Codebasis als Dateien ins Arbeitsrepo statt als Gitlink

QuellCode/CentronERP war nur als Gitlink (Submodul-Referenz auf 79c1142)
getrackt, ohne .gitmodules und ohne erreichbares Remote. Der
Untersuchungsgegenstand der Versuchsreihe war damit nicht reproduzierbar
gesichert: Ein Klon haette ein leeres Verzeichnis erhalten, und die Belege
der 3.287 Anforderungen waeren nicht ueberpruefbar gewesen.

Umstellung:
- Historie nach c:\DEV\CentronERP_git_snapshot_79c1142 ausgelagert
  (vollstaendig lesbar, enthaelt 79c1142 und Vorgaenger 89ccfd6)
- Gitlink aus dem Index entfernt
- Dateiinhalt aufgenommen: 24.557 Dateien, rund 333 MB

Die verschachtelte .gitignore der Codebasis gilt weiter, Build-Artefakte
bleiben ausgeschlossen. Details in Versuche/Versuch_01/_Codebasis-Nachweis.md
This commit is contained in:
Christoph Schwörer
2026-08-26 07:43:51 +02:00
parent 18edae75b6
commit f045b99a25
24664 changed files with 5846716 additions and 1 deletions
@@ -0,0 +1,65 @@
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Text: 'Ihre Support-Anfrage mit der Referenz-Nummer 12505 wurde aktualisiert. \r\nNEUER STATUS: Ihre Support-Anfrage wurde abgeschlossen\r\n\r\nSollte aus Ihrer Sicht der Vorgang nicht zufriedenstellend abgeschlossen sein so zögern Sie bitte nicht, uns unter der Ihnen bekannten Telefonnummer oder Email-Adresse zu kontaktieren.\r\n\r\nMit freundlichen Grüßen\r\n\r\nIhre c-entron Software GmbH\r\n',
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OtherMailAttachments: [],
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Text: '\r\nDrucker schmiert\r\n\r\n=== support@c-entron.de === 09.11.17 - 15:24\r\nToner schon mehrfach geschüttelt\r\n=================\r\n\r\n\r\n',
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ExternalCcs: [],
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{
AccountI3D: 1,
AccountName: 'c-entron software gmbh',
Area: 'Helpdesk',
ChangedBy: 'c-entron Administrator (ADMIN)',
ChangedByI3D: 33,
ChangedDate: DateTime,
Comment: 'Drucker schmiert',
CreatedBy: 'c-entron Administrator (ADMIN)',
CreatedByI3D: 22,
CreatedDate: DateTime,
Customer: 'c-entron software gmbh',
CustomerI3D: 10000,
Date: DateTime,
Description: '=== support@c-entron.de === 09.11.17 - 15:24\r\nToner schon mehrfach geschüttelt\r\n=================\r\n\r\n',
Discarded: false,
DueDate: DateTime,
Editor: 'noch egaler egal (LIMA)',
EditorI3D: 33,
HelpdeskStateI3D: 1,
I3D: 20745,
IsRead: false,
Number: 12505,
ObjectI3D: 10491,
ObjectRawType: 10,
RawType: 8,
ReceiptAdditionalText: null,
ReceiptContactEmail: null,
ReceiptContactPerson: null,
ReceiptContactPhoneNumber: null,
ReceiptGrossPriceComplete: null,
ReceiptUserStateI3D: null
}
@@ -0,0 +1,35 @@
{
AccountI3D: 1,
AccountName: 'c-entron software gmbh',
Area: 'Helpdesk',
ChangedBy: 'c-entron Administrator (ADMIN)',
ChangedByI3D: 33,
ChangedDate: DateTime,
ChangedVersion: '1.0.0.0',
Comment: 'Drucker schmiert',
CreatedBy: 'c-entron Administrator (ADMIN)',
CreatedByI3D: 22,
CreatedDate: DateTime,
CreatedVersion: '1.0.0.0',
Customer: 'c-entron software gmbh',
CustomerI3D: 10000,
Date: DateTime,
Description: '=== support@c-entron.de === 09.11.17 - 15:24\r\nToner schon mehrfach geschüttelt\r\n=================\r\n\r\n',
Discarded: false,
DueDate: DateTime,
Editor: 'noch egaler egal (LIMA)',
EditorI3D: 33,
HelpdeskStateI3D: 1,
I3D: 20737,
IsRead: false,
Number: 12505,
ObjectI3D: 10491,
ObjectRawType: 10,
RawType: 8,
ReceiptAdditionalText: null,
ReceiptContactEmail: null,
ReceiptContactPerson: null,
ReceiptContactPhoneNumber: null,
ReceiptGrossPriceComplete: null,
ReceiptUserStateI3D: null
}
@@ -0,0 +1,28 @@
[
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'noch egaler egal',
Email: null,
Employeenumber: null,
FirstName: 'noch egaler',
FullName: 'egal, noch egaler (LIMA)',
I3D: 33,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'egal',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'LIMA',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
]
@@ -0,0 +1,127 @@
using Centron.BusinessLogic;
using Centron.BusinessLogic.EmployeeArea;
using Centron.BusinessLogic.Sales.Support;
using Centron.BusinessLogic.ToDoArea;
using Centron.BusinessLogic.WebServices.Administration.MasterData;
using Centron.BusinessLogic.WebServices.Sales.Support;
using Centron.BusinessLogic.WebServices.ToDoArea;
using Centron.Data.Entities.ToDoArea;
using Centron.Data.WebServices.Mail;
using Centron.Tests.EndToEnd.Infrastructure;
using CentronSoftware.Centron.WebServices.Entities.ToDoArea;
using System;
using System.Collections.Generic;
using System.Linq;
using Xunit.Abstractions;
namespace Centron.Tests.EndToEnd.Tests.Helpdesk.Forwarding
{
public class HelpdeskForwardingTests : EndToEndTest
{
private readonly int _referenceHelpdeskI3D = 10491;
public HelpdeskForwardingTests(ITestOutputHelper testOutputHelper)
: base(testOutputHelper)
{
this.Verifier.Settings.IgnoreProperty<ToDoOverviewDTO>(f => f.ChangedVersion);
this.Verifier.Settings.IgnoreProperty<ToDoOverviewDTO>(f => f.CreatedVersion);
}
public override void Execute()
{
this.ForwardTicket();
this.SaveHelpdeskEditors();
this.RemoveAllHelpdesksEditors();
this.AddShitTonHelpdeskEditors();
}
private void ForwardTicket()
{
using var session = new BLSession();
var forwardedHelpdesk = session.GetBL<HelpdeskWebServiceBL>().ForwardHelpdesk(this.GetLoggedInUser(), new ForwardHelpdeskRequestDTO
{
HelpdeskI3D = this._referenceHelpdeskI3D,
NewHelpdeskStateI3D = 57,
EmployeeI3DsTo = new List<int>
{
this.GetLoggedInUser().User.Employee.I3D
}
});
this.Verifier.Verify("ForwardedHelpdesk", forwardedHelpdesk);
var historyEntry = session.GetBL<HelpdeskWebServiceBL>().GetHelpdeskHistory(this._referenceHelpdeskI3D, this.GetLoggedInUser());
this.Verifier.Verify("ForwardedHelpdeskHistory", historyEntry);
}
private void SaveHelpdeskEditors()
{
using var session = new BLSession();
session
.GetBL<HelpdeskBL>()
.SaveHelpdeskEmployees(this._referenceHelpdeskI3D, new int[] { 33 /* employee, egal noch egaler, that's their name */ }, this.GetLoggedInUser().User);
this.ValidateEditors(string.Empty); // no prefix for the default method
}
private void RemoveAllHelpdesksEditors()
{
using var session = new BLSession();
// this should remove all editors, but automatically add the loggedInUser
session
.GetBL<HelpdeskBL>()
.SaveHelpdeskEmployees(this._referenceHelpdeskI3D, Array.Empty<int>(), this.GetLoggedInUser().User);
this.ValidateEditors("RemovedAll_");
}
private void AddShitTonHelpdeskEditors()
{
using var session = new BLSession();
var employeeI3Ds = new int[18];
var offset = 22; // the i3ds start with i3d 22
for (var i = 0; i < employeeI3Ds.Length; i++)
employeeI3Ds[i] = i+offset;
session
.GetBL<HelpdeskBL>()
.SaveHelpdeskEmployees(this._referenceHelpdeskI3D, employeeI3Ds, this.GetLoggedInUser().User);
this.ValidateEditors("ManyEditors_", false);
}
private void ValidateEditors(string prefix, bool validateToDoEntries = true)
{
using var session = new BLSession();
var employeeWSBL = session.GetBL<EmployeeWebserviceBL>();
var editors = session.GetBL<HelpdeskBL>().GetHelpdeskEmployees(this._referenceHelpdeskI3D).Select(f => employeeWSBL.EmployeCompactToEmployeePreviewDTO(f)).ToList();
