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# Stakeholder Requirements Specification (StRS)
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## Centron .NET 8 Enterprise Application
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### According to ISO/IEC/IEEE 29148:2018 Standards
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---
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## Document Information
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- **Document ID**: StRS-CENTRON-2025-001
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- **Version**: 1.0
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- **Date**: September 29, 2025
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- **Author**: ISO 29148 Stakeholder Requirements Agent
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- **System**: Centron .NET 8 Enterprise Application
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---
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## 1. Executive Summary
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This Stakeholder Requirements Specification (StRS) defines the complete set of stakeholder needs for the Centron .NET 8 enterprise application - a comprehensive business management system serving IT distribution and services companies. The system provides integrated customer relationship management, sales processing, inventory management, financial operations, and service delivery capabilities.
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The requirements are derived from extensive codebase analysis, examining 1000+ source files across backend business logic, frontend WPF modules, web services, and external API integrations. Each requirement includes specific evidence from implementation artifacts, ensuring traceability to actual system capabilities.
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---
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## 2. System Context
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```mermaid
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graph TB
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subgraph "External Systems"
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finapi[FinAPI Banking]
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gls[GLS Shipping]
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shipcloud[Shipcloud Logistics]
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icecat[Icecat Product Data]
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itscope[ITscope Distribution]
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egis[EGIS Wholesale]
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end
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subgraph "Centron Enterprise System"
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wpf[WPF Desktop Client]
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webservice[Web Services Layer]
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backend[Business Logic Layer]
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database[(SQL Server Database)]
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wpf --> webservice
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wpf --> backend
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webservice --> backend
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backend --> database
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end
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subgraph "Stakeholders"
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sales[Sales Staff]
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support[Support Teams]
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admin[System Administrators]
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customers[Customers]
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management[Management]
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finance[Finance Teams]
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warehouse[Warehouse Staff]
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end
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sales --> wpf
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support --> wpf
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admin --> wpf
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management --> wpf
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finance --> wpf
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warehouse --> wpf
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backend --> finapi
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backend --> gls
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backend --> shipcloud
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backend --> icecat
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backend --> itscope
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backend --> egis
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```
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---
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## 3. Stakeholder Analysis
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### Primary Stakeholders
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- **Sales Representatives**: Need efficient customer management, quote processing, and order tracking
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- **Customer Support Teams**: Require helpdesk functionality, ticket management, and customer history access
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- **System Administrators**: Need user management, security controls, and system configuration
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- **Finance Teams**: Require accounting integration, financial reporting, and payment processing
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- **Warehouse Staff**: Need inventory management, stock control, and logistics coordination
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- **Management**: Require reporting, analytics, and business intelligence capabilities
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### Secondary Stakeholders
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- **Customers**: Benefit from improved service delivery and accurate information
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- **External Partners**: Integration with shipping providers, banks, and data suppliers
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- **Auditors**: Need compliance reporting and audit trails
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---
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## 4. Requirements Specification
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### Customer Relationship Management Requirements (StR-001 to StR-006)
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### StR-001: Account Management System
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**Stakeholder**: Sales Representatives, Customer Support Teams
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**Statement**: The system shall provide comprehensive account management capabilities for customers, suppliers, and partners with complete contact information, relationship tracking, and business classification.
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**Rationale**: Central customer data management is critical for effective sales operations and customer service delivery. Account entities form the foundation for all business transactions.
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**Priority**: High
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**Acceptance Criteria**:
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- System can create, update, and manage account records with full contact details
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- Support for multiple account types (customers, suppliers, partners) with role-based access
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- Maintain complete audit trail of account changes with timestamps and user tracking
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\Account.cs (lines 17-62), C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 22-34)
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**Verification Method**: Test
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### StR-002: Contact Person Management
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**Stakeholder**: Sales Representatives, Customer Support Teams
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**Statement**: The system shall maintain detailed contact person records linked to accounts with role definitions, communication preferences, and interaction history.
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**Rationale**: Effective relationship management requires tracking individual contacts within organizations to ensure personalized service and proper communication routing.
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**Priority**: High
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**Acceptance Criteria**:
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- Create and maintain contact person records with roles and responsibilities
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- Link contacts to accounts with proper hierarchical relationships
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- Track communication preferences and interaction history per contact
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\Account.cs (lines 80-93), C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 134-141)
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**Verification Method**: Test
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### StR-003: Customer Classification and Segmentation
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**Stakeholder**: Sales Representatives, Management
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**Statement**: The system shall provide customer classification capabilities with customizable categories, sales areas assignment, and customer segmentation for targeted marketing and sales strategies.
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**Rationale**: Business success requires the ability to segment customers by various criteria to enable targeted sales approaches and customized service levels.
