@'
      ],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@Zusatz2@@'
    },
    {
      AlternativeNames: [
        '@@FaelligkeitDatum@@'
      ],
      Description: 'Das Datum des Fälligkeit-Feldes',
      Group: 'Helpdesk',
      Name: '@@Faelligkeit@@'
    },
    {
      AlternativeNames: [],
      Description: 'Die Uhrzeit des Fälligkeit-Feldes',
      Group: 'Helpdesk',
      Name: '@@FaelligkeitZeit@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Helpdesk',
      Name: '@@GeplanteDauer@@'
    },
    {
      AlternativeNames: [
        '@@VonDatum@@'
      ],
      Description: 'Das Datum des Von-Feldes',
      Group: 'Helpdesk',
      Name: '@@Von@@'
    },
    {
      AlternativeNames: [],
      Description: 'Die Uhrzeit des Von-Feldes',
      Group: 'Helpdesk',
      Name: '@@VonZeit@@'
    },
    {
      AlternativeNames: [
        '@@BisDatum@@'
      ],
      Description: 'Das Datum des Bis-Feldes',
      Group: 'Helpdesk',
      Name: '@@Bis@@'
    },
    {
      AlternativeNames: [],
      Description: 'Die Uhrzeit des Bis-Feldes',
      Group: 'Helpdesk',
      Name: '@@BisZeit@@'
    },
    {
      AlternativeNames: [],
      Description: 'Zum direkten Öffnen des Tickets in ServiceBoard',
      Group: 'Helpdesk',
      Name: '@@SB-Link@@'
    },
    {
      AlternativeNames: [],
      Description: 'Zum direkten Öffnen des Tickets in ServiceBoard-Online',
      Group: 'Helpdesk',
      Name: '@@SBO-Link@@'
    },
    {
      AlternativeNames: [
        '@@Nexus-Link@@'
      ],
      Description: 'Zum direkten Öffnen des Tickets in Nexus - für Mitarbeiter',
      Group: 'Helpdesk',
      Name: '@@NexusUser-Link@@'
    },
    {
      AlternativeNames: [],
      Description: 'Zum direkten Öffnen des Tickets in Nexus - für WebAccounts',
      Group: 'Helpdesk',
      Name: '@@NexusWebAccount-Link@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Eingeloggter Nutzer',
      Name: '@@BearbeiterName@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Eingeloggter Nutzer',
      Name: '@@BearbeiterKurzzeichen@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Eingeloggter Nutzer',
      Name: '@@BearbeiterVorname@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Eingeloggter Nutzer',
      Name: '@@BearbeiterNachname@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Eingeloggter Nutzer',
      Name: '@@BearbeiterTelefon@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Eingeloggter Nutzer',
      Name: '@@BearbeiterEMail@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Verantwortlicher',
      Name: '@@VerantwortlicherName@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Verantwortlicher',
      Name: '@@VerantwortlicherKurzzeichen@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Verantwortlicher',
      Name: '@@VerantwortlicherVorname@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Verantwortlicher',
      Name: '@@VerantwortlicherNachname@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Verantwortlicher',
      Name: '@@VerantwortlicherTelefon@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Verantwortlicher',
      Name: '@@VerantwortlicherEMail@@'
    },
    {
      AlternativeNames: [
        '@@KdNummer@@'
      ],
      Description: null,
      Group: 'Kunde',
      Name: '@@KundenNummer@@'
    },
    {
      AlternativeNames: [
        '@@Matchcode@@'
      ],
      Description: null,
      Group: 'Kunde',
      Name: '@@KundenMatchcode@@'
    },
    {
      AlternativeNames: [
        '@@Kundenname@@',
        '@@KdName@@'
      ],
      Description: null,
      Group: 'Kunde',
      Name: '@@KundenName@@'
    },
    {
      AlternativeNames: [
        '@@KdTel@@'
      ],
      Description: null,
      Group: 'Kunde',
      Name: '@@KundenTelefon@@'
    },
    {
      AlternativeNames: [
        '@@KdFax@@'
      ],
      Description: null,
      Group: 'Kunde',
      Name: '@@KundenFax@@'
    },
    {
      AlternativeNames: [
        '@@KdEMail@@'
      ],
      Description: null,
      Group: 'Kunde',
      Name: '@@KundenEmail@@'
    },
    {
      AlternativeNames: [
        '@@KdWWW@@'
      ],
      Description: null,
      Group: 'Kunde',
      Name: '@@KundenWebsite@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Kunde',
      Name: '@@VertriebsgebietKurz@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Kunde',
      Name: '@@VertriebsgebietLang@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Adresse',