this.Verifier.Verify(prefix + "HelpdeskEditors", editors);
if (validateToDoEntries is false)
return;
foreach (var currentEditor in editors)
{
// make sure to check the newest todo entry
var toDo = session.GetBL<ToDoWebserviceBL>().SearchTodoList(this.GetLoggedInUser().User,
ToDoSort.Editor,
true,
new ToDoFilter()
{
EmployeeI3D = currentEditor.I3D
}).Last();
this.Verifier.Verify(prefix + "HelpdeskEditor" + editors.IndexOf(currentEditor) + "ChangedToDo", toDo);
}
}
}
}
@@ -0,0 +1,470 @@
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{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'c-entron Administrator',
Email: null,
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Markus Huber',
Email: null,
Employeenumber: null,
FirstName: 'Markus',
FullName: 'Huber, Markus (HM)',
I3D: 23,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Peter Müller',
Email: null,
Employeenumber: null,
FirstName: 'Peter',
FullName: 'Müller, Peter (MP)',
I3D: 24,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Müller',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'MP',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Martin Herzog',
Email: null,
Employeenumber: null,
FirstName: 'Martin',
FullName: 'Herzog, Martin (MAHE)',
I3D: 25,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Herzog',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'MAHE',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Stephan Pitan',
Email: null,
Employeenumber: null,
FirstName: 'Stephan',
FullName: 'Pitan, Stephan (SP)',
I3D: 26,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Pitan',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'SP',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Thomas Hoffmann',
Email: null,
Employeenumber: null,
FirstName: 'Thomas',
FullName: 'Hoffmann, Thomas (ABO)',
I3D: 27,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Hoffmann',
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OtherMailAttachments: [],
OtherSubject: 'Ticket 12505'
}
@@ -0,0 +1,11 @@
{
Data: {
Helpdesk: null,
TicketIsLocked: true,
TicketLockedFrom: 'HM'
},
Error: null,
Message: null,
MessageCode: null,
Status: 0
}
@@ -0,0 +1,60 @@
[
{
ActiveHelpdeskCount: 0,
Caption: 'Kaputtes Notebook',
ConnectionNumber: 1,
HelpdeskCount: 2,
HelpdeskI3Ds: [
13,
14
]
},
{
ActiveHelpdeskCount: 0,
Caption: 'TEST für W&B',
ConnectionNumber: 2,
HelpdeskCount: 29,
HelpdeskI3Ds: [
7,
8,
9,
10,
11,
19,
20,
21,
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117,
136,
138,
141,
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148,
159,
164,
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183,
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]
},
{
ActiveHelpdeskCount: 0,
Caption: 'Kaspersky wird nicht automatisch aktualisiert?',
ConnectionNumber: 3,
HelpdeskCount: 3,
HelpdeskI3Ds: [
1221,
1239,
1271
]
}
]
@@ -0,0 +1,507 @@
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{
Action: 'Status',
ActionType: null,
AddedEmployeeI3DsCsv: null,
ChangedDate: null,
CopyByEMail: false,
CopyBySMS: false,
CopyToCustomer: false,
Date: DateTime,
Description: 'Status wurde von \'\' auf \'offen\' geändert.',
DescriptionRTF: '',
Editor: {
Availability: 0,
BranchI3D: 0,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Huber, Markus (HM)',
Email: 'markus.fischer@celos.de',
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I3D: 23,
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LastName: 'Huber',
LeavingDate: DateTime,
Phone1: '+ 49 731 12345',
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: 1,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
ForAll: false,
Helpdesk: {
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 1,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: 1,
BilledCalculableNotPlannedTimesInSeconds: 0,
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CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
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ClosedDate: null,
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ContactEmail: 'ff@c-entron.de',
ContactName: 'Franziska Franzen',
ContactTelephoneNumber: '0731-140399-0',
ContactTitle: 'Frau',
ContractId: 0,
ContractName: null,
ContractNumber: null,
ContractTypeCaption: null,
CreatedBy: {
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Dispatcher: false,
DisplayText: 'Huber, Markus (HM)',
Email: 'markus.fischer@celos.de',
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FullName: 'Huber, Markus (HM)',
I3D: 23,
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LastAvailabilityChange: null,
LastName: 'Huber',
LeavingDate: DateTime,
Phone1: '+ 49 731 12345',
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: 1,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 6,
CreatedFromObjectKind: 131,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: false,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '=== support@c-entron.de === 09.11.17 - 15:24\r\nToner schon mehrfach geschüttelt\r\n=================\r\n\r\n',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: null,
Editors: null,
EditorsSingleLine: null,
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'niedrig (72 Stunden)',
HelpdeskPriorityI3D: 3,
HelpdeskStatusCaption: 'offen',
HelpdeskStatusI3D: 1,
HelpdeskTypeCaption: 'Installation',
HelpdeskTypeI3D: 2,
HistoryCount: 0,
I3D: 10491,
InternalNote: null,
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: false,
LastAction: null,
LastCommentDate: null,
LastEmailDate: null,
LockUser: {
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BranchI3D: 0,
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Email: 'markus.fischer@celos.de',
Employeenumber: null,
FirstName: 'Markus',
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I3D: 23,
IsActive: true,
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LastName: 'Huber',
LeavingDate: DateTime,
Phone1: '+ 49 731 12345',
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: 1,
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Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
MainCategoryCaption: null,
MainCategoryI3D: 28,
Matchcode: null,
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12505,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: 0,
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Dispatcher: false,
DisplayText: 'Huber, Markus (HM)',
Email: 'markus.fischer@celos.de',
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I3D: 23,
IsActive: true,
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LastName: 'Huber',
LeavingDate: DateTime,
Phone1: '+ 49 731 12345',
RemainingDaysOfVacation: 0.0,
ShortSign: 'HM',
State: 1,
SupportLevel: null,
Template1: false,
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Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Drucker schmiert',
SubCategory1Caption: null,
SubCategory1I3D: 30,
SubCategory2Caption: null,
SubCategory2I3D: 33,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: null
},
I3D: 6766,
IsDeleted: false,
Level: null,
