# c-entron Rights ## Helpdesk ### 1. Helpdesk anzeigen Without this right, the user should not see any ticket and have no access to any ticket list. *UserRightsConst.Sales.Customer.Helpdesk.SHOW_HELPDESK* ### 1.1. Tickets anzeigen - nur eigene This is a **restricting right**. If the user has this right, he should only see and access tickets where he is either editor or responsible person. *UserRightsConst.Sales.Customer.Helpdesk.SHOW_HELPDESK_ONLY_OWN* ### 1.2. Tickets anzeigen - eigene Filiale This is a **restricting right**. If the user has this right, he should only see and access tickets that belong to the users' branch. *UserRightsConst.Sales.Customer.Helpdesk.SHOW_HELPDESK_ONLY_OWN_BRANCH* ### 2. Neuen Helpdesk anlegen Without this right, the user should not be able to create a new ticket. *UserRightsConst.Sales.Customer.Helpdesk.ADD_NEW_HELPDESK* ### 2.1. Neues Ticket anlegen - nur eigene Filiale This is a **restricting right**. If the user has this right, he should only be able to create a ticket that belongs to his branch. *UserRightsConst.Sales.Customer.Helpdesk.CREATE_HELPDESK_ONLY_OWN_BRANCH* ### 3. Helpdesk bearbeiten Without this right, the user should not be able to edit any ticket. *UserRightsConst.Sales.Customer.Helpdesk.EDIT_HELPDESK* ### 4. Helpdeskzuweisung nur an eigene Abteilungen This is a **restricting right**. If the user has this right, he should only be able to assign a ticket members of his own department. *UserRightsConst.Sales.Customer.Helpdesk.ASSIGN_HELPDESK_ONLY_TO_OWN_DEPARTMENTS* ### 5. Fälligkeit ändern This right allows the user to change the due date of a ticket. This may also be required when changing the status of a ticket, if this requires a due date change. *UserRightsConst.Sales.Customer.Helpdesk.MATURITY_CHANGE* ### 6. Request abschliessen This right allows the user to close a ticket. *UserRightsConst.Sales.Customer.Helpdesk.CLOSE_REQUEST* ### 7. Zeiten bearbeiten This right allows the user to edit the time records of a ticket. *UserRightsConst.Sales.Customer.Helpdesk.EDIT_TIME* ### 7.1. Zeiten bearbeiten - nur eigene Zeiten This is a **restricting right**. If the user has this right, he should only be able to edit time records that are assigned to him. This means the employee article of the time record must belong to the user. *UserRightsConst.Sales.Customer.Helpdesk.OWN_TIME_EDIT* ### 7.2. Unterschrift aus Zeit löschen This right allows the user to delete the signature from a time record. *UserRightsConst.Sales.Customer.Helpdesk.DELETE_HELPDESK_SIGNATURE* ### 8. Helpdeskzeiten verschieben This right allows the user to move a time record from one ticket to another. But only if the ticket is not part of a receipt. *UserRightsConst.Sales.Customer.Helpdesk.MOVE_HELPDESK_TIMER* ### 9. Helpdeskzeiten löschen This right allows the user to delete a time record. But only if the ticket is not part of a receipt. *UserRightsConst.Sales.Customer.Helpdesk.DELETE_HELPDESK_TIMER* ### 10. Neuen Helpdesk Typ anlegen This right allows the user to create a new ticket type in the settings. *UserRightsConst.Sales.Customer.Helpdesk.ADD_NEW_HELPDESK_TYPE* ### 11. Neue Helpdesk Hauptkategorie anlegen This right allows the user to create a new main category in the settings. *UserRightsConst.Sales.Customer.Helpdesk.ADD_NEW_HELPDESK_MAIN_CATEGORY* ### 