      Name: '@@AnschriftI3D@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Adresse',
      Name: '@@AnschriftStandard@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Adresse',
      Name: '@@AnschriftStatus@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Adresse',
      Name: '@@AnschriftAbteilung@@'
    },
    {
      AlternativeNames: [
        '@@KdPLZ@@'
      ],
      Description: null,
      Group: 'Adresse',
      Name: '@@AnschriftPLZ@@'
    },
    {
      AlternativeNames: [
        '@@KdOrt@@'
      ],
      Description: null,
      Group: 'Adresse',
      Name: '@@AnschriftOrt@@'
    },
    {
      AlternativeNames: [
        '@@KdStrasse@@'
      ],
      Description: null,
      Group: 'Adresse',
      Name: '@@AnschriftStrasse@@'
    },
    {
      AlternativeNames: [
        '@@KdLand@@'
      ],
      Description: null,
      Group: 'Adresse',
      Name: '@@AnschriftLand@@'
    },
    {
      AlternativeNames: [
        '@@KdPostfach@@'
      ],
      Description: null,
      Group: 'Adresse',
      Name: '@@KundenPostfach@@'
    },
    {
      AlternativeNames: [
        '@@KdPostfachAktiv@@'
      ],
      Description: null,
      Group: 'Adresse',
      Name: '@@KundenPostfachAktiv@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechI3D@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerI3D@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechStandard@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerStandard@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechStatus@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerStatus@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechAnrede@@',
        '@@AnsprechTitel@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerAnrede@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechAbteilung@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerAbteilung@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechBeruf@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerBeruf@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechNachname@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerName@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechVorname@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerVorname@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechStandardBriefanrede@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerBriefanrede@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechTel@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerTelefon@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechFax@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerFax@@'
    },
    {
      AlternativeNames: [],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerEMail@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechEMailGeschaeft@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerEMailGeschaeft@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechEMailPrivat@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerEMailPrivat@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechGeburtsdatum@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerGeburtsdatum@@'
    },
    {
      AlternativeNames: [
        '@@AnsprechMobil@@'
      ],
      Description: null,
      Group: 'Ansprechpartner',
      Name: '@@AnsprechpartnerMobil@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vor- und Nachname Betreuer1 (konfiguriert: IDM)',
      Group: 'Kunde',
      Name: '@@Betreuer1Name@@'
    },
    {
      AlternativeNames: [
        '@@IDMVorname@@'
      ],
      Description: 'Vorname Betreuer1 (konfiguriert: IDM)',
      Group: 'Kunde',
      Name: '@@Betreuer1Vorname@@'
    },
    {
      AlternativeNames: [
        '@@IDMNachname@@'
      ],
      Description: 'Nachname Betreuer1 (konfiguriert: IDM)',
      Group: 'Kunde',
      Name: '@@Betreuer1Nachname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Kurzzeichen Betreuer1 (konfiguriert: IDM)',
      Group: 'Kunde',
      Name: '@@Betreuer1Kurzzeichen@@'
    },
    {
      AlternativeNames: [
        '@@IDMTelefon@@'
      ],
      Description: 'Telefon Betreuer1 (konfiguriert: IDM)',
      Group: 'Kunde',
      Name: '@@Betreuer1Telefon@@'
    },
    {
      AlternativeNames: [
        '@@IDMFax@@'
      ],
      Description: 'Fax Betreuer1 (konfiguriert: IDM)',
      Group: 'Kunde',
      Name: '@@Betreuer1Fax@@'
    },
    {
      AlternativeNames: [
        '@@IDMEMail@@'