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**Priority**: Medium
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**Acceptance Criteria**:
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- Define and manage customer classification categories
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- Assign customers to sales areas and territories
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- Support customer segmentation for marketing campaigns
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 36-40, 66-76), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\Account.cs (lines 25-36)
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**Verification Method**: Demo
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### StR-004: Account Relationship Mapping
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**Stakeholder**: Sales Representatives, Management
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**Statement**: The system shall enable mapping of relationships between accounts including parent-subsidiary connections, partnership links, and business network associations.
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**Rationale**: Understanding business relationships is crucial for account management, cross-selling opportunities, and maintaining comprehensive customer intelligence.
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**Priority**: Medium
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**Acceptance Criteria**:
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- Create and maintain account-to-account relationships with defined relationship types
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- Visual representation of account networks and hierarchies
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- Impact analysis when modifying related accounts
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 136-141), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\Account.cs (lines 27-28)
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**Verification Method**: Demo
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### StR-005: Customer Activity Tracking
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**Stakeholder**: Sales Representatives, Customer Support Teams
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**Statement**: The system shall track all customer interactions, activities, and touchpoints to maintain complete customer engagement history and enable relationship continuity.
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**Rationale**: Comprehensive activity tracking ensures consistent customer experience regardless of which team member interacts with the customer and supports relationship building.
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**Priority**: High
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**Acceptance Criteria**:
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- Record all customer interactions with date, time, type, and outcome
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- Link activities to specific accounts and contacts
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- Provide activity timeline views and reporting capabilities
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\Activities directory structure, C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 147-151)
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**Verification Method**: Test
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### StR-006: CRM Settings and Configuration
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**Stakeholder**: System Administrators, Management
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**Statement**: The system shall provide comprehensive CRM configuration capabilities including workflow settings, field customization, and business process adaptation to organizational needs.
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**Rationale**: Different organizations have varying CRM processes and requirements, necessitating flexible configuration options to optimize system adoption and effectiveness.
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**Priority**: Medium
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**Acceptance Criteria**:
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- Configure CRM workflows and business processes
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- Customize field definitions and validation rules
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- Set up automation rules and notification preferences
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 104-106), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\CustomerArea\CRM directory structure
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**Verification Method**: Inspection
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---
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### Sales and Order Processing Requirements (StR-007 to StR-011)
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### StR-007: Quote to Invoice Lifecycle Management
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**Stakeholder**: Sales Representatives, Finance Teams
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**Statement**: The system shall manage the complete sales document lifecycle from quotes through orders to invoices with status tracking, approval workflows, and financial integration.
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**Rationale**: Streamlined sales processing is essential for business efficiency, requiring seamless progression through sales stages with appropriate controls and audit trails.
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**Priority**: High
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**Acceptance Criteria**:
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- Create and manage quotes, orders, and invoices with proper status transitions
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- Implement approval workflows with role-based authorization
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- Maintain complete audit trail of document changes and approvals
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\RechKopf.cs (lines 10-163), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities (AngKopf.cs, AufKopf.cs, KalkKopf.cs)
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**Verification Method**: Test
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### StR-008: Order Processing and Fulfillment
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**Stakeholder**: Sales Representatives, Warehouse Staff
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**Statement**: The system shall provide comprehensive order processing capabilities including order entry, modification, status tracking, and fulfillment coordination with inventory management.
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**Rationale**: Efficient order processing is critical for customer satisfaction and business operations, requiring integration between sales and warehouse operations.
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**Priority**: High
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**Acceptance Criteria**:
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- Process orders with real-time inventory checking and allocation
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- Track order status from entry through delivery
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- Coordinate fulfillment activities with warehouse operations
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\AufKopf.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Sales directory structure
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**Verification Method**: Test
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### StR-009: Pricing and Discount Management
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**Stakeholder**: Sales Representatives, Management
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**Statement**: The system shall provide flexible pricing management including volume pricing, special agreements, customer-specific pricing, and promotional discount structures.
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**Rationale**: Competitive pricing strategies require flexible pricing models to support various customer agreements and market conditions while maintaining profitability.
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**Priority**: High
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**Acceptance Criteria**:
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- Configure volume-based pricing tiers and discount structures
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- Manage customer-specific pricing agreements and special rates
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- Calculate and apply promotional discounts with approval controls
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\ArticleVolumePrices.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\SpecialAgreement.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\SpecialPrices directory
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**Verification Method**: Test
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### StR-010: Sales Performance Analytics
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**Stakeholder**: Sales Representatives, Management
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**Statement**: The system shall provide comprehensive sales analytics including performance metrics, trend analysis, and sales forecasting capabilities to support decision-making.
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**Rationale**: Data-driven sales management requires detailed analytics to identify opportunities, track performance, and optimize sales strategies.
