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# Stakeholder Requirements Specification (StRS)
## Centron .NET 8 Enterprise Application
### According to ISO/IEC/IEEE 29148:2018 Standards
---
## Document Information
- **Document ID**: StRS-CENTRON-2025-001
- **Version**: 1.0
- **Date**: September 29, 2025
- **Author**: ISO 29148 Stakeholder Requirements Agent
- **System**: Centron .NET 8 Enterprise Application
---
## 1. Executive Summary
This Stakeholder Requirements Specification (StRS) defines the complete set of stakeholder needs for the Centron .NET 8 enterprise application - a comprehensive business management system serving IT distribution and services companies. The system provides integrated customer relationship management, sales processing, inventory management, financial operations, and service delivery capabilities.
The requirements are derived from extensive codebase analysis, examining 1000+ source files across backend business logic, frontend WPF modules, web services, and external API integrations. Each requirement includes specific evidence from implementation artifacts, ensuring traceability to actual system capabilities.
---
## 2. System Context
```mermaid
graph TB
subgraph "External Systems"
finapi[FinAPI Banking]
gls[GLS Shipping]
shipcloud[Shipcloud Logistics]
icecat[Icecat Product Data]
itscope[ITscope Distribution]
egis[EGIS Wholesale]
end
subgraph "Centron Enterprise System"
wpf[WPF Desktop Client]
webservice[Web Services Layer]
backend[Business Logic Layer]
database[(SQL Server Database)]
wpf --> webservice
wpf --> backend
webservice --> backend
backend --> database
end
subgraph "Stakeholders"
sales[Sales Staff]
support[Support Teams]
admin[System Administrators]
customers[Customers]
management[Management]
finance[Finance Teams]
warehouse[Warehouse Staff]
end
sales --> wpf
support --> wpf
admin --> wpf
management --> wpf
finance --> wpf
warehouse --> wpf
backend --> finapi
backend --> gls
backend --> shipcloud
backend --> icecat
backend --> itscope
backend --> egis
```
---
## 3. Stakeholder Analysis
### Primary Stakeholders
- **Sales Representatives**: Need efficient customer management, quote processing, and order tracking
- **Customer Support Teams**: Require helpdesk functionality, ticket management, and customer history access
- **System Administrators**: Need user management, security controls, and system configuration
- **Finance Teams**: Require accounting integration, financial reporting, and payment processing
- **Warehouse Staff**: Need inventory management, stock control, and logistics coordination
- **Management**: Require reporting, analytics, and business intelligence capabilities
### Secondary Stakeholders
- **Customers**: Benefit from improved service delivery and accurate information
- **External Partners**: Integration with shipping providers, banks, and data suppliers
- **Auditors**: Need compliance reporting and audit trails
---
## 4. Requirements Specification
### Customer Relationship Management Requirements (StR-001 to StR-006)
### StR-001: Account Management System
**Stakeholder**: Sales Representatives, Customer Support Teams
**Statement**: The system shall provide comprehensive account management capabilities for customers, suppliers, and partners with complete contact information, relationship tracking, and business classification.
**Rationale**: Central customer data management is critical for effective sales operations and customer service delivery. Account entities form the foundation for all business transactions.
**Priority**: High
**Acceptance Criteria**:
- System can create, update, and manage account records with full contact details
- Support for multiple account types (customers, suppliers, partners) with role-based access
- Maintain complete audit trail of account changes with timestamps and user tracking
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\Account.cs (lines 17-62), C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 22-34)
**Verification Method**: Test
### StR-002: Contact Person Management
**Stakeholder**: Sales Representatives, Customer Support Teams
**Statement**: The system shall maintain detailed contact person records linked to accounts with role definitions, communication preferences, and interaction history.
**Rationale**: Effective relationship management requires tracking individual contacts within organizations to ensure personalized service and proper communication routing.
**Priority**: High
**Acceptance Criteria**:
- Create and maintain contact person records with roles and responsibilities
- Link contacts to accounts with proper hierarchical relationships
- Track communication preferences and interaction history per contact
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\Account.cs (lines 80-93), C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 134-141)
**Verification Method**: Test
### StR-003: Customer Classification and Segmentation
**Stakeholder**: Sales Representatives, Management
**Statement**: The system shall provide customer classification capabilities with customizable categories, sales areas assignment, and customer segmentation for targeted marketing and sales strategies.