      ],
      Description: 'E-Mail Betreuer1 (konfiguriert: IDM)',
      Group: 'Kunde',
      Name: '@@Betreuer1EMail@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vor- und Nachname Betreuer2 (konfiguriert: ADM)',
      Group: 'Kunde',
      Name: '@@Betreuer2Name@@'
    },
    {
      AlternativeNames: [
        '@@ADMVorname@@'
      ],
      Description: 'Vorname Betreuer2 (konfiguriert: ADM)',
      Group: 'Kunde',
      Name: '@@Betreuer2Vorname@@'
    },
    {
      AlternativeNames: [
        '@@ADMNachname@@'
      ],
      Description: 'Nachname Betreuer2 (konfiguriert: ADM)',
      Group: 'Kunde',
      Name: '@@Betreuer2Nachname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Kurzzeichen Betreuer2 (konfiguriert: ADM)',
      Group: 'Kunde',
      Name: '@@Betreuer2Kurzzeichen@@'
    },
    {
      AlternativeNames: [
        '@@ADMTelefon@@'
      ],
      Description: 'Telefon Betreuer2 (konfiguriert: ADM)',
      Group: 'Kunde',
      Name: '@@Betreuer2Telefon@@'
    },
    {
      AlternativeNames: [
        '@@ADMFax@@'
      ],
      Description: 'Fax Betreuer2 (konfiguriert: ADM)',
      Group: 'Kunde',
      Name: '@@Betreuer2Fax@@'
    },
    {
      AlternativeNames: [
        '@@ADMEMail@@'
      ],
      Description: 'E-Mail Betreuer2 (konfiguriert: ADM)',
      Group: 'Kunde',
      Name: '@@Betreuer2EMail@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vor- und Nachname Betreuer3 (konfiguriert: Service1)',
      Group: 'Kunde',
      Name: '@@Betreuer3Name@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vorname Betreuer3 (konfiguriert: Service1)',
      Group: 'Kunde',
      Name: '@@Betreuer3Vorname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Nachname Betreuer3 (konfiguriert: Service1)',
      Group: 'Kunde',
      Name: '@@Betreuer3Nachname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Kurzzeichen Betreuer3 (konfiguriert: Service1)',
      Group: 'Kunde',
      Name: '@@Betreuer3Kurzzeichen@@'
    },
    {
      AlternativeNames: [],
      Description: 'Telefon Betreuer3 (konfiguriert: Service1)',
      Group: 'Kunde',
      Name: '@@Betreuer3Telefon@@'
    },
    {
      AlternativeNames: [],
      Description: 'Fax Betreuer3 (konfiguriert: Service1)',
      Group: 'Kunde',
      Name: '@@Betreuer3Fax@@'
    },
    {
      AlternativeNames: [],
      Description: 'E-Mail Betreuer3 (konfiguriert: Service1)',
      Group: 'Kunde',
      Name: '@@Betreuer3EMail@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vor- und Nachname Betreuer4 (konfiguriert: Service2)',
      Group: 'Kunde',
      Name: '@@Betreuer4Name@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vorname Betreuer4 (konfiguriert: Service2)',
      Group: 'Kunde',
      Name: '@@Betreuer4Vorname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Nachname Betreuer4 (konfiguriert: Service2)',
      Group: 'Kunde',
      Name: '@@Betreuer4Nachname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Kurzzeichen Betreuer4 (konfiguriert: Service2)',
      Group: 'Kunde',
      Name: '@@Betreuer4Kurzzeichen@@'
    },
    {
      AlternativeNames: [],
      Description: 'Telefon Betreuer4 (konfiguriert: Service2)',
      Group: 'Kunde',
      Name: '@@Betreuer4Telefon@@'
    },
    {
      AlternativeNames: [],
      Description: 'Fax Betreuer4 (konfiguriert: Service2)',
      Group: 'Kunde',
      Name: '@@Betreuer4Fax@@'
    },
    {
      AlternativeNames: [],
      Description: 'E-Mail Betreuer4 (konfiguriert: Service2)',
      Group: 'Kunde',
      Name: '@@Betreuer4EMail@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vor- und Nachname Betreuer5 (konfiguriert: Entwickler)',
      Group: 'Kunde',
      Name: '@@Betreuer5Name@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vorname Betreuer5 (konfiguriert: Entwickler)',
      Group: 'Kunde',
      Name: '@@Betreuer5Vorname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Nachname Betreuer5 (konfiguriert: Entwickler)',
      Group: 'Kunde',
      Name: '@@Betreuer5Nachname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Kurzzeichen Betreuer5 (konfiguriert: Entwickler)',
      Group: 'Kunde',
      Name: '@@Betreuer5Kurzzeichen@@'
    },
    {
      AlternativeNames: [],
      Description: 'Telefon Betreuer5 (konfiguriert: Entwickler)',
      Group: 'Kunde',
      Name: '@@Betreuer5Telefon@@'
    },
    {
      AlternativeNames: [],
      Description: 'Fax Betreuer5 (konfiguriert: Entwickler)',