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**Priority**: Medium
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**Acceptance Criteria**:
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- Generate sales performance reports by representative, territory, and product
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- Provide trend analysis and comparative reporting capabilities
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- Support sales forecasting and pipeline analysis
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Administration\EmployeeManagement\Dashboard\EmployeeSales directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Sales directory structure
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**Verification Method**: Demo
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### StR-011: Contract Management
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**Stakeholder**: Sales Representatives, Legal, Management
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**Statement**: The system shall manage customer contracts including service agreements, maintenance contracts, and licensing arrangements with renewal tracking and compliance monitoring.
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**Rationale**: Contract management is essential for recurring revenue, compliance, and customer relationship continuity, requiring systematic tracking and renewal processes.
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**Priority**: Medium
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**Acceptance Criteria**:
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- Create and manage various contract types with terms and conditions
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- Track contract renewals and expiration dates with automated notifications
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- Monitor contract compliance and performance metrics
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\AccountContracts directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Sales\CustomerAssets\Contracts directory
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**Verification Method**: Test
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---
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### Financial Management Requirements (StR-012 to StR-015)
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### StR-012: Accounting System Integration
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**Stakeholder**: Finance Teams, System Administrators
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**Statement**: The system shall integrate with external accounting systems to synchronize financial data, chart of accounts, and transaction records for seamless financial operations.
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**Rationale**: Financial data integrity requires seamless integration with accounting systems to eliminate manual data entry and ensure consistent financial reporting.
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**Priority**: High
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**Acceptance Criteria**:
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- Synchronize chart of accounts and financial data with external accounting systems
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- Transfer sales transactions and payment records automatically
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- Maintain data consistency and reconciliation capabilities
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounting directory, C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.FinAPI project structure
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**Verification Method**: Test
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### StR-013: Financial Reporting and Analysis
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**Stakeholder**: Finance Teams, Management
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**Statement**: The system shall provide comprehensive financial reporting including revenue analysis, profitability metrics, and financial performance dashboards for business intelligence.
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**Rationale**: Financial visibility is critical for business management, requiring detailed reporting and analysis capabilities to support strategic decision-making.
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**Priority**: High
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**Acceptance Criteria**:
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- Generate standard financial reports including P&L, revenue analysis, and cash flow
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- Provide real-time financial dashboards with key performance indicators
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- Support custom financial analysis and reporting requirements
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounting directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\RechKopf.cs (lines 95-105 financial fields)
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**Verification Method**: Demo
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### StR-014: Payment Processing and Banking
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**Stakeholder**: Finance Teams, Customers
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**Statement**: The system shall integrate with banking services to process payments, manage bank accounts, and handle various payment methods including SEPA, credit cards, and electronic transfers.
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**Rationale**: Modern business requires flexible payment processing capabilities to improve cash flow and customer convenience while maintaining security and compliance.
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**Priority**: High
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**Acceptance Criteria**:
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- Process various payment methods with appropriate security measures
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- Integrate with banking APIs for automated payment handling
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- Manage customer payment preferences and recurring payments
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.FinAPI project, C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 84-94 bank accounts), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\RechKopf.cs (line 23 SEPA)
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**Verification Method**: Test
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### StR-015: Cost Center and Profitability Analysis
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**Stakeholder**: Finance Teams, Management
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**Statement**: The system shall provide cost center management and profitability analysis capabilities to track financial performance by business units, projects, and customer segments.
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**Rationale**: Understanding profitability at granular levels is essential for effective business management and resource allocation decisions.
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**Priority**: Medium
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**Acceptance Criteria**:
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- Define and manage cost centers with proper allocation rules
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- Track profitability by various dimensions including customer, product, and project
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- Generate profitability analysis reports with variance tracking
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\CostCenter.cs, C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 90-94 cost centers)
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**Verification Method**: Analysis
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---
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### Inventory and Warehouse Management Requirements (StR-016 to StR-019)
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### StR-016: Comprehensive Inventory Management
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**Stakeholder**: Warehouse Staff, Sales Representatives
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**Statement**: The system shall provide comprehensive inventory management including stock tracking, location management, and real-time inventory visibility across multiple warehouses and locations.
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**Rationale**: Accurate inventory management is fundamental to business operations, requiring real-time visibility and control to prevent stockouts and optimize inventory levels.
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**Priority**: High
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**Acceptance Criteria**:
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- Track inventory levels in real-time across multiple locations
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- Manage stock movements, transfers, and adjustments with full audit trails
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- Provide inventory alerts and reorder point management
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Logistics\Warehousing directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.BL\Logistics\Warehousing\StockBL.cs
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**Verification Method**: Test
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### StR-017: Product and Article Management
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**Stakeholder**: Warehouse Staff, Sales Representatives
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**Statement**: The system shall manage comprehensive product information including specifications, images, pricing, and supplier relationships with support for complex product hierarchies and configurations.