12. Neue Helpdesk Unterkategorie 1 anlegen This right allows the user to create a new subcategory 1 in the settings. *UserRightsConst.Sales.Customer.Helpdesk.ADD_NEW_HELPDESK_SUB_CATEGORY1* ### 13. Neue Helpdesk Unterkategorie 2 anlegen This right allows the user to create a new subcategory 2 in the settings. *UserRightsConst.Sales.Customer.Helpdesk.ADD_NEW_HELPDESK_SUB_CATEGORY2* ### 14. Helpdeskzeitenanfahrten bearbeiten This right allows the user to edit additional articles that appear for certain time record types. *UserRightsConst.Sales.Customer.Helpdesk.EDIT_HELPDESKTIMER_ADDRESSSPECIALARTICLES* ### 15. Sichtbarkeit von Tickets bearbeiten This right allows the user to change if a ticket is only internally visible. *UserRightsConst.Sales.Customer.Helpdesk.CHANGE_VISIBILITY* ### 16. Checklisten #### 16.1. Checklisten Vorlagen anlegen This right allows the user to create new checklist templates. *UserRightsConst.Sales.Customer.Helpdesk.Checklists.CREATE_NEW_CHECKLIST_TEMPLATES* ### 16.2. Checklisten Vorlagen bearbeiten This right allows the user to edit checklist templates. *UserRightsConst.Sales.Customer.Helpdesk.Checklists.EDIT_CHECKLIST_TEMPLATES* ### 16.3. Checklisten bearbeiten This right allows the user to edit checklists. *UserRightsConst.Sales.Customer.Helpdesk.Checklists.EDIT_CHECKLISTS* ### 16.4. Checklisten Punkte bearbeiten ändern (sic) This right allows the user to change the editor of a checklist item. *UserRightsConst.Sales.Customer.Helpdesk.Checklists.EDIT_CHECKLIST_ITEM_EDITOR* ### 17 Ticketvorlagen ### 17.1. Ticketvorlagen bearbeiten This right allows the user to edit C-FLOW ticket templates. *UserRightsConst.Sales.Customer.Helpdesk.CFlow.EDIT_CFLOW_TICKETPATTERN* ### 17.2. Ticketvorlagenkategorien erstellen This right allows the user to create new categories for C-FLOW ticket templates. *UserRightsConst.Sales.Customer.Helpdesk.CFlow.CREATE_NEW_CFLOW_TICKETPATTERNCATEGORY* ### 17.3. Ticketvorlagen erstellen This right allows the user to create new C-FLOW ticket templates. *UserRightsConst.Sales.Customer.Helpdesk.CFlow.CREATE_NEW_CFLOW_TICKETPATTERN* ### 17.4. Ticketvorlagen löschen This right allows the user to delete C-FLOW ticket templates. *UserRightsConst.Sales.Customer.Helpdesk.CFlow.DELETE_CFLOW_TICKETTPATERN* ### 18 Taskmanagement anzeigen This right allows the user to access the task management. *UserRightsConst.Sales.Customer.Helpdesk.SHOW_TASKMANAGEMENT* # Kalender This right allows the user to access the calendar. *UserRightsConst.RIGHT_KALENDER* ## 1. Kalender anzeigen alle This right allows the user to see all calendar entries. Currently, this right is not used. *UserRightsConst.RIGHT_KALENDERANZEIGENALLE* ## 2. Kalender anzeigen nur eigene This is a **restricting right**. If the user has this right, he should only see his own calendar entries. *UserRightsConst.RIGHT_KALENDERANZEIGENEIGENE* # Mitarbeiterauslastung ## 1. Auslastung von anderen Mitarbeitern anzeigen This right allows the user to see the workload of other employees. *UserRightsConst.RIGHT_MITARBEITERAUSLASTUNG* ## 2. Mitarbeiterauslastung - nur eigene Filiale This is a **restricting right**. If the user has this right, he should only see the workload of employees that belong to his branch. *UserRightsConst.RIGHT_MITARBEITERAUSLASTUNGNUREIGENEFILIALE*