      Group: 'Kunde',
      Name: '@@Betreuer5Fax@@'
    },
    {
      AlternativeNames: [],
      Description: 'E-Mail Betreuer5 (konfiguriert: Entwickler)',
      Group: 'Kunde',
      Name: '@@Betreuer5EMail@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vor- und Nachname Betreuer6 (konfiguriert: Betreuer)',
      Group: 'Kunde',
      Name: '@@Betreuer6Name@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vorname Betreuer6 (konfiguriert: Betreuer)',
      Group: 'Kunde',
      Name: '@@Betreuer6Vorname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Nachname Betreuer6 (konfiguriert: Betreuer)',
      Group: 'Kunde',
      Name: '@@Betreuer6Nachname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Kurzzeichen Betreuer6 (konfiguriert: Betreuer)',
      Group: 'Kunde',
      Name: '@@Betreuer6Kurzzeichen@@'
    },
    {
      AlternativeNames: [],
      Description: 'Telefon Betreuer6 (konfiguriert: Betreuer)',
      Group: 'Kunde',
      Name: '@@Betreuer6Telefon@@'
    },
    {
      AlternativeNames: [],
      Description: 'Fax Betreuer6 (konfiguriert: Betreuer)',
      Group: 'Kunde',
      Name: '@@Betreuer6Fax@@'
    },
    {
      AlternativeNames: [],
      Description: 'E-Mail Betreuer6 (konfiguriert: Betreuer)',
      Group: 'Kunde',
      Name: '@@Betreuer6EMail@@'
    },
    {
      AlternativeNames: [],
      Description: 'Name aller Ticket-Bearbeiter, kommasepariert',
      Group: 'Ticket-Bearbeiter',
      Name: '@@TicketBearbeiterName@@'
    },
    {
      AlternativeNames: [],
      Description: 'Vorname aller Ticket-Bearbeiter, kommasepariert',
      Group: 'Ticket-Bearbeiter',
      Name: '@@TicketBearbeiterVorname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Nachname aller Ticket-Bearbeiter, kommasepariert',
      Group: 'Ticket-Bearbeiter',
      Name: '@@TicketBearbeiterNachname@@'
    },
    {
      AlternativeNames: [],
      Description: 'Kurzzeichen aller Ticket-Bearbeiter, kommasepariert',
      Group: 'Ticket-Bearbeiter',
      Name: '@@TicketBearbeiterKurzzeichen@@'
    },
    {
      AlternativeNames: [],
      Description: 'E-Mail aller Ticket-Bearbeiter, kommasepariert',
      Group: 'Ticket-Bearbeiter',
      Name: '@@TicketBearbeiterEMail@@'
    },
    {
      AlternativeNames: [],
      Description: 'Telefon aller Ticket-Bearbeiter, kommasepariert',
      Group: 'Ticket-Bearbeiter',
      Name: '@@TicketBearbeiterTelefon@@'
    }
  ],
  CanSeeTicketsSBO: true,
  CloseTicketWindowAfterCompletion: false,
  CustomerApprovelEnabledSBO: true,
  DisplayNonCalculatedTimesForTicketsDialog: false,
  EstimatedProgressForHelpdeskEnabled: false,
  ForwardingHelpdeskDefaultGroup: 23,
  GroupHelpdeskTimerSpecialArticles: true,
  HelpdeskAddNewTicketTimeByClickingManageTimes: true,
  HelpdeskAfterActionDefaultState: 59,
  HelpdeskAfterCreateServiceDefaultState: 64,
  HelpdeskAfterForwardDefaultState: 60,
  HelpdeskAfterInheritDefaultState: 61,
  HelpdeskAfterMailToCustomerDefaultState: 62,
  HelpdeskAfterMailToEditorDefaultState: 63,
  HelpdeskAfterOpenDefaultState: 57,
  HelpdeskAfterSolutionEnterDefaultState: 58,
  HelpdeskClosingDontNotifyCustomer: false,
  HelpdeskClosingExternalEmailBody: 'Ihre Support-Anfrage mit der Referenz-Nummer @@RequestNummer@@ wurde aktualisiert.  \r\nNEUER STATUS: Ihre Support-Anfrage wurde abgeschlossen\r\n\r\nSollte aus Ihrer Sicht der Vorgang nicht zufriedenstellend abgeschlossen sein so zögern Sie bitte nicht, uns unter der Ihnen bekannten Telefonnummer oder Email-Adresse zu kontaktieren.\r\n\r\nMit freundlichen Grüßen\r\n\r\nIhre c-entron Software GmbH\r\n',
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  HelpdeskEMailForCustomerBody: 'Guten Tag @@AnsprechpartnerAnrede@@ @@AnsprechpartnerName@@,\r\n\r\nIhre Support-Anfrage bearbeiten wir unter der Referenz-Nummer @@RequestNummer@@.\r\nSTATUS: Ihre Support-Anfrage wurde erfolgreich übermittelt und ist in Bearbeitung\r\n\r\n@@Status@@\r\n\r\n\r\nMit freundlichen Grüßen\r\n\r\nIhre c-entron Software GmbH \r\n',
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  HelpdeskEMailForEditorBody: 'c-entron Software GmbH | Helpdesk Request Nr. @@RequestNummer@@ \r\n\r\nProblem @@ProblemKurztext@@\r\n\r\n@@KundenName@@\r\n@@AnsprechpartnerVorname@@ @@AnsprechpartnerName@@\r\nFon: @@AnsprechpartnerTelefon@@\r\nFax: @@AnsprechpartnerFax@@\r\nMail: @@AnsprechpartnerEMail@@\r\n\r\nProblem:\r\n@@ProblemBeschreibung@@\r\n',
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