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**Rationale**: Effective product management is essential for sales operations and inventory control, requiring detailed product information and flexible categorization.
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**Priority**: High
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**Acceptance Criteria**:
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- Maintain detailed product catalogs with specifications and media
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- Support complex product hierarchies and part relationships
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- Manage supplier relationships and procurement information
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\Article.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.BL\Warehousing\ArticleBL.cs, multiple Warehousing entities
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**Verification Method**: Test
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### StR-018: Barcode and Serial Number Tracking
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**Stakeholder**: Warehouse Staff, Service Teams
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**Statement**: The system shall provide barcode scanning and serial number tracking capabilities for individual item identification, asset tracking, and warranty management.
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**Rationale**: Asset tracking and warranty support require individual item identification capabilities to ensure proper service delivery and compliance.
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**Priority**: Medium
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**Acceptance Criteria**:
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- Generate and manage barcode labels for inventory items
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- Track serial numbers throughout product lifecycle
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- Maintain history of serial number movements and ownership
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\BarCode.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\SerialNumber.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\BarcodeHistory.cs
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**Verification Method**: Test
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### StR-019: Logistics and Shipping Integration
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**Stakeholder**: Warehouse Staff, Customers
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**Statement**: The system shall integrate with shipping providers to manage logistics operations including shipment creation, tracking, and delivery confirmation with automated status updates.
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**Rationale**: Efficient logistics operations require integration with shipping providers to streamline fulfillment processes and provide customers with shipment visibility.
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**Priority**: Medium
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**Acceptance Criteria**:
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- Create shipments with integrated shipping providers
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- Provide real-time shipment tracking and status updates
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- Manage shipping rates and service level selection
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\apis\Centron.Api.Gls project, C:\DEV\UseCaseAnalyse\src\apis\Centron.Api.Shipcloud project, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\RechKopf.cs (lines 124, 147 tracking)
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**Verification Method**: Test
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---
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### User Management and Security Requirements (StR-020 to StR-023)
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### StR-020: Comprehensive User Authentication
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**Stakeholder**: System Administrators, All Users
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**Statement**: The system shall provide secure user authentication including password policies, multi-factor authentication options, and integration with Active Directory for enterprise environments.
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**Rationale**: System security requires robust authentication mechanisms to protect sensitive business data and ensure compliance with security standards.
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**Priority**: High
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**Acceptance Criteria**:
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- Implement strong password policies with complexity requirements
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- Support multi-factor authentication for enhanced security
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- Integrate with Active Directory for centralized user management
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Administration\EmployeeManagement\AdImport directory, Authentication attributes in web service interfaces
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**Verification Method**: Test
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### StR-021: Role-Based Access Control
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**Stakeholder**: System Administrators, Management
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**Statement**: The system shall implement comprehensive role-based access control with granular permissions management to ensure users access only appropriate system functions and data.
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**Rationale**: Data security and operational control require precise access management to ensure users can perform their roles while protecting sensitive information.
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**Priority**: High
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**Acceptance Criteria**:
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- Define roles with specific permission sets for system functions
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- Assign users to roles with inheritance and override capabilities
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- Audit and monitor access attempts and permission changes
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**Source Evidence**: C:\DEV\UseCaseAnalyse\src\webservice\Centron.WebServices.Core\EntitiesWrongPlace\Administration\Rights\UserRightsConst.cs (lines 10-100), extensive rights management structure
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**Verification Method**: Test
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### StR-022: Employee Management System
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**Stakeholder**: Human Resources, System Administrators
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**Statement**: The system shall provide comprehensive employee management including organizational structure, role assignments, and employee performance tracking with integration to Active Directory.
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||||
**Rationale**: Effective employee management is essential for organizational efficiency and proper system access control within the business context.
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**Priority**: Medium
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||||
**Acceptance Criteria**:
|
||||
- Manage employee records with organizational hierarchy
|
||||
- Track employee roles, responsibilities, and performance metrics
|
||||
- Synchronize with Active Directory for consistent user management
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\EmployeeArea directory (15+ employee-related entities), C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Administration\EmployeeManagement directory structure
|
||||
**Verification Method**: Demo
|
||||
|
||||
### StR-023: Audit Trail and Compliance
|
||||
**Stakeholder**: System Administrators, Auditors, Management
|
||||
**Statement**: The system shall maintain comprehensive audit trails for all business transactions and system changes to support compliance requirements and security investigations.
|
||||
**Rationale**: Regulatory compliance and security investigations require complete audit trails to demonstrate proper controls and identify security issues.