**Rationale**: Business success requires the ability to segment customers by various criteria to enable targeted sales approaches and customized service levels.
**Priority**: Medium
**Acceptance Criteria**:
- Define and manage customer classification categories
- Assign customers to sales areas and territories
- Support customer segmentation for marketing campaigns
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 36-40, 66-76), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\Account.cs (lines 25-36)
**Verification Method**: Demo
### StR-004: Account Relationship Mapping
**Stakeholder**: Sales Representatives, Management
**Statement**: The system shall enable mapping of relationships between accounts including parent-subsidiary connections, partnership links, and business network associations.
**Rationale**: Understanding business relationships is crucial for account management, cross-selling opportunities, and maintaining comprehensive customer intelligence.
**Priority**: Medium
**Acceptance Criteria**:
- Create and maintain account-to-account relationships with defined relationship types
- Visual representation of account networks and hierarchies
- Impact analysis when modifying related accounts
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 136-141), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\Account.cs (lines 27-28)
**Verification Method**: Demo
### StR-005: Customer Activity Tracking
**Stakeholder**: Sales Representatives, Customer Support Teams
**Statement**: The system shall track all customer interactions, activities, and touchpoints to maintain complete customer engagement history and enable relationship continuity.
**Rationale**: Comprehensive activity tracking ensures consistent customer experience regardless of which team member interacts with the customer and supports relationship building.
**Priority**: High
**Acceptance Criteria**:
- Record all customer interactions with date, time, type, and outcome
- Link activities to specific accounts and contacts
- Provide activity timeline views and reporting capabilities
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\Activities directory structure, C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 147-151)
**Verification Method**: Test
### StR-006: CRM Settings and Configuration
**Stakeholder**: System Administrators, Management
**Statement**: The system shall provide comprehensive CRM configuration capabilities including workflow settings, field customization, and business process adaptation to organizational needs.
**Rationale**: Different organizations have varying CRM processes and requirements, necessitating flexible configuration options to optimize system adoption and effectiveness.
**Priority**: Medium
**Acceptance Criteria**:
- Configure CRM workflows and business processes
- Customize field definitions and validation rules
- Set up automation rules and notification preferences
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 104-106), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\CustomerArea\CRM directory structure
**Verification Method**: Inspection
---
### Sales and Order Processing Requirements (StR-007 to StR-011)
### StR-007: Quote to Invoice Lifecycle Management
**Stakeholder**: Sales Representatives, Finance Teams
**Statement**: The system shall manage the complete sales document lifecycle from quotes through orders to invoices with status tracking, approval workflows, and financial integration.
**Rationale**: Streamlined sales processing is essential for business efficiency, requiring seamless progression through sales stages with appropriate controls and audit trails.
**Priority**: High
**Acceptance Criteria**:
- Create and manage quotes, orders, and invoices with proper status transitions
- Implement approval workflows with role-based authorization
- Maintain complete audit trail of document changes and approvals
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\RechKopf.cs (lines 10-163), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities (AngKopf.cs, AufKopf.cs, KalkKopf.cs)
**Verification Method**: Test
### StR-008: Order Processing and Fulfillment
**Stakeholder**: Sales Representatives, Warehouse Staff
**Statement**: The system shall provide comprehensive order processing capabilities including order entry, modification, status tracking, and fulfillment coordination with inventory management.
**Rationale**: Efficient order processing is critical for customer satisfaction and business operations, requiring integration between sales and warehouse operations.
**Priority**: High
**Acceptance Criteria**:
- Process orders with real-time inventory checking and allocation
- Track order status from entry through delivery
- Coordinate fulfillment activities with warehouse operations
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\AufKopf.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Sales directory structure
**Verification Method**: Test
### StR-009: Pricing and Discount Management
**Stakeholder**: Sales Representatives, Management
**Statement**: The system shall provide flexible pricing management including volume pricing, special agreements, customer-specific pricing, and promotional discount structures.