MainCategory: {
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I3D: 28,
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Name: null,
Number: null,
ParentI3D: null,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: [
{
Description: null,
I3D: 29,
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Name: 'Monitor',
Number: 1,
ParentI3D: 28,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: [
{
Description: null,
I3D: 31,
IsDeactivated: true,
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Name: 'CRT',
Number: 1,
ParentI3D: 29,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: []
},
{
Description: null,
I3D: 39,
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Name: 'TFT',
Number: 2,
ParentI3D: 29,
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ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: []
},
{
Description: null,
I3D: 40,
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Name: 'TV LCD/Plasma',
Number: 3,
ParentI3D: 29,
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}
]
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{
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I3D: 32,
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Name: 'HP',
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},
{
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I3D: 33,
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Name: 'Kyocera',
Number: 2,
ParentI3D: 30,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: []
},
{
Description: null,
I3D: 41,
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Name: 'Lexmark',
Number: 3,
ParentI3D: 30,
ServiceBoardWebColor: null,
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SkillAssignments: [],
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},
{
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I3D: 42,
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Name: 'Oki',
Number: 4,
ParentI3D: 30,
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ServiceBoardWebIcon: null,
SkillAssignments: [],
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},
{
Description: null,
I3D: 43,
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Name: 'Canon',
Number: 5,
ParentI3D: 30,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: []
},
{
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I3D: 44,
IsDeactivated: true,
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Name: 'Epson',
Number: 6,
ParentI3D: 30,
ServiceBoardWebColor: null,
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}
]
},
{
Description: null,
I3D: 37,
IsDeactivated: true,
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Name: null,
Number: null,
ParentI3D: 28,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: []
},
{
Description: null,
I3D: 38,
IsDeactivated: true,
IsPrivate: null,
Name: 'USB Zusätze',
Number: 4,
ParentI3D: 28,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: []
}
]
},
Name: 'Status wurde geändert',
ObjectI3D: null,
ObjectKind: null,
Receiver: '',
RemovedEmployeeI3DsCsv: null,
Sender: null,
Solution: '',
SolutionRTF: '',
SubCategory1: {
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I3D: 30,
IsDeactivated: true,
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Name: 'Drucker',
Number: 2,
ParentI3D: 28,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: [
{
Description: null,
I3D: 32,
IsDeactivated: true,
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Name: 'HP',
Number: 1,
ParentI3D: 30,
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ServiceBoardWebIcon: null,
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SubCategories: []
},
{
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I3D: 33,
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Name: 'Kyocera',
Number: 2,
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ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: []
},
{
Description: null,
I3D: 41,
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Name: 'Lexmark',
Number: 3,
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ServiceBoardWebIcon: null,
SkillAssignments: [],
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},
{
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I3D: 42,
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Name: 'Oki',
Number: 4,
ParentI3D: 30,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: []
},
{
Description: null,
I3D: 43,
IsDeactivated: true,
IsPrivate: null,
Name: 'Canon',
Number: 5,
ParentI3D: 30,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: []
},
{
Description: null,
I3D: 44,
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Name: 'Epson',
Number: 6,
ParentI3D: 30,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
SubCategories: []
}
]
},
SubCategory2: {
Description: null,
I3D: 33,
IsDeactivated: true,
IsPrivate: null,
Name: 'Kyocera',
Number: 2,
ParentI3D: 30,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
SkillAssignments: [],
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}
}
]
@@ -0,0 +1,159 @@
using System.Collections.Generic;
using System.Linq;
using Centron.BusinessLogic;
using Centron.BusinessLogic.Accounts.ExtendedFilters;
using Centron.BusinessLogic.EmployeeArea;
using Centron.BusinessLogic.Sales.Support;
using Centron.BusinessLogic.WebServices.Sales.Support;
using Centron.Data.Entities.Accounts.ExtendedFilters;
using Centron.Data.Entities.Administration.Logins;
using Centron.Data.Entities.CustomerArea.Support;
using Centron.Data.WebServices.Sales.Support;
using Centron.Interfaces.BL;
using Centron.Interfaces.SelfCare;
using Centron.Tests.EndToEnd.Infrastructure;
using CentronSoftware.Centron.WebServices.Entities.Accounts.ExtendedSearch;
using CentronSoftware.Centron.WebServices.Entities.Accounts.ExtendedSearch.Parts;
using CentronSoftware.Centron.WebServices.Entities.Sales.Support;
using Xunit.Abstractions;
namespace Centron.Tests.EndToEnd.Tests.Helpdesk
{
public class HelpdeskPatternTests : EndToEndTest
{
private LoggedInUser GetUser(BLSession session) => new LoggedInUser(session.GetBL<AppUserBL>().GetAppUser(f => f.I3D == 11));
private LoggedInUser GetUser()
{
using (var session = new BLSession())
return new LoggedInUser(session.GetBL<AppUserBL>().GetAppUser(f => f.I3D == 11));
}
private readonly int _referenceCustomerI3D = 10000;
public HelpdeskPatternTests(ITestOutputHelper testOutputHelper)
: base(testOutputHelper)
{
}
public override void Execute()
{
this.TicketPatternUpdateCustomerMappings();
}
private void TicketPatternUpdateCustomerMappings()
{
using (var session = new BLSession())
{
int accountCustomFilterI3D = this.CreateExtendedSearch(session);
var patternWebServiceBL = session.GetBL<HelpdeskPatternWebserviceBL>();
var helpdeskPatternBL = session.GetBL<HelpdeskPatternBL>();
var user = GetUser(session);
// Part 1 : Prepare our ticket patterns with a manually added customer
var ticketPattern = new TicketPatternDTO()
{
Caption = "Customer mapping test",
IsActive = true,
IsGlobal = true,
CustomerI3D = this._referenceCustomerI3D,
AccountCustomFilterI3D = accountCustomFilterI3D
};