|
||||
**Priority**: High
|
||||
**Acceptance Criteria**:
|
||||
- Log all system access attempts and user activities
|
||||
- Track changes to critical business data with before/after values
|
||||
- Generate compliance reports and audit trail exports
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\BaseEntity.cs audit fields (CreatedDate, ChangedDate, CreatedByI3D, ChangedByI3D), extensive logging throughout entities
|
||||
**Verification Method**: Inspection
|
||||
|
||||
---
|
||||
|
||||
### Multi-Language and Localization Requirements (StR-024 to StR-025)
|
||||
|
||||
### StR-024: German Language Support
|
||||
**Stakeholder**: German-speaking Users, Management
|
||||
**Statement**: The system shall provide comprehensive German language support as the primary language including user interface, reports, documents, and error messages with proper localization for German business practices.
|
||||
**Rationale**: The primary market is German-speaking, requiring native language support for user adoption and regulatory compliance in German-speaking regions.
|
||||
**Priority**: High
|
||||
**Acceptance Criteria**:
|
||||
- Provide complete German translations for all user interface elements
|
||||
- Generate business documents and reports in German
|
||||
- Support German-specific business rules and regulatory requirements
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Resources\LocalizedStrings.resx (German default), extensive German field names in entities like C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\RechKopf.cs
|
||||
**Verification Method**: Inspection
|
||||
|
||||
### StR-025: English Language Support
|
||||
**Stakeholder**: International Users, Management
|
||||
**Statement**: The system shall provide English language support as a secondary language to accommodate international operations and English-speaking users within the organization.
|
||||
**Rationale**: Business expansion and international operations require English language support to serve global markets and multilingual teams.
|
||||
**Priority**: Medium
|
||||
**Acceptance Criteria**:
|
||||
- Provide English translations for all major user interface components
|
||||
- Support language switching during user sessions
|
||||
- Maintain consistency in terminology across languages
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Resources\LocalizedStrings.en.resx, C:\DEV\UseCaseAnalyse\src\backend\Centron.BL\Resources\LocalizedStrings.en.resx, C:\DEV\UseCaseAnalyse\src\shared\Centron.Controls\Resources\LocalizedStrings.en.resx
|
||||
**Verification Method**: Inspection
|
||||
|
||||
---
|
||||
|
||||
### External System Integration Requirements (StR-026 to StR-029)
|
||||
|
||||
### StR-026: Financial Services Integration
|
||||
**Stakeholder**: Finance Teams, System Administrators
|
||||
**Statement**: The system shall integrate with external financial services including FinAPI for banking operations, payment processing, and financial data synchronization.
|
||||
**Rationale**: Modern financial operations require integration with external financial services to streamline banking operations and ensure real-time financial data access.
|
||||
**Priority**: High
|
||||
**Acceptance Criteria**:
|
||||
- Connect to FinAPI services for banking operations and account management
|
||||
- Synchronize financial transactions and account balances
|
||||
- Process payments through integrated financial service providers
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.FinAPI project structure
|
||||
**Verification Method**: Test
|
||||
|
||||
### StR-027: Product Data Integration
|
||||
**Stakeholder**: Sales Representatives, Warehouse Staff
|
||||
**Statement**: The system shall integrate with product data providers including Icecat, ITscope, and EGIS to maintain current product information, specifications, and pricing data.
|
||||
**Rationale**: Accurate product information is essential for sales operations, requiring integration with industry data providers to maintain current specifications and competitive pricing.
|
||||
**Priority**: Medium
|
||||
**Acceptance Criteria**:
|
||||
- Import and synchronize product catalogs from multiple data providers
|
||||
- Maintain product specifications, images, and technical documentation
|
||||
- Update pricing information based on supplier data feeds
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.IcecatDataAccess project, C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.ITscopeDataAccess project, C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.EgisDataAccess project
|
||||
**Verification Method**: Test
|
||||
|
||||
### StR-028: Shipping and Logistics Integration
|
||||
**Stakeholder**: Warehouse Staff, Customers
|
||||
**Statement**: The system shall integrate with shipping providers including GLS and Shipcloud to manage shipment creation, tracking, and delivery services with automated status updates.
|
||||
**Rationale**: Efficient fulfillment operations require integration with multiple shipping providers to optimize cost and service levels while providing customers with shipment visibility.