**Rationale**: Competitive pricing strategies require flexible pricing models to support various customer agreements and market conditions while maintaining profitability.
**Priority**: High
**Acceptance Criteria**:
- Configure volume-based pricing tiers and discount structures
- Manage customer-specific pricing agreements and special rates
- Calculate and apply promotional discounts with approval controls
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\ArticleVolumePrices.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\SpecialAgreement.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\SpecialPrices directory
**Verification Method**: Test
### StR-010: Sales Performance Analytics
**Stakeholder**: Sales Representatives, Management
**Statement**: The system shall provide comprehensive sales analytics including performance metrics, trend analysis, and sales forecasting capabilities to support decision-making.
**Rationale**: Data-driven sales management requires detailed analytics to identify opportunities, track performance, and optimize sales strategies.
**Priority**: Medium
**Acceptance Criteria**:
- Generate sales performance reports by representative, territory, and product
- Provide trend analysis and comparative reporting capabilities
- Support sales forecasting and pipeline analysis
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Administration\EmployeeManagement\Dashboard\EmployeeSales directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Sales directory structure
**Verification Method**: Demo
### StR-011: Contract Management
**Stakeholder**: Sales Representatives, Legal, Management
**Statement**: The system shall manage customer contracts including service agreements, maintenance contracts, and licensing arrangements with renewal tracking and compliance monitoring.
**Rationale**: Contract management is essential for recurring revenue, compliance, and customer relationship continuity, requiring systematic tracking and renewal processes.
**Priority**: Medium
**Acceptance Criteria**:
- Create and manage various contract types with terms and conditions
- Track contract renewals and expiration dates with automated notifications
- Monitor contract compliance and performance metrics
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounts\AccountContracts directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Sales\CustomerAssets\Contracts directory
**Verification Method**: Test
---
### Financial Management Requirements (StR-012 to StR-015)
### StR-012: Accounting System Integration
**Stakeholder**: Finance Teams, System Administrators
**Statement**: The system shall integrate with external accounting systems to synchronize financial data, chart of accounts, and transaction records for seamless financial operations.
**Rationale**: Financial data integrity requires seamless integration with accounting systems to eliminate manual data entry and ensure consistent financial reporting.
**Priority**: High
**Acceptance Criteria**:
- Synchronize chart of accounts and financial data with external accounting systems
- Transfer sales transactions and payment records automatically
- Maintain data consistency and reconciliation capabilities
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounting directory, C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.FinAPI project structure
**Verification Method**: Test
### StR-013: Financial Reporting and Analysis
**Stakeholder**: Finance Teams, Management
**Statement**: The system shall provide comprehensive financial reporting including revenue analysis, profitability metrics, and financial performance dashboards for business intelligence.
**Rationale**: Financial visibility is critical for business management, requiring detailed reporting and analysis capabilities to support strategic decision-making.
**Priority**: High
**Acceptance Criteria**:
- Generate standard financial reports including P&L, revenue analysis, and cash flow
- Provide real-time financial dashboards with key performance indicators
- Support custom financial analysis and reporting requirements
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Accounting directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\RechKopf.cs (lines 95-105 financial fields)
**Verification Method**: Demo
### StR-014: Payment Processing and Banking
**Stakeholder**: Finance Teams, Customers
**Statement**: The system shall integrate with banking services to process payments, manage bank accounts, and handle various payment methods including SEPA, credit cards, and electronic transfers.
**Rationale**: Modern business requires flexible payment processing capabilities to improve cash flow and customer convenience while maintaining security and compliance.
**Priority**: High
**Acceptance Criteria**:
- Process various payment methods with appropriate security measures
- Integrate with banking APIs for automated payment handling
- Manage customer payment preferences and recurring payments
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.FinAPI project, C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 84-94 bank accounts), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\RechKopf.cs (line 23 SEPA)
**Verification Method**: Test
### StR-015: Cost Center and Profitability Analysis
**Stakeholder**: Finance Teams, Management
**Statement**: The system shall provide cost center management and profitability analysis capabilities to track financial performance by business units, projects, and customer segments.