var ticketPatternI3D = patternWebServiceBL.SaveTicketPattern(ticketPattern, user).ThrowIfError();
ticketPattern = patternWebServiceBL.GetTicketPatternByI3D(ticketPatternI3D, null);
ticketPattern.CustomerMappings = new List<TicketPatternCustomerMappingDTO>()
{
new TicketPatternCustomerMappingDTO()
{
TicketPatternI3D = ticketPattern.I3D,
CustomerI3D = _referenceCustomerI3D,
RuleType = MappingRuleType.None,
DisplayText = "Manueller Kunde (10000)"
}
};
ticketPatternI3D = patternWebServiceBL.SaveTicketPattern(ticketPattern, user).ThrowIfError();
helpdeskPatternBL.TicketPatternUpdateCustomerMappings(new TicketPatternUpdateCustomerMappingsFilter()
{
RefreshForTicketPatternI3Ds = new List<int>()
{
ticketPatternI3D
}
});
ticketPattern = patternWebServiceBL.GetTicketPatternByI3D(ticketPatternI3D, null);
this.Verifier.Verify("TicketPatternAccountCustomFilterPart1", ticketPattern);
// Part 2 Test: We change the RuleType of a mapping to excluded. After Update customer mapping it should be still there unchanged.
var randomCustomerMapping = ticketPattern.CustomerMappings[5];
randomCustomerMapping.RuleType = MappingRuleType.Exclude;
patternWebServiceBL.SaveTicketPattern(ticketPattern, user).ThrowIfError();
helpdeskPatternBL.TicketPatternUpdateCustomerMappings(new TicketPatternUpdateCustomerMappingsFilter()
{
RefreshForTicketPatternI3Ds = new List<int>()
{
ticketPatternI3D
}
});
ticketPattern = patternWebServiceBL.GetTicketPatternByI3D(ticketPatternI3D, null);
this.Verifier.Verify("TicketPatternAccountCustomFilterPart2", ticketPattern);
// Part 3: We change the extended search, after update we should have only the data from the new extended search (excluded the manually changed ones)
accountCustomFilterI3D = this.CreateExtendedSearch(session);
ticketPattern.AccountCustomFilterI3D = accountCustomFilterI3D;
patternWebServiceBL.SaveTicketPattern(ticketPattern, user).ThrowIfError();
helpdeskPatternBL.TicketPatternUpdateCustomerMappings(new TicketPatternUpdateCustomerMappingsFilter()
{
RefreshForTicketPatternI3Ds = new List<int>()
{
ticketPatternI3D
}
});
ticketPattern = patternWebServiceBL.GetTicketPatternByI3D(ticketPatternI3D, null);
this.Verifier.Verify("TicketPatternAccountCustomFilterPart3", ticketPattern);
}
}
private int CreateExtendedSearch(BLSession session)
{
var customFilterBL = session.GetBL<AccountCustomFilterBL>();
var customFilter = new AccountCustomFilter()
{
Caption = "Extended Search for ticket pattern tests",
IsPublic = true
};
var filter = new AccountSearchExtendedFilter()
{
OnlyDefaultAddress = true,
OnlyDefaultAddressContact = true,
FilterNode = new ExtendedFilterAndNode()
{
Nodes = new List<ExtendedFilterNode>()
{
new ExtendedFilterAddressCountryNode()
{
Values = new List<int>() { 1 } // Germany
}
}
}
};
var data = customFilterBL.SaveCustomFilter(this.GetUser().User, customFilter, filter).ThrowIfError();
return data.I3D;
}
}
}
@@ -0,0 +1,116 @@
[
{
Color: null,
DueDateDelayInHours: 6.0,
EscalationSa: false,
EscalationSo: false,
Hour2: 12.0,
Hour3: 24.0,
I3D: 2,
IsDeactivated: null,
IsSLA: false,
Name: 'hoch (6 Stunden)',
Number: null,
OfficeHourFrom: DateTime,
OfficeHourTo: DateTime,
RegularWorkingDay: 6.0,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: 1
},
{
Color: null,
DueDateDelayInHours: 72.0,
EscalationSa: false,
EscalationSo: false,
Hour2: 144.0,
Hour3: 212.0,
I3D: 3,
IsDeactivated: null,
IsSLA: false,
Name: 'niedrig (72 Stunden)',
Number: null,
OfficeHourFrom: DateTime,
OfficeHourTo: DateTime,
RegularWorkingDay: 72.0,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: 1
},
{
Color: '#FFFF0000',
DueDateDelayInHours: 1.0,
EscalationSa: true,
EscalationSo: true,
Hour2: 1.0,
Hour3: 1.0,
I3D: 5,
IsDeactivated: null,
IsSLA: true,
Name: 'sehr wichtig',
Number: null,
OfficeHourFrom: DateTime,
OfficeHourTo: DateTime,
RegularWorkingDay: 1.0,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: 1
},
{
Color: '#FF0000FF',
DueDateDelayInHours: 2.0,
EscalationSa: false,
EscalationSo: false,
Hour2: 4.0,
Hour3: 8.0,
I3D: 1,
IsDeactivated: null,
IsSLA: false,
Name: 'sofort (2 Stunden)',
Number: null,
OfficeHourFrom: DateTime,
OfficeHourTo: DateTime,
RegularWorkingDay: 2.0,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: 1
},
{
Color: null,
DueDateDelayInHours: 24.0,
EscalationSa: false,
EscalationSo: false,
Hour2: 36.0,
Hour3: 48.0,
I3D: 4,
IsDeactivated: null,
IsSLA: false,
Name: 'Standard (24 Stunden)',
Number: null,
OfficeHourFrom: DateTime,
OfficeHourTo: DateTime,
RegularWorkingDay: 24.0,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: 1
},
{
Color: null,
DueDateDelayInHours: -1.0,
EscalationSa: false,
EscalationSo: false,
Hour2: 0.0,
Hour3: 0.0,
I3D: 6,
IsDeactivated: null,
IsSLA: false,
Name: 'Tätigkeiten',
Number: null,
OfficeHourFrom: null,
OfficeHourTo: null,
RegularWorkingDay: 0.0,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: 1
}
]
@@ -0,0 +1,55 @@
using System;
using System.Linq;
using Centron.BusinessLogic;
using Centron.BusinessLogic.Sales.Support;
using Centron.Data.Entities.Sales.Support;
using Centron.Tests.EndToEnd.Infrastructure;
using Xunit;
using Xunit.Abstractions;
namespace Centron.Tests.EndToEnd.Tests.Helpdesk
{
public class HelpdeskSearchPagingTests : EndToEndTest
{
public HelpdeskSearchPagingTests(ITestOutputHelper testOutputHelper) : base(testOutputHelper)
{
}
public override void Execute()
{
using (var session = new BLSession())
{
var resultPage1 = session.GetBL<HelpdeskSearchBL>().GetHelpdesksThroughPaging(new HelpdeskFilter()
{
OnlyActive = true
}, HelpdeskSort.CreateDate, true, 1, 10, GetLoggedInUser());
Verifier.Verify("HelpdeskSearchPagingTests_Page1", resultPage1.Data);
var resultPage2 = session.GetBL<HelpdeskSearchBL>().GetHelpdesksThroughPaging(new HelpdeskFilter()
{
OnlyActive = true
}, HelpdeskSort.CreateDate, true, 2, 10, GetLoggedInUser());
Verifier.Verify("HelpdeskSearchPagingTests_Page2", resultPage2.Data);
var searchWithoutPagingResult = session.GetBL<HelpdeskSearchBL>().GetHelpdesksThroughPaging(new HelpdeskFilter()
{
OnlyActive = true
}, HelpdeskSort.CreateDate, true, 0, 0, GetLoggedInUser());
// we truncate the result list to first 20 entries (should contain the entries from previews Page1 and Page2 test
searchWithoutPagingResult.Data.Result = searchWithoutPagingResult.Data.Result.Take(20).ToList();
Verifier.Verify("HelpdeskSearchPagingTests_First20Entries", searchWithoutPagingResult.Data);
// compare paging data with data without paging
for (int i = 0; i < 10; i++)
{
Assert.True(resultPage1.Data.Result[i].I3D == searchWithoutPagingResult.Data.Result[i].I3D,
$"resultPage1(idx:{i}) ticket I3D does not match with searchWithoutPaging list");
Assert.True(resultPage2.Data.Result[i].I3D == searchWithoutPagingResult.Data.Result[i+10].I3D,
$"resultPage2(idx:{i}) ticket I3D does not match with searchWithoutPaging list");
}
}
}
}
}
@@ -0,0 +1,67 @@
{
Count: 157,
CurrentPage: 1,
PageCount: 1,
Result: [
{
I3D: 10491
},
{
I3D: 10490
},
{
I3D: 10489
},
{
I3D: 10488
},
{
I3D: 10487
},
{
I3D: 10484
},
{
I3D: 10485
},
{
I3D: 10483
},
{
I3D: 10482
},
{
I3D: 10481
},
{
I3D: 10480
},
{
I3D: 10479
},
{
I3D: 10478
},
{
I3D: 10476
},