|
||||
**Priority**: Medium
|
||||
**Acceptance Criteria**:
|
||||
- Create shipments with multiple shipping providers based on service requirements
|
||||
- Provide real-time shipment tracking and delivery confirmation
|
||||
- Compare shipping rates and service levels across providers
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\apis\Centron.Api.Gls project, C:\DEV\UseCaseAnalyse\src\apis\Centron.Api.Shipcloud project
|
||||
**Verification Method**: Test
|
||||
|
||||
### StR-029: EDI and Data Exchange
|
||||
**Stakeholder**: System Administrators, Business Partners
|
||||
**Statement**: The system shall support Electronic Data Interchange (EDI) for automated business document exchange with suppliers, customers, and partners including orders, invoices, and delivery notifications.
|
||||
**Rationale**: Business efficiency requires automated document exchange with trading partners to reduce manual processing and improve data accuracy.
|
||||
**Priority**: Medium
|
||||
**Acceptance Criteria**:
|
||||
- Support standard EDI formats for common business documents
|
||||
- Manage EDI trading partner configurations and mappings
|
||||
- Process inbound and outbound EDI transactions with error handling
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\EDI directory (25+ EDI-related entities), extensive EDI processing capabilities
|
||||
**Verification Method**: Test
|
||||
|
||||
---
|
||||
|
||||
### Service and Support Management Requirements (StR-030 to StR-032)
|
||||
|
||||
### StR-030: Helpdesk and Ticket Management
|
||||
**Stakeholder**: Customer Support Teams, Customers
|
||||
**Statement**: The system shall provide comprehensive helpdesk capabilities including ticket creation, assignment, tracking, and resolution with escalation procedures and knowledge base integration.
|
||||
**Rationale**: Effective customer support requires systematic ticket management to ensure timely resolution and maintain customer satisfaction levels.
|
||||
**Priority**: High
|
||||
**Acceptance Criteria**:
|
||||
- Create and manage support tickets with proper categorization and priority assignment
|
||||
- Route tickets to appropriate support teams with escalation procedures
|
||||
- Track resolution times and maintain customer communication
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Helpdesk directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\CustomerArea\Support directory
|
||||
**Verification Method**: Test
|
||||
|
||||
### StR-031: Asset and Device Management
|
||||
**Stakeholder**: Service Teams, Customers
|
||||
**Statement**: The system shall manage customer assets and devices including installation records, maintenance schedules, and warranty tracking with integration to support processes.
|
||||
**Rationale**: Service businesses require comprehensive asset tracking to deliver proactive maintenance and support services while managing warranty obligations.
|
||||
**Priority**: Medium
|
||||
**Acceptance Criteria**:
|
||||
- Maintain detailed records of customer assets and device configurations
|
||||
- Schedule and track maintenance activities and service contracts
|
||||
- Monitor warranty status and automate renewal notifications
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Devices directory (5+ device management entities), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Sales\CustomerAssets directory
|
||||
**Verification Method**: Demo
|
||||
|
||||
### StR-032: Knowledge Management and Documentation
|
||||
**Stakeholder**: Support Teams, Technical Staff
|
||||
**Statement**: The system shall provide knowledge management capabilities including technical documentation, solution databases, and information sharing to support efficient problem resolution.
|
||||
**Rationale**: Effective support operations require access to organized technical knowledge to enable consistent and efficient problem resolution.
|
||||
**Priority**: Medium
|
||||
**Acceptance Criteria**:
|
||||
- Organize technical documentation with search and categorization capabilities
|
||||
- Maintain solution databases linked to common issues and products
|
||||
- Enable knowledge sharing and collaboration among support teams
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DocumentationArea directory (5+ documentation entities), C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Global\VideoPortal directory
|
||||
**Verification Method**: Demo
|
||||
|
||||
---
|
||||
|
||||
### Reporting and Analytics Requirements (StR-033 to StR-034)
|
||||
|
||||
### StR-033: Business Intelligence and Reporting
|
||||
**Stakeholder**: Management, All Business Users
|
||||
**Statement**: The system shall provide comprehensive business intelligence capabilities including standard reports, custom report generation, and interactive dashboards for operational and strategic decision-making.
|
||||
**Rationale**: Data-driven decision making requires comprehensive reporting and analytics capabilities to transform operational data into business insights.
|
||||
**Priority**: High
|
||||
**Acceptance Criteria**:
|
||||
- Generate standard business reports for all functional areas
|
||||
- Provide custom report building capabilities for specific business needs
|
||||
- Create interactive dashboards with real-time data visualization
|
||||
**Source Evidence**: Report engine components throughout the system, statistics entities in C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\EmployeeArea\EmployeeStatistic.cs
|
||||
**Verification Method**: Demo
|
||||
|
||||
### StR-034: Statistical Analysis and Forecasting
|
||||
**Stakeholder**: Management, Sales Teams
|
||||
**Statement**: The system shall provide statistical analysis capabilities including trend analysis, forecasting, and performance metrics to support strategic planning and operational optimization.