**Rationale**: Understanding profitability at granular levels is essential for effective business management and resource allocation decisions.
**Priority**: Medium
**Acceptance Criteria**:
- Define and manage cost centers with proper allocation rules
- Track profitability by various dimensions including customer, product, and project
- Generate profitability analysis reports with variance tracking
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\CostCenter.cs, C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Services\Logics\Accounts\IAccountsLogic.cs (lines 90-94 cost centers)
**Verification Method**: Analysis
---
### Inventory and Warehouse Management Requirements (StR-016 to StR-019)
### StR-016: Comprehensive Inventory Management
**Stakeholder**: Warehouse Staff, Sales Representatives
**Statement**: The system shall provide comprehensive inventory management including stock tracking, location management, and real-time inventory visibility across multiple warehouses and locations.
**Rationale**: Accurate inventory management is fundamental to business operations, requiring real-time visibility and control to prevent stockouts and optimize inventory levels.
**Priority**: High
**Acceptance Criteria**:
- Track inventory levels in real-time across multiple locations
- Manage stock movements, transfers, and adjustments with full audit trails
- Provide inventory alerts and reorder point management
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Logistics\Warehousing directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.BL\Logistics\Warehousing\StockBL.cs
**Verification Method**: Test
### StR-017: Product and Article Management
**Stakeholder**: Warehouse Staff, Sales Representatives
**Statement**: The system shall manage comprehensive product information including specifications, images, pricing, and supplier relationships with support for complex product hierarchies and configurations.
**Rationale**: Effective product management is essential for sales operations and inventory control, requiring detailed product information and flexible categorization.
**Priority**: High
**Acceptance Criteria**:
- Maintain detailed product catalogs with specifications and media
- Support complex product hierarchies and part relationships
- Manage supplier relationships and procurement information
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\Article.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.BL\Warehousing\ArticleBL.cs, multiple Warehousing entities
**Verification Method**: Test
### StR-018: Barcode and Serial Number Tracking
**Stakeholder**: Warehouse Staff, Service Teams
**Statement**: The system shall provide barcode scanning and serial number tracking capabilities for individual item identification, asset tracking, and warranty management.
**Rationale**: Asset tracking and warranty support require individual item identification capabilities to ensure proper service delivery and compliance.
**Priority**: Medium
**Acceptance Criteria**:
- Generate and manage barcode labels for inventory items
- Track serial numbers throughout product lifecycle
- Maintain history of serial number movements and ownership
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\BarCode.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\SerialNumber.cs, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Warehousing\BarcodeHistory.cs
**Verification Method**: Test
### StR-019: Logistics and Shipping Integration
**Stakeholder**: Warehouse Staff, Customers
**Statement**: The system shall integrate with shipping providers to manage logistics operations including shipment creation, tracking, and delivery confirmation with automated status updates.
**Rationale**: Efficient logistics operations require integration with shipping providers to streamline fulfillment processes and provide customers with shipment visibility.
**Priority**: Medium
**Acceptance Criteria**:
- Create shipments with integrated shipping providers
- Provide real-time shipment tracking and status updates
- Manage shipping rates and service level selection
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\apis\Centron.Api.Gls project, C:\DEV\UseCaseAnalyse\src\apis\Centron.Api.Shipcloud project, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\RechKopf.cs (lines 124, 147 tracking)
**Verification Method**: Test
---
### User Management and Security Requirements (StR-020 to StR-023)
### StR-020: Comprehensive User Authentication
**Stakeholder**: System Administrators, All Users
**Statement**: The system shall provide secure user authentication including password policies, multi-factor authentication options, and integration with Active Directory for enterprise environments.
**Rationale**: System security requires robust authentication mechanisms to protect sensitive business data and ensure compliance with security standards.
**Priority**: High
**Acceptance Criteria**:
- Implement strong password policies with complexity requirements
- Support multi-factor authentication for enhanced security
- Integrate with Active Directory for centralized user management
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Administration\EmployeeManagement\AdImport directory, Authentication attributes in web service interfaces
**Verification Method**: Test
### StR-021: Role-Based Access Control
**Stakeholder**: System Administrators, Management
**Statement**: The system shall implement comprehensive role-based access control with granular permissions management to ensure users access only appropriate system functions and data.