{
I3D: 10477
},
{
I3D: 10475
},
{
I3D: 10474
},
{
I3D: 10473
},
{
I3D: 10471
},
{
I3D: 10472
}
]
}
@@ -0,0 +1,37 @@
{
Count: 157,
CurrentPage: 1,
PageCount: 16,
Result: [
{
I3D: 10491
},
{
I3D: 10490
},
{
I3D: 10489
},
{
I3D: 10488
},
{
I3D: 10487
},
{
I3D: 10484
},
{
I3D: 10485
},
{
I3D: 10483
},
{
I3D: 10482
},
{
I3D: 10481
}
]
}
@@ -0,0 +1,37 @@
{
Count: 157,
CurrentPage: 2,
PageCount: 16,
Result: [
{
I3D: 10480
},
{
I3D: 10479
},
{
I3D: 10478
},
{
I3D: 10476
},
{
I3D: 10477
},
{
I3D: 10475
},
{
I3D: 10474
},
{
I3D: 10473
},
{
I3D: 10471
},
{
I3D: 10472
}
]
}
@@ -0,0 +1,992 @@
{
AdditionalText1Caption: 'ext.Ticketnummer',
AdditionalText1Required: true,
AdditionalText1Visible: true,
AdditionalText2Caption: 'Referenz',
AdditionalText2Required: false,
AdditionalText2Visible: true,
AddPdfReportToExternalMail: true,
AddPdfReportToInternalMail: false,
Adviser1Caption: 'IDM',
Adviser1CaptionShort: 'IDM',
Adviser2Caption: 'ADM',
Adviser2CaptionShort: 'ADM',
Adviser3Caption: 'Service1',
Adviser4Caption: 'Service2',
Adviser5Caption: 'Entwickler',
Adviser6Caption: 'Betreuer',
AutomHelpdeskShortDescriptionFormat: 'Dienstleistungen aus Auftrag @@Auftragsnummer@@',
AvailableVariables: [
{
AlternativeNames: [],
Description: null,
Group: 'Allgemein',
Name: '@@HeutigesDatum@@'
},
{
AlternativeNames: [
'@@Nummer@@'
],
Description: null,
Group: 'Helpdesk',
Name: '@@RequestNummer@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Helpdesk',
Name: '@@RequestI3D@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Helpdesk',
Name: '@@ProblemKurztext@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Helpdesk',
Name: '@@ProblemBeschreibung@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Helpdesk',
Name: '@@InterneNotiz@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Helpdesk',
Name: '@@Status@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Helpdesk',
Name: '@@Prioritaet@@'
},
{
AlternativeNames: [
'@@ErstellDatum@@'
],
Description: null,
Group: 'Helpdesk',
Name: '@@AnnahmeDatum@@'
},
{
AlternativeNames: [
'@@ErstellZeit@@'
],
Description: null,
Group: 'Helpdesk',
Name: '@@AnnahmeZeit@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Helpdesk',
Name: '@@AbschlussDatum@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Helpdesk',
Name: '@@AbschlussZeit@@'
},
{
AlternativeNames: [
'@@Freitext1@@'
],
Description: null,
Group: 'Helpdesk',
Name: '@@Zusatz1@@'
},
{
AlternativeNames: [
'@@Freitext2@@'
],
Description: null,
Group: 'Helpdesk',
Name: '@@Zusatz2@@'
},
{
AlternativeNames: [
'@@FaelligkeitDatum@@'
],
Description: 'Das Datum des Fälligkeit-Feldes',
Group: 'Helpdesk',
Name: '@@Faelligkeit@@'
},
{
AlternativeNames: [],
Description: 'Die Uhrzeit des Fälligkeit-Feldes',
Group: 'Helpdesk',
Name: '@@FaelligkeitZeit@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Helpdesk',
Name: '@@GeplanteDauer@@'
},
{
AlternativeNames: [
'@@VonDatum@@'
],
Description: 'Das Datum des Von-Feldes',
Group: 'Helpdesk',
Name: '@@Von@@'
},
{
AlternativeNames: [],
Description: 'Die Uhrzeit des Von-Feldes',
Group: 'Helpdesk',
Name: '@@VonZeit@@'
},
{
AlternativeNames: [
'@@BisDatum@@'
],
Description: 'Das Datum des Bis-Feldes',
Group: 'Helpdesk',
Name: '@@Bis@@'
},
{
AlternativeNames: [],
Description: 'Die Uhrzeit des Bis-Feldes',
Group: 'Helpdesk',
Name: '@@BisZeit@@'
},
{
AlternativeNames: [],
Description: 'Zum direkten Öffnen des Tickets in ServiceBoard',
Group: 'Helpdesk',
Name: '@@SB-Link@@'
},
{
AlternativeNames: [],
Description: 'Zum direkten Öffnen des Tickets in ServiceBoard-Online',
Group: 'Helpdesk',
Name: '@@SBO-Link@@'
},
{
AlternativeNames: [
'@@Nexus-Link@@'
],
Description: 'Zum direkten Öffnen des Tickets in Nexus - für Mitarbeiter',
Group: 'Helpdesk',
Name: '@@NexusUser-Link@@'
},
{
AlternativeNames: [],
Description: 'Zum direkten Öffnen des Tickets in Nexus - für WebAccounts',
Group: 'Helpdesk',
Name: '@@NexusWebAccount-Link@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Eingeloggter Nutzer',
Name: '@@BearbeiterName@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Eingeloggter Nutzer',
Name: '@@BearbeiterKurzzeichen@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Eingeloggter Nutzer',
Name: '@@BearbeiterVorname@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Eingeloggter Nutzer',
Name: '@@BearbeiterNachname@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Eingeloggter Nutzer',
Name: '@@BearbeiterTelefon@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Eingeloggter Nutzer',
Name: '@@BearbeiterEMail@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Verantwortlicher',
Name: '@@VerantwortlicherName@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Verantwortlicher',
Name: '@@VerantwortlicherKurzzeichen@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Verantwortlicher',
Name: '@@VerantwortlicherVorname@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Verantwortlicher',
Name: '@@VerantwortlicherNachname@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Verantwortlicher',
Name: '@@VerantwortlicherTelefon@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Verantwortlicher',
Name: '@@VerantwortlicherEMail@@'
},
{
AlternativeNames: [
'@@KdNummer@@'
],
Description: null,
Group: 'Kunde',
Name: '@@KundenNummer@@'
},
{
AlternativeNames: [
'@@Matchcode@@'
],
Description: null,
Group: 'Kunde',
Name: '@@KundenMatchcode@@'
},
{
AlternativeNames: [
'@@Kundenname@@',
'@@KdName@@'
],
Description: null,
Group: 'Kunde',
Name: '@@KundenName@@'
},
{
AlternativeNames: [
'@@KdTel@@'
],
Description: null,
Group: 'Kunde',
Name: '@@KundenTelefon@@'
},
{
AlternativeNames: [
'@@KdFax@@'
],
Description: null,
Group: 'Kunde',
Name: '@@KundenFax@@'
},
{
AlternativeNames: [
'@@KdEMail@@'
],
Description: null,
Group: 'Kunde',
Name: '@@KundenEmail@@'
},
{
AlternativeNames: [
'@@KdWWW@@'
],
Description: null,
Group: 'Kunde',
Name: '@@KundenWebsite@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Kunde',
Name: '@@VertriebsgebietKurz@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Kunde',
Name: '@@VertriebsgebietLang@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Adresse',
Name: '@@AnschriftI3D@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Adresse',
Name: '@@AnschriftStandard@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Adresse',
Name: '@@AnschriftStatus@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Adresse',
Name: '@@AnschriftAbteilung@@'
},
{
AlternativeNames: [
'@@KdPLZ@@'
],
Description: null,
Group: 'Adresse',
Name: '@@AnschriftPLZ@@'
},
{
AlternativeNames: [
'@@KdOrt@@'
],
Description: null,
Group: 'Adresse',
Name: '@@AnschriftOrt@@'
},
{
AlternativeNames: [
'@@KdStrasse@@'
],
Description: null,
Group: 'Adresse',
Name: '@@AnschriftStrasse@@'
},
{
AlternativeNames: [
'@@KdLand@@'
],
Description: null,
Group: 'Adresse',
Name: '@@AnschriftLand@@'
},
{
AlternativeNames: [
'@@KdPostfach@@'
],
Description: null,
Group: 'Adresse',
Name: '@@KundenPostfach@@'
},
{
AlternativeNames: [
'@@KdPostfachAktiv@@'
],
Description: null,
Group: 'Adresse',
Name: '@@KundenPostfachAktiv@@'
},
{
AlternativeNames: [