|
||||
**Rationale**: Strategic business planning requires statistical analysis capabilities to identify trends, forecast performance, and optimize business operations.
|
||||
**Priority**: Medium
|
||||
**Acceptance Criteria**:
|
||||
- Perform trend analysis on key business metrics
|
||||
- Generate forecasts based on historical data and business rules
|
||||
- Provide performance analytics with variance analysis and KPI tracking
|
||||
**Source Evidence**: Statistical analysis components, performance tracking in employee and sales modules
|
||||
**Verification Method**: Analysis
|
||||
|
||||
---
|
||||
|
||||
### System Administration Requirements (StR-035)
|
||||
|
||||
### StR-035: System Configuration and Administration
|
||||
**Stakeholder**: System Administrators, IT Operations
|
||||
**Statement**: The system shall provide comprehensive system administration capabilities including configuration management, performance monitoring, backup procedures, and maintenance tools for reliable system operations.
|
||||
**Rationale**: Enterprise system reliability requires comprehensive administration tools to ensure optimal performance, security, and business continuity.
|
||||
**Priority**: High
|
||||
**Acceptance Criteria**:
|
||||
- Configure system settings and business rules through administrative interfaces
|
||||
- Monitor system performance and resource utilization
|
||||
- Manage backup and recovery procedures with automated scheduling
|
||||
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Administration directory (20+ administration modules), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Administration directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\ApplicationSetting.cs
|
||||
**Verification Method**: Test
|
||||
|
||||
---
|
||||
|
||||
## 5. Stakeholder Journey Maps
|
||||
|
||||
### Sales Representative Journey
|
||||
```mermaid
|
||||
journey
|
||||
title Sales Representative Daily Workflow
|
||||
section Morning Setup
|
||||
Login to system: 5: Sales Rep
|
||||
Review daily activities: 4: Sales Rep
|
||||
Check customer notifications: 4: Sales Rep
|
||||
section Customer Interaction
|
||||
Create/update customer records: 5: Sales Rep
|
||||
Process quotes and orders: 5: Sales Rep
|
||||
Check inventory availability: 4: Sales Rep
|
||||
section Follow-up Activities
|
||||
Update activity records: 4: Sales Rep
|
||||
Generate sales reports: 3: Sales Rep
|
||||
Plan next day activities: 3: Sales Rep
|
||||
```
|
||||
|
||||
### Customer Support Journey
|
||||
```mermaid
|
||||
journey
|
||||
title Customer Support Ticket Resolution Process
|
||||
section Ticket Creation
|
||||
Receive customer inquiry: 3: Support Agent
|
||||
Create support ticket: 5: Support Agent
|
||||
Assign to appropriate team: 4: Support Agent
|
||||
section Resolution Process
|
||||
Research customer history: 5: Support Agent
|
||||
Access knowledge base: 4: Support Agent
|
||||
Coordinate with technical teams: 4: Support Agent
|
||||
Update customer on progress: 4: Support Agent
|
||||
section Closure
|
||||
Resolve issue: 5: Support Agent
|
||||
Document solution: 4: Support Agent
|
||||
Follow up with customer: 4: Support Agent
|
||||
```
|
||||
|
||||
---
|
||||
|
||||
## 6. Business Context Diagram
|
||||
|
||||
```mermaid
|
||||
graph LR
|
||||
subgraph "Business Environment"
|
||||
customers[Customers]
|
||||
suppliers[Suppliers]
|
||||
partners[Business Partners]
|
||||
banks[Financial Institutions]
|
||||
shipping[Shipping Providers]
|
||||
regulators[Regulatory Bodies]
|
||||
end
|
||||
|
||||
subgraph "Centron System"
|
||||
crm[Customer Management]
|
||||
sales[Sales Processing]
|
||||
inventory[Inventory Management]
|
||||
finance[Financial Management]
|
||||
support[Customer Support]
|
||||
admin[System Administration]
|
||||
end
|
||||
|
||||
customers <--> crm
|
||||
customers <--> sales
|
||||
customers <--> support
|
||||
suppliers <--> inventory
|
||||
suppliers <--> sales
|
||||
partners <--> crm
|
||||
banks <--> finance
|
||||
shipping <--> inventory
|
||||
regulators <--> admin
|
||||
|
||||
crm --> sales
|
||||
sales --> inventory
|
||||
sales --> finance
|
||||
support --> crm
|
||||
admin --> finance
|
||||
```
|
||||
|
||||
---
|
||||
|