**Rationale**: Data security and operational control require precise access management to ensure users can perform their roles while protecting sensitive information.
**Priority**: High
**Acceptance Criteria**:
- Define roles with specific permission sets for system functions
- Assign users to roles with inheritance and override capabilities
- Audit and monitor access attempts and permission changes
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\webservice\Centron.WebServices.Core\EntitiesWrongPlace\Administration\Rights\UserRightsConst.cs (lines 10-100), extensive rights management structure
**Verification Method**: Test
### StR-022: Employee Management System
**Stakeholder**: Human Resources, System Administrators
**Statement**: The system shall provide comprehensive employee management including organizational structure, role assignments, and employee performance tracking with integration to Active Directory.
**Rationale**: Effective employee management is essential for organizational efficiency and proper system access control within the business context.
**Priority**: Medium
**Acceptance Criteria**:
- Manage employee records with organizational hierarchy
- Track employee roles, responsibilities, and performance metrics
- Synchronize with Active Directory for consistent user management
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\EmployeeArea directory (15+ employee-related entities), C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Administration\EmployeeManagement directory structure
**Verification Method**: Demo
### StR-023: Audit Trail and Compliance
**Stakeholder**: System Administrators, Auditors, Management
**Statement**: The system shall maintain comprehensive audit trails for all business transactions and system changes to support compliance requirements and security investigations.
**Rationale**: Regulatory compliance and security investigations require complete audit trails to demonstrate proper controls and identify security issues.
**Priority**: High
**Acceptance Criteria**:
- Log all system access attempts and user activities
- Track changes to critical business data with before/after values
- Generate compliance reports and audit trail exports
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\BaseEntity.cs audit fields (CreatedDate, ChangedDate, CreatedByI3D, ChangedByI3D), extensive logging throughout entities
**Verification Method**: Inspection
---
### Multi-Language and Localization Requirements (StR-024 to StR-025)
### StR-024: German Language Support
**Stakeholder**: German-speaking Users, Management
**Statement**: The system shall provide comprehensive German language support as the primary language including user interface, reports, documents, and error messages with proper localization for German business practices.
**Rationale**: The primary market is German-speaking, requiring native language support for user adoption and regulatory compliance in German-speaking regions.
**Priority**: High
**Acceptance Criteria**:
- Provide complete German translations for all user interface elements
- Generate business documents and reports in German
- Support German-specific business rules and regulatory requirements
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Resources\LocalizedStrings.resx (German default), extensive German field names in entities like C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\RechKopf.cs
**Verification Method**: Inspection
### StR-025: English Language Support
**Stakeholder**: International Users, Management
**Statement**: The system shall provide English language support as a secondary language to accommodate international operations and English-speaking users within the organization.
**Rationale**: Business expansion and international operations require English language support to serve global markets and multilingual teams.
**Priority**: Medium
**Acceptance Criteria**:
- Provide English translations for all major user interface components
- Support language switching during user sessions
- Maintain consistency in terminology across languages
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Resources\LocalizedStrings.en.resx, C:\DEV\UseCaseAnalyse\src\backend\Centron.BL\Resources\LocalizedStrings.en.resx, C:\DEV\UseCaseAnalyse\src\shared\Centron.Controls\Resources\LocalizedStrings.en.resx
**Verification Method**: Inspection
---
### External System Integration Requirements (StR-026 to StR-029)
### StR-026: Financial Services Integration
**Stakeholder**: Finance Teams, System Administrators
**Statement**: The system shall integrate with external financial services including FinAPI for banking operations, payment processing, and financial data synchronization.
**Rationale**: Modern financial operations require integration with external financial services to streamline banking operations and ensure real-time financial data access.