'@@AnsprechI3D@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerI3D@@'
},
{
AlternativeNames: [
'@@AnsprechStandard@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerStandard@@'
},
{
AlternativeNames: [
'@@AnsprechStatus@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerStatus@@'
},
{
AlternativeNames: [
'@@AnsprechAnrede@@',
'@@AnsprechTitel@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerAnrede@@'
},
{
AlternativeNames: [
'@@AnsprechAbteilung@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerAbteilung@@'
},
{
AlternativeNames: [
'@@AnsprechBeruf@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerBeruf@@'
},
{
AlternativeNames: [
'@@AnsprechNachname@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerName@@'
},
{
AlternativeNames: [
'@@AnsprechVorname@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerVorname@@'
},
{
AlternativeNames: [
'@@AnsprechStandardBriefanrede@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerBriefanrede@@'
},
{
AlternativeNames: [
'@@AnsprechTel@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerTelefon@@'
},
{
AlternativeNames: [
'@@AnsprechFax@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerFax@@'
},
{
AlternativeNames: [],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerEMail@@'
},
{
AlternativeNames: [
'@@AnsprechEMailGeschaeft@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerEMailGeschaeft@@'
},
{
AlternativeNames: [
'@@AnsprechEMailPrivat@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerEMailPrivat@@'
},
{
AlternativeNames: [
'@@AnsprechGeburtsdatum@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerGeburtsdatum@@'
},
{
AlternativeNames: [
'@@AnsprechMobil@@'
],
Description: null,
Group: 'Ansprechpartner',
Name: '@@AnsprechpartnerMobil@@'
},
{
AlternativeNames: [],
Description: 'Vor- und Nachname Betreuer1 (konfiguriert: IDM)',
Group: 'Kunde',
Name: '@@Betreuer1Name@@'
},
{
AlternativeNames: [
'@@IDMVorname@@'
],
Description: 'Vorname Betreuer1 (konfiguriert: IDM)',
Group: 'Kunde',
Name: '@@Betreuer1Vorname@@'
},
{
AlternativeNames: [
'@@IDMNachname@@'
],
Description: 'Nachname Betreuer1 (konfiguriert: IDM)',
Group: 'Kunde',
Name: '@@Betreuer1Nachname@@'
},
{
AlternativeNames: [],
Description: 'Kurzzeichen Betreuer1 (konfiguriert: IDM)',
Group: 'Kunde',
Name: '@@Betreuer1Kurzzeichen@@'
},
{
AlternativeNames: [
'@@IDMTelefon@@'
],
Description: 'Telefon Betreuer1 (konfiguriert: IDM)',
Group: 'Kunde',
Name: '@@Betreuer1Telefon@@'
},
{
AlternativeNames: [
'@@IDMFax@@'
],
Description: 'Fax Betreuer1 (konfiguriert: IDM)',
Group: 'Kunde',
Name: '@@Betreuer1Fax@@'
},
{
AlternativeNames: [
'@@IDMEMail@@'
],
Description: 'E-Mail Betreuer1 (konfiguriert: IDM)',
Group: 'Kunde',
Name: '@@Betreuer1EMail@@'
},
{
AlternativeNames: [],
Description: 'Vor- und Nachname Betreuer2 (konfiguriert: ADM)',
Group: 'Kunde',
Name: '@@Betreuer2Name@@'
},
{
AlternativeNames: [
'@@ADMVorname@@'
],
Description: 'Vorname Betreuer2 (konfiguriert: ADM)',
Group: 'Kunde',
Name: '@@Betreuer2Vorname@@'
},
{
AlternativeNames: [
'@@ADMNachname@@'
],
Description: 'Nachname Betreuer2 (konfiguriert: ADM)',
Group: 'Kunde',
Name: '@@Betreuer2Nachname@@'
},
{
AlternativeNames: [],
Description: 'Kurzzeichen Betreuer2 (konfiguriert: ADM)',
Group: 'Kunde',
Name: '@@Betreuer2Kurzzeichen@@'
},
{
AlternativeNames: [
'@@ADMTelefon@@'
],
Description: 'Telefon Betreuer2 (konfiguriert: ADM)',
Group: 'Kunde',
Name: '@@Betreuer2Telefon@@'
},
{
AlternativeNames: [
'@@ADMFax@@'
],
Description: 'Fax Betreuer2 (konfiguriert: ADM)',
Group: 'Kunde',
Name: '@@Betreuer2Fax@@'
},
{
AlternativeNames: [
'@@ADMEMail@@'
],
Description: 'E-Mail Betreuer2 (konfiguriert: ADM)',
Group: 'Kunde',
Name: '@@Betreuer2EMail@@'
},
{
AlternativeNames: [],
Description: 'Vor- und Nachname Betreuer3 (konfiguriert: Service1)',
Group: 'Kunde',
Name: '@@Betreuer3Name@@'
},
{
AlternativeNames: [],
Description: 'Vorname Betreuer3 (konfiguriert: Service1)',
Group: 'Kunde',
Name: '@@Betreuer3Vorname@@'
},
{
AlternativeNames: [],
Description: 'Nachname Betreuer3 (konfiguriert: Service1)',
Group: 'Kunde',
Name: '@@Betreuer3Nachname@@'
},
{
AlternativeNames: [],
Description: 'Kurzzeichen Betreuer3 (konfiguriert: Service1)',
Group: 'Kunde',
Name: '@@Betreuer3Kurzzeichen@@'
},
{
AlternativeNames: [],
Description: 'Telefon Betreuer3 (konfiguriert: Service1)',
Group: 'Kunde',
Name: '@@Betreuer3Telefon@@'
},
{
AlternativeNames: [],
Description: 'Fax Betreuer3 (konfiguriert: Service1)',
Group: 'Kunde',
Name: '@@Betreuer3Fax@@'
},
{
AlternativeNames: [],
Description: 'E-Mail Betreuer3 (konfiguriert: Service1)',
Group: 'Kunde',
Name: '@@Betreuer3EMail@@'
},
{
AlternativeNames: [],
Description: 'Vor- und Nachname Betreuer4 (konfiguriert: Service2)',
Group: 'Kunde',
Name: '@@Betreuer4Name@@'
},
{
AlternativeNames: [],
Description: 'Vorname Betreuer4 (konfiguriert: Service2)',
Group: 'Kunde',
Name: '@@Betreuer4Vorname@@'
},
{
AlternativeNames: [],
Description: 'Nachname Betreuer4 (konfiguriert: Service2)',
Group: 'Kunde',
Name: '@@Betreuer4Nachname@@'
},
{
AlternativeNames: [],
Description: 'Kurzzeichen Betreuer4 (konfiguriert: Service2)',
Group: 'Kunde',
Name: '@@Betreuer4Kurzzeichen@@'
},
{
AlternativeNames: [],
Description: 'Telefon Betreuer4 (konfiguriert: Service2)',
Group: 'Kunde',
Name: '@@Betreuer4Telefon@@'
},
{
AlternativeNames: [],
Description: 'Fax Betreuer4 (konfiguriert: Service2)',
Group: 'Kunde',
Name: '@@Betreuer4Fax@@'
},
{
AlternativeNames: [],
Description: 'E-Mail Betreuer4 (konfiguriert: Service2)',
Group: 'Kunde',
Name: '@@Betreuer4EMail@@'
},
{
AlternativeNames: [],
Description: 'Vor- und Nachname Betreuer5 (konfiguriert: Entwickler)',
Group: 'Kunde',
Name: '@@Betreuer5Name@@'
},
{
AlternativeNames: [],
Description: 'Vorname Betreuer5 (konfiguriert: Entwickler)',
Group: 'Kunde',
Name: '@@Betreuer5Vorname@@'
},
{
AlternativeNames: [],
Description: 'Nachname Betreuer5 (konfiguriert: Entwickler)',
Group: 'Kunde',
Name: '@@Betreuer5Nachname@@'
},
{
AlternativeNames: [],
Description: 'Kurzzeichen Betreuer5 (konfiguriert: Entwickler)',
Group: 'Kunde',
Name: '@@Betreuer5Kurzzeichen@@'
},
{
AlternativeNames: [],
Description: 'Telefon Betreuer5 (konfiguriert: Entwickler)',
Group: 'Kunde',
Name: '@@Betreuer5Telefon@@'
},
{
AlternativeNames: [],
Description: 'Fax Betreuer5 (konfiguriert: Entwickler)',
Group: 'Kunde',
Name: '@@Betreuer5Fax@@'
},
{
AlternativeNames: [],
Description: 'E-Mail Betreuer5 (konfiguriert: Entwickler)',
Group: 'Kunde',
Name: '@@Betreuer5EMail@@'
},
{
AlternativeNames: [],
Description: 'Vor- und Nachname Betreuer6 (konfiguriert: Betreuer)',
Group: 'Kunde',
Name: '@@Betreuer6Name@@'
},
{
AlternativeNames: [],
Description: 'Vorname Betreuer6 (konfiguriert: Betreuer)',
Group: 'Kunde',
Name: '@@Betreuer6Vorname@@'
},
{
AlternativeNames: [],
Description: 'Nachname Betreuer6 (konfiguriert: Betreuer)',
Group: 'Kunde',
Name: '@@Betreuer6Nachname@@'
},
{
AlternativeNames: [],
Description: 'Kurzzeichen Betreuer6 (konfiguriert: Betreuer)',
Group: 'Kunde',
Name: '@@Betreuer6Kurzzeichen@@'
},
{
AlternativeNames: [],
Description: 'Telefon Betreuer6 (konfiguriert: Betreuer)',