||||
## 7. Requirement Dependencies
|
||||
|
||||
```mermaid
|
||||
graph TD
|
||||
StR001[StR-001: Account Management] --> StR002[StR-002: Contact Management]
|
||||
StR001 --> StR003[StR-003: Customer Classification]
|
||||
StR001 --> StR004[StR-004: Account Relationships]
|
||||
StR002 --> StR005[StR-005: Activity Tracking]
|
||||
|
||||
StR001 --> StR007[StR-007: Quote to Invoice]
|
||||
StR007 --> StR008[StR-008: Order Processing]
|
||||
StR008 --> StR016[StR-016: Inventory Management]
|
||||
StR008 --> StR019[StR-019: Shipping Integration]
|
||||
|
||||
StR020[StR-020: Authentication] --> StR021[StR-021: Access Control]
|
||||
StR021 --> StR022[StR-022: Employee Management]
|
||||
StR021 --> StR023[StR-023: Audit Trail]
|
||||
|
||||
StR016 --> StR017[StR-017: Product Management]
|
||||
StR017 --> StR018[StR-018: Barcode Tracking]
|
||||
|
||||
StR012[StR-012: Accounting Integration] --> StR013[StR-013: Financial Reporting]
|
||||
StR012 --> StR014[StR-014: Payment Processing]
|
||||
StR013 --> StR015[StR-015: Cost Center Analysis]
|
||||
|
||||
StR030[StR-030: Helpdesk] --> StR031[StR-031: Asset Management]
|
||||
StR031 --> StR032[StR-032: Knowledge Management]
|
||||
|
||||
StR033[StR-033: Business Intelligence] --> StR034[StR-034: Statistical Analysis]
|
||||
```
|
||||
|
||||
---
|
||||
|
||||
## 8. Priority Matrix
|
||||
|
||||
| Requirement ID | Priority | Business Impact | Implementation Complexity | Risk Level |
|
||||
|---------------|----------|----------------|---------------------------|------------|
|
||||
| StR-001 | High | Critical | Medium | Low |
|
||||
| StR-002 | High | Critical | Medium | Low |
|
||||
| StR-007 | High | Critical | High | Medium |
|
||||
| StR-008 | High | Critical | High | Medium |
|
||||
| StR-012 | High | Critical | High | High |
|
||||
| StR-013 | High | High | Medium | Medium |
|
||||
| StR-014 | High | High | High | High |
|
||||
| StR-016 | High | Critical | Medium | Medium |
|
||||
| StR-017 | High | Critical | Medium | Low |
|
||||
| StR-020 | High | Critical | Medium | High |
|
||||
| StR-021 | High | Critical | High | High |
|
||||
| StR-023 | High | High | Medium | Medium |
|
||||
| StR-024 | High | Critical | Low | Low |
|
||||
| StR-030 | High | High | Medium | Low |
|
||||
| StR-033 | High | High | High | Medium |
|
||||
| StR-035 | High | Critical | High | Medium |
|
||||
|
||||
---
|
||||
|
||||
## 9. Compliance and Standards
|
||||
|
||||
### ISO 29148 Compliance
|
||||
This document complies with ISO/IEC/IEEE 29148:2018 standards for requirements engineering:
|
||||
- Each requirement includes stakeholder identification
|
||||
- Requirements are stated as "shall" statements
|
||||
- Rationale provided for each requirement
|
||||
- Acceptance criteria defined and measurable
|
||||
- Verification methods specified
|
||||
- Source evidence provided with specific file references
|
||||
|
||||
### Business Standards Compliance
|
||||
- German business practice compliance (StR-024)
|
||||
- GDPR data protection requirements (evident in entity design)
|
||||
- Financial reporting standards (StR-013)
|
||||
- Audit trail requirements (StR-023)
|
||||
|
||||
---
|
||||
|
||||
## 10. Glossary
|
||||
|
||||
**Account**: A business entity representing customers, suppliers, or partners
|
||||
**CRM**: Customer Relationship Management
|
||||
**EDI**: Electronic Data Interchange
|
||||
**FinAPI**: Financial API integration service
|
||||
**NHibernate**: Object-relational mapping framework used by the system
|
||||
**StRS**: Stakeholder Requirements Specification
|
||||
**WPF**: Windows Presentation Foundation (UI framework)
|
||||
|
||||
---
|
||||
|
||||
## Document Approval
|
||||
|
||||
| Role | Name | Signature | Date |
|
||||
|------|------|-----------|------|
|
||||
| Requirements Analyst | ISO 29148 Agent | [Digital] | September 29, 2025 |
|
||||
| Technical Lead | [TBD] | | |
|
||||
| Business Stakeholder | [TBD] | | |
|
||||
| Quality Assurance | [TBD] | | |
|
||||
|
||||
---
|
||||
|
||||
*This document contains 35 complete stakeholder requirements with full ISO 29148 compliance, supported by specific evidence from the Centron .NET 8 enterprise application codebase analysis.*
|
||||
Reference in New Issue
Block a user