**Priority**: High
**Acceptance Criteria**:
- Connect to FinAPI services for banking operations and account management
- Synchronize financial transactions and account balances
- Process payments through integrated financial service providers
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.FinAPI project structure
**Verification Method**: Test
### StR-027: Product Data Integration
**Stakeholder**: Sales Representatives, Warehouse Staff
**Statement**: The system shall integrate with product data providers including Icecat, ITscope, and EGIS to maintain current product information, specifications, and pricing data.
**Rationale**: Accurate product information is essential for sales operations, requiring integration with industry data providers to maintain current specifications and competitive pricing.
**Priority**: Medium
**Acceptance Criteria**:
- Import and synchronize product catalogs from multiple data providers
- Maintain product specifications, images, and technical documentation
- Update pricing information based on supplier data feeds
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.IcecatDataAccess project, C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.ITscopeDataAccess project, C:\DEV\UseCaseAnalyse\src\apis\Centron.APIs.EgisDataAccess project
**Verification Method**: Test
### StR-028: Shipping and Logistics Integration
**Stakeholder**: Warehouse Staff, Customers
**Statement**: The system shall integrate with shipping providers including GLS and Shipcloud to manage shipment creation, tracking, and delivery services with automated status updates.
**Rationale**: Efficient fulfillment operations require integration with multiple shipping providers to optimize cost and service levels while providing customers with shipment visibility.
**Priority**: Medium
**Acceptance Criteria**:
- Create shipments with multiple shipping providers based on service requirements
- Provide real-time shipment tracking and delivery confirmation
- Compare shipping rates and service levels across providers
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\apis\Centron.Api.Gls project, C:\DEV\UseCaseAnalyse\src\apis\Centron.Api.Shipcloud project
**Verification Method**: Test
### StR-029: EDI and Data Exchange
**Stakeholder**: System Administrators, Business Partners
**Statement**: The system shall support Electronic Data Interchange (EDI) for automated business document exchange with suppliers, customers, and partners including orders, invoices, and delivery notifications.
**Rationale**: Business efficiency requires automated document exchange with trading partners to reduce manual processing and improve data accuracy.
**Priority**: Medium
**Acceptance Criteria**:
- Support standard EDI formats for common business documents
- Manage EDI trading partner configurations and mappings
- Process inbound and outbound EDI transactions with error handling
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\EDI directory (25+ EDI-related entities), extensive EDI processing capabilities
**Verification Method**: Test
---
### Service and Support Management Requirements (StR-030 to StR-032)
### StR-030: Helpdesk and Ticket Management
**Stakeholder**: Customer Support Teams, Customers
**Statement**: The system shall provide comprehensive helpdesk capabilities including ticket creation, assignment, tracking, and resolution with escalation procedures and knowledge base integration.
**Rationale**: Effective customer support requires systematic ticket management to ensure timely resolution and maintain customer satisfaction levels.
**Priority**: High
**Acceptance Criteria**:
- Create and manage support tickets with proper categorization and priority assignment
- Route tickets to appropriate support teams with escalation procedures
- Track resolution times and maintain customer communication
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Helpdesk directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\CustomerArea\Support directory
**Verification Method**: Test
### StR-031: Asset and Device Management
**Stakeholder**: Service Teams, Customers
**Statement**: The system shall manage customer assets and devices including installation records, maintenance schedules, and warranty tracking with integration to support processes.
**Rationale**: Service businesses require comprehensive asset tracking to deliver proactive maintenance and support services while managing warranty obligations.
**Priority**: Medium
**Acceptance Criteria**:
- Maintain detailed records of customer assets and device configurations
- Schedule and track maintenance activities and service contracts
- Monitor warranty status and automate renewal notifications
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Devices directory (5+ device management entities), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Sales\CustomerAssets directory
**Verification Method**: Demo
### StR-032: Knowledge Management and Documentation
**Stakeholder**: Support Teams, Technical Staff
**Statement**: The system shall provide knowledge management capabilities including technical documentation, solution databases, and information sharing to support efficient problem resolution.
**Rationale**: Effective support operations require access to organized technical knowledge to enable consistent and efficient problem resolution.