Group: 'Kunde',
Name: '@@Betreuer6Telefon@@'
},
{
AlternativeNames: [],
Description: 'Fax Betreuer6 (konfiguriert: Betreuer)',
Group: 'Kunde',
Name: '@@Betreuer6Fax@@'
},
{
AlternativeNames: [],
Description: 'E-Mail Betreuer6 (konfiguriert: Betreuer)',
Group: 'Kunde',
Name: '@@Betreuer6EMail@@'
},
{
AlternativeNames: [],
Description: 'Name aller Ticket-Bearbeiter, kommasepariert',
Group: 'Ticket-Bearbeiter',
Name: '@@TicketBearbeiterName@@'
},
{
AlternativeNames: [],
Description: 'Vorname aller Ticket-Bearbeiter, kommasepariert',
Group: 'Ticket-Bearbeiter',
Name: '@@TicketBearbeiterVorname@@'
},
{
AlternativeNames: [],
Description: 'Nachname aller Ticket-Bearbeiter, kommasepariert',
Group: 'Ticket-Bearbeiter',
Name: '@@TicketBearbeiterNachname@@'
},
{
AlternativeNames: [],
Description: 'Kurzzeichen aller Ticket-Bearbeiter, kommasepariert',
Group: 'Ticket-Bearbeiter',
Name: '@@TicketBearbeiterKurzzeichen@@'
},
{
AlternativeNames: [],
Description: 'E-Mail aller Ticket-Bearbeiter, kommasepariert',
Group: 'Ticket-Bearbeiter',
Name: '@@TicketBearbeiterEMail@@'
},
{
AlternativeNames: [],
Description: 'Telefon aller Ticket-Bearbeiter, kommasepariert',
Group: 'Ticket-Bearbeiter',
Name: '@@TicketBearbeiterTelefon@@'
}
],
CanSeeTicketsSBO: false,
CloseTicketWindowAfterCompletion: true,
CustomerApprovelEnabledSBO: false,
DisplayNonCalculatedTimesForTicketsDialog: true,
EstimatedProgressForHelpdeskEnabled: true,
ForwardingHelpdeskDefaultGroup: null,
GroupHelpdeskTimerSpecialArticles: false,
HelpdeskAddNewTicketTimeByClickingManageTimes: false,
HelpdeskAfterActionDefaultState: -1,
HelpdeskAfterCreateServiceDefaultState: -1,
HelpdeskAfterForwardDefaultState: 5,
HelpdeskAfterInheritDefaultState: -1,
HelpdeskAfterMailToCustomerDefaultState: 4,
HelpdeskAfterMailToEditorDefaultState: 4,
HelpdeskAfterOpenDefaultState: 1,
HelpdeskAfterSolutionEnterDefaultState: 3,
HelpdeskClosingDontNotifyCustomer: true,
HelpdeskClosingExternalEmailBody: 'Ihre Support-Anfrage mit der Referenz-Nummer @@RequestNummer@@ wurde aktualisiert. \r\nNEUER STATUS: Ihre Support-Anfrage wurde abgeschlossen\r\n\r\nSollte aus Ihrer Sicht der Vorgang nicht zufriedenstellend abgeschlossen sein so zögern Sie bitte nicht, uns unter der Ihnen bekannten Telefonnummer oder Email-Adresse zu kontaktieren.\r\n\r\nMit freundlichen Grüßen\r\n\r\nIhre c-entron Software GmbH\r\n',
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HelpdeskClosingExternalEmailSubject: 'Abschluss Ihres Helpdesks @@RequestNummer@@',
HelpdeskClosingInternalAndExternalMailsAreSame: false,
HelpdeskClosingInternalEmailBody: '\r\n@@ProblemKurztext@@\r\n\r\n@@ProblemBeschreibung@@\r\n',
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HelpdeskClosingInternalEMailNotImmediately: false,
HelpdeskClosingInternalEmailSubject: 'Ticket @@RequestNummer@@ | Abschluss',
HelpdeskClosingNotificationReceiver: 'markus.fischer@celos.de',
HelpdeskClosingSendNotification: false,
HelpdeskClosingUseSettings: true,
HelpdeskDueOffsetInHour: 24.0,
HelpdeskEMailForCustomerBody: 'Guten Tag @@AnsprechpartnerAnrede@@ @@AnsprechpartnerName@@,\r\n\r\nIhre Support-Anfrage bearbeiten wir unter der Referenz-Nummer @@RequestNummer@@.\r\nSTATUS: Ihre Support-Anfrage wurde erfolgreich übermittelt und ist in Bearbeitung\r\n\r\n@@Status@@\r\n\r\n\r\nMit freundlichen Grüßen\r\n\r\nIhre c-entron Software GmbH \r\n',
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HelpdeskEMailForCustomerSubject: 'Helpdesk: @@RequestNummer@@',
HelpdeskEMailForEditorBody: 'c-entron Software GmbH | Helpdesk Request Nr. @@RequestNummer@@ \r\n\r\nProblem @@ProblemKurztext@@\r\n\r\n@@KundenName@@\r\n@@AnsprechpartnerVorname@@ @@AnsprechpartnerName@@\r\nFon: @@AnsprechpartnerTelefon@@\r\nFax: @@AnsprechpartnerFax@@\r\nMail: @@AnsprechpartnerEMail@@\r\n\r\nProblem:\r\n@@ProblemBeschreibung@@\r\n',
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HelpdeskEMailForEditorSubject: 'c-entron Software GmbH | Helpdesk Request Nr. @@RequestNummer@@ | @@KundenName@@',
HelpdeskEMailForEditorUseFormattedVersion: true,
HelpdeskEMailForOthersBody: '\r\n@@ProblemKurztext@@\r\n\r\n@@ProblemBeschreibung@@\r\n',
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HelpdeskEMailForOthersSubject: 'Ticket @@RequestNummer@@',
HelpdeskEMailForOthersUseFormattedVersion: true,
HelpdeskEmailSubjectPrefix: '',
HelpdeskEMailToEditorInternalEMailNotImmediately: false,
HelpdeskForwardingExternalEmailBody: '\r\n@@ProblemKurztext@@\r\n\r\n@@ProblemBeschreibung@@\r\n',
HelpdeskForwardingExternalEmailBodyRTF: '{\rtf1\deff0 \stshfdbch3\stshfloch2\stshfhich2\stshfbi1{\fonttbl{\f0 Calibri;}{\fbiminor\f1 Times New Roman;}{\fhiminor\f2 Calibri;}{\fdbminor\f3 Times New Roman;}{\f4 Cambria Math;}}{\colortbl ;\red0\green0\blue255 ;}{\*\defchp \fcs1\f1\fcs1\f1\hich\af2\loch\af2\dbch\af3\cgrid1\fs22}{\*\defpap \widctlpar}{\stylesheet {\ql\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Normal;}{\*\cs1\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Default Paragraph Font;}{\*\cs2\sbasedon1\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Line Number;}{\*\cs3\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ul\cf1 Hyperlink;}{\*\ts4\tsrowd\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ql\tscellpaddfl3\tscellpaddl108\tscellpaddfb3\tscellpaddfr3\tscellpaddr108\tscellpaddft3\tsvertalt\cltxlrtb Normal Table;}{\*\ts5\tsrowd\sbasedon4\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ql\trbrdrt\brdrs\brdrw10\trbrdrl\brdrs\brdrw10\trbrdrb\brdrs\brdrw10\trbrdrr\brdrs\brdrw10\trbrdrh\brdrs\brdrw10\trbrdrv\brdrs\brdrw10\tscellpaddfl3\tscellpaddl108\tscellpaddfr3\tscellpaddr108\tsvertalt\cltxlrtb Table Simple 1;}}{\*\listoverridetable}{\*\generator DevExpress Office File API/26.1.3.0}{\info{\author John Doe}{\version1}}{\mmathPr\mbrkBin0\mbrkBinSub0\mdefJc0\minterSp0\mintLim1\mintraSp0\mmathFont4\mnaryLim1\mpostSp0\mpreSp0\mrMargin0\msmallFrac0\mwrapIndent0\mwrapRight0}\nouicompat\htmautsp\splytwnine\alntblind\expshrtn\spltpgpar\nogrowautofit\utinl\nobrkwrptbl\ftnlytwnine\notcvasp\dntblnsbdb\newtblstyruls\pgbrdrhead\pgbrdrfoot\formshade\sectd\endnhere\pard\plain\ql\widctlpar\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar{\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\cf0 @@ProblemKurztext@@}\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar{\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\cf0 @@ProblemBeschreibung@@}\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par}',
HelpdeskForwardingExternalEmailSubject: 'HD: @@RequestNummer@@, @@ProblemKurztext@@',
HelpdeskForwardingIdentical: false,
HelpdeskForwardingInternalEmailBody: '@@ProblemBeschreibung@@\r\n',