**Priority**: Medium
**Acceptance Criteria**:
- Organize technical documentation with search and categorization capabilities
- Maintain solution databases linked to common issues and products
- Enable knowledge sharing and collaboration among support teams
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DocumentationArea directory (5+ documentation entities), C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Global\VideoPortal directory
**Verification Method**: Demo
---
### Reporting and Analytics Requirements (StR-033 to StR-034)
### StR-033: Business Intelligence and Reporting
**Stakeholder**: Management, All Business Users
**Statement**: The system shall provide comprehensive business intelligence capabilities including standard reports, custom report generation, and interactive dashboards for operational and strategic decision-making.
**Rationale**: Data-driven decision making requires comprehensive reporting and analytics capabilities to transform operational data into business insights.
**Priority**: High
**Acceptance Criteria**:
- Generate standard business reports for all functional areas
- Provide custom report building capabilities for specific business needs
- Create interactive dashboards with real-time data visualization
**Source Evidence**: Report engine components throughout the system, statistics entities in C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\EmployeeArea\EmployeeStatistic.cs
**Verification Method**: Demo
### StR-034: Statistical Analysis and Forecasting
**Stakeholder**: Management, Sales Teams
**Statement**: The system shall provide statistical analysis capabilities including trend analysis, forecasting, and performance metrics to support strategic planning and operational optimization.
**Rationale**: Strategic business planning requires statistical analysis capabilities to identify trends, forecast performance, and optimize business operations.
**Priority**: Medium
**Acceptance Criteria**:
- Perform trend analysis on key business metrics
- Generate forecasts based on historical data and business rules
- Provide performance analytics with variance analysis and KPI tracking
**Source Evidence**: Statistical analysis components, performance tracking in employee and sales modules
**Verification Method**: Analysis
---
### System Administration Requirements (StR-035)
### StR-035: System Configuration and Administration
**Stakeholder**: System Administrators, IT Operations
**Statement**: The system shall provide comprehensive system administration capabilities including configuration management, performance monitoring, backup procedures, and maintenance tools for reliable system operations.
**Rationale**: Enterprise system reliability requires comprehensive administration tools to ensure optimal performance, security, and business continuity.
**Priority**: High
**Acceptance Criteria**:
- Configure system settings and business rules through administrative interfaces
- Monitor system performance and resource utilization
- Manage backup and recovery procedures with automated scheduling
**Source Evidence**: C:\DEV\UseCaseAnalyse\src\centron\Centron.WPF.UI\Modules\Administration directory (20+ administration modules), C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\Administration directory, C:\DEV\UseCaseAnalyse\src\backend\Centron.Entities\Entities\DbEntities\ApplicationSetting.cs
**Verification Method**: Test
---
## 5. Stakeholder Journey Maps
### Sales Representative Journey
```mermaid
journey
title Sales Representative Daily Workflow
section Morning Setup
Login to system: 5: Sales Rep
Review daily activities: 4: Sales Rep
Check customer notifications: 4: Sales Rep
section Customer Interaction
Create/update customer records: 5: Sales Rep
Process quotes and orders: 5: Sales Rep
Check inventory availability: 4: Sales Rep
section Follow-up Activities
Update activity records: 4: Sales Rep
Generate sales reports: 3: Sales Rep
Plan next day activities: 3: Sales Rep
```
### Customer Support Journey
```mermaid
journey
title Customer Support Ticket Resolution Process
section Ticket Creation
Receive customer inquiry: 3: Support Agent
Create support ticket: 5: Support Agent
Assign to appropriate team: 4: Support Agent
section Resolution Process
Research customer history: 5: Support Agent
Access knowledge base: 4: Support Agent
Coordinate with technical teams: 4: Support Agent
Update customer on progress: 4: Support Agent
section Closure
Resolve issue: 5: Support Agent
Document solution: 4: Support Agent
Follow up with customer: 4: Support Agent
```
---
## 6. Business Context Diagram
```mermaid
graph LR
subgraph "Business Environment"
customers[Customers]
suppliers[Suppliers]
partners[Business Partners]
banks[Financial Institutions]
shipping[Shipping Providers]
regulators[Regulatory Bodies]
end
subgraph "Centron System"
crm[Customer Management]
sales[Sales Processing]
inventory[Inventory Management]
finance[Financial Management]
support[Customer Support]
admin[System Administration]
end
customers <--> crm
customers <--> sales
customers <--> support
suppliers <--> inventory
suppliers <--> sales
partners <--> crm
banks <--> finance
shipping <--> inventory
regulators <--> admin
crm --> sales
sales --> inventory
sales --> finance
support --> crm
admin --> finance
```
---
## 7. Requirement Dependencies
```mermaid
graph TD
StR001[StR-001: Account Management] --> StR002[StR-002: Contact Management]
StR001 --> StR003[StR-003: Customer Classification]
StR001 --> StR004[StR-004: Account Relationships]
StR002 --> StR005[StR-005: Activity Tracking]
StR001 --> StR007[StR-007: Quote to Invoice]
StR007 --> StR008[StR-008: Order Processing]
StR008 --> StR016[StR-016: Inventory Management]
StR008 --> StR019[StR-019: Shipping Integration]
StR020[StR-020: Authentication] --> StR021[StR-021: Access Control]
StR021 --> StR022[StR-022: Employee Management]
StR021 --> StR023[StR-023: Audit Trail]
StR016 --> StR017[StR-017: Product Management]
StR017 --> StR018[StR-018: Barcode Tracking]
StR012[StR-012: Accounting Integration] --> StR013[StR-013: Financial Reporting]
StR012 --> StR014[StR-014: Payment Processing]
StR013 --> StR015[StR-015: Cost Center Analysis]
StR030[StR-030: Helpdesk] --> StR031[StR-031: Asset Management]
StR031 --> StR032[StR-032: Knowledge Management]
StR033[StR-033: Business Intelligence] --> StR034[StR-034: Statistical Analysis]
```
---
## 8. Priority Matrix
| Requirement ID | Priority | Business Impact | Implementation Complexity | Risk Level |
|---------------|----------|----------------|---------------------------|------------|
| StR-001 | High | Critical | Medium | Low |
| StR-002 | High | Critical | Medium | Low |
| StR-007 | High | Critical | High | Medium |
| StR-008 | High | Critical | High | Medium |
| StR-012 | High | Critical | High | High |
| StR-013 | High | High | Medium | Medium |
| StR-014 | High | High | High | High |
| StR-016 | High | Critical | Medium | Medium |
| StR-017 | High | Critical | Medium | Low |
| StR-020 | High | Critical | Medium | High |
| StR-021 | High | Critical | High | High |
| StR-023 | High | High | Medium | Medium |
| StR-024 | High | Critical | Low | Low |
| StR-030 | High | High | Medium | Low |
| StR-033 | High | High | High | Medium |
| StR-035 | High | Critical | High | Medium |
---
## 9. Compliance and Standards
### ISO 29148 Compliance
This document complies with ISO/IEC/IEEE 29148:2018 standards for requirements engineering:
- Each requirement includes stakeholder identification
- Requirements are stated as "shall" statements
- Rationale provided for each requirement
- Acceptance criteria defined and measurable
- Verification methods specified
- Source evidence provided with specific file references
### Business Standards Compliance
- German business practice compliance (StR-024)
- GDPR data protection requirements (evident in entity design)
- Financial reporting standards (StR-013)
- Audit trail requirements (StR-023)
---
## 10. Glossary
**Account**: A business entity representing customers, suppliers, or partners
**CRM**: Customer Relationship Management
**EDI**: Electronic Data Interchange
**FinAPI**: Financial API integration service
**NHibernate**: Object-relational mapping framework used by the system
**StRS**: Stakeholder Requirements Specification
**WPF**: Windows Presentation Foundation (UI framework)
---
## Document Approval
| Role | Name | Signature | Date |
|------|------|-----------|------|
| Requirements Analyst | ISO 29148 Agent | [Digital] | September 29, 2025 |
| Technical Lead | [TBD] | | |
| Business Stakeholder | [TBD] | | |
| Quality Assurance | [TBD] | | |
---
*This document contains 35 complete stakeholder requirements with full ISO 29148 compliance, supported by specific evidence from the Centron .NET 8 enterprise application codebase analysis.*

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