HelpdeskForwardingInternalEmailBodyRTF: '{\rtf1\deff0 \stshfdbch3\stshfloch2\stshfhich2\stshfbi1{\fonttbl{\f0 Calibri;}{\fbiminor\f1 Times New Roman;}{\fhiminor\f2 Calibri;}{\fdbminor\f3 Times New Roman;}{\f4 Cambria Math;}}{\colortbl ;\red0\green0\blue255 ;}{\*\defchp \fcs1\f1\fcs1\f1\hich\af2\loch\af2\dbch\af3\cgrid1\fs22}{\*\defpap \widctlpar}{\stylesheet {\ql\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Normal;}{\*\cs1\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Default Paragraph Font;}{\*\cs2\sbasedon1\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Line Number;}{\*\cs3\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ul\cf1 Hyperlink;}{\*\ts4\tsrowd\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ql\tscellpaddfl3\tscellpaddl108\tscellpaddfb3\tscellpaddfr3\tscellpaddr108\tscellpaddft3\tsvertalt\cltxlrtb Normal Table;}{\*\ts5\tsrowd\sbasedon4\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ql\trbrdrt\brdrs\brdrw10\trbrdrl\brdrs\brdrw10\trbrdrb\brdrs\brdrw10\trbrdrr\brdrs\brdrw10\trbrdrh\brdrs\brdrw10\trbrdrv\brdrs\brdrw10\tscellpaddfl3\tscellpaddl108\tscellpaddfr3\tscellpaddr108\tsvertalt\cltxlrtb Table Simple 1;}}{\*\listoverridetable}{\*\generator DevExpress Office File API/26.1.3.0}{\info{\author John Doe}{\version1}}{\mmathPr\mbrkBin0\mbrkBinSub0\mdefJc0\minterSp0\mintLim1\mintraSp0\mmathFont4\mnaryLim1\mpostSp0\mpreSp0\mrMargin0\msmallFrac0\mwrapIndent0\mwrapRight0}\nouicompat\htmautsp\splytwnine\alntblind\expshrtn\spltpgpar\nogrowautofit\utinl\nobrkwrptbl\ftnlytwnine\notcvasp\dntblnsbdb\newtblstyruls\pgbrdrhead\pgbrdrfoot\formshade\sectd\endnhere\pard\plain\ql\widctlpar{\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\cf0 @@ProblemBeschreibung@@}\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par}',
HelpdeskForwardingInternalEmailSubject: 'HD: @@RequestNummer@@, @@ProblemKurztext@@, @@KundenName@@, @@AnsprechpartnerAnrede@@ @@AnsprechpartnerVorname@@ @@AnsprechpartnerName@@',
HelpdeskForwardingUseFormattedVersion: true,
HelpdeskForwardInternalEMailNotImmediately: true,
HelpdeskLeadTime: 60,
HelpdeskLocateKeyword: '',
HelpdeskLocateSearchWidth: 0,
HelpdeskMarkAsInternal: false,
HelpdeskPriorityFieldIsRequired: true,
HelpdeskPriorityID: 4,
HelpdeskSetAppointmentAtDispatcherCalendar: true,
HelpdeskShortDescriptionPrefix: '',
HelpdeskTimerBreakTimeFormat: 'davon @@Stunden@@ Pause',
HelpdeskTimerEndTimeFormat: '',
HelpdeskTimerNonCalculable: true,
HelpdeskTimerSortOrder: false,
HelpdeskTimerStartTimeFormat: '',
HelpdeskToAddCommentWhenMaturityWasChanged: false,
HelpdeskToCustomerAssetGroupByArticle: false,
HelpdeskToCustomerAssetGroupTimersByType: false,
HelpdeskToCustomerAssetGroupTimersByTypeText: 'Typ des Zeitartikel "@@Typ@@"',
HelpdeskToCustomerAssetInsertHelpdeskDescription: true,
HelpdeskToCustomerAssetInsertHelpdeskShortDescription: true,
HelpdeskToCustomerAssetInsertMasterSheetData: false,
HelpdeskToCustomerAssetInsertTimerText: true,
HelpdeskToCustomerAssetInsertTimerTime: true,
HelpdeskToCustomerAssetTimesFromTicketText: 'Folgende Zeiten stammen aus Helpdesk-Ticket @@Nummer@@',
HelpdeskToCustomerReceiptInsertUserCanSelectTimes: true,
HelpdeskToCustomerRoundSingleTimesBeforeSummingUp: false,
HelpdeskToForwardToResponsiblePerson: false,
HelpdeskToOutlookMailboxForTasks: '',
HelpdeskToSelectionAllAlwaysUnfold: false,
HelpdeskToShowSelectionAllAlwaysAtFirst: false,
HelpdeskToShowWorkingTimeInDaysAndHours: false,
HelpdeskToWorkingDayInSeconds: 28800.0,
InsertHelpdeskTimerSpecialArticlesAtEnd: false,
InsertHelpdeskToCustomerAssetTimesFromTicketText: true,
InternalForwardingShowAttachmentWindow: false,
InternalForwardingShowMailWindow: false,
IsHelpdeskShortDescriptionPrefixActivated: false,
NewHelpdeskMessageCustomerReceiver: '',
NewHelpdeskMessageGeneralReceiver: '',
NewHelpdeskMessageSelectedDepartementI3D: 4,
NewHelpdeskMessageUseCustomerLogin: false,
NewHelpdeskMessageUseGeneral: false,
NewHelpdeskNeedsExplicitBranch: false,
NewOpenTicketMailBodySbOnline: '',
NewOpenTicketMailSubjectSbOnline: '',
NewTicketForReleaseMailBodySbOnline: '',
NewTicketForReleaseMailSubjectSbOnline: '',
NewTicketMailBody: '\r\n@@ProblemKurztext@@\r\n\r\n@@ProblemBeschreibung@@\r\n',
NewTicketMailBodyRTF: '{\rtf1\deff0 \stshfdbch3\stshfloch2\stshfhich2\stshfbi1{\fonttbl{\f0 Calibri;}{\fbiminor\f1 Times New Roman;}{\fhiminor\f2 Calibri;}{\fdbminor\f3 Times New Roman;}{\f4 Cambria Math;}}{\colortbl ;\red0\green0\blue255 ;}{\*\defchp \fcs1\f1\fcs1\f1\hich\af2\loch\af2\dbch\af3\cgrid1\fs22}{\*\defpap \widctlpar}{\stylesheet {\ql\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Normal;}{\*\cs1\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Default Paragraph Font;}{\*\cs2\sbasedon1\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Line Number;}{\*\cs3\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ul\cf1 Hyperlink;}{\*\ts4\tsrowd\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ql\tscellpaddfl3\tscellpaddl108\tscellpaddfb3\tscellpaddfr3\tscellpaddr108\tscellpaddft3\tsvertalt\cltxlrtb Normal Table;}{\*\ts5\tsrowd\sbasedon4\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ql\trbrdrt\brdrs\brdrw10\trbrdrl\brdrs\brdrw10\trbrdrb\brdrs\brdrw10\trbrdrr\brdrs\brdrw10\trbrdrh\brdrs\brdrw10\trbrdrv\brdrs\brdrw10\tscellpaddfl3\tscellpaddl108\tscellpaddfr3\tscellpaddr108\tsvertalt\cltxlrtb Table Simple 1;}}{\*\listoverridetable}{\*\generator DevExpress Office File API/26.1.3.0}{\info{\author John Doe}{\version1}}{\mmathPr\mbrkBin0\mbrkBinSub0\mdefJc0\minterSp0\mintLim1\mintraSp0\mmathFont4\mnaryLim1\mpostSp0\mpreSp0\mrMargin0\msmallFrac0\mwrapIndent0\mwrapRight0}\nouicompat\htmautsp\splytwnine\alntblind\expshrtn\spltpgpar\nogrowautofit\utinl\nobrkwrptbl\ftnlytwnine\notcvasp\dntblnsbdb\newtblstyruls\pgbrdrhead\pgbrdrfoot\formshade\sectd\endnhere\pard\plain\ql\widctlpar\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar{\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\cf0 @@ProblemKurztext@@}\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar{\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\cf0 @@ProblemBeschreibung@@}\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par}',
NewTicketMailSubject: 'Ticket @@RequestNummer@@',
NoPasswordRequestAtHotlineModule: false,
OperationReportBody: '\r\n@@ProblemKurztext@@\r\n\r\n@@ProblemBeschreibung@@\r\n',
OperationReportBodyRTF: '{\rtf1\deff0 \stshfdbch3\stshfloch2\stshfhich2\stshfbi1{\fonttbl{\f0 Calibri;}{\fbiminor\f1 Times New Roman;}{\fhiminor\f2 Calibri;}{\fdbminor\f3 Times New Roman;}{\f4 Cambria Math;}}{\colortbl ;\red0\green0\blue255 ;}{\*\defchp \fcs1\f1\fcs1\f1\hich\af2\loch\af2\dbch\af3\cgrid1\fs22}{\*\defpap \widctlpar}{\stylesheet {\ql\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Normal;}{\*\cs1\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Default Paragraph Font;}{\*\cs2\sbasedon1\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22 Line Number;}{\*\cs3\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ul\cf1 Hyperlink;}{\*\ts4\tsrowd\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ql\tscellpaddfl3\tscellpaddl108\tscellpaddfb3\tscellpaddfr3\tscellpaddr108\tscellpaddft3\tsvertalt\cltxlrtb Normal Table;}{\*\ts5\tsrowd\sbasedon4\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\ql\trbrdrt\brdrs\brdrw10\trbrdrl\brdrs\brdrw10\trbrdrb\brdrs\brdrw10\trbrdrr\brdrs\brdrw10\trbrdrh\brdrs\brdrw10\trbrdrv\brdrs\brdrw10\tscellpaddfl3\tscellpaddl108\tscellpaddfr3\tscellpaddr108\tsvertalt\cltxlrtb Table Simple 1;}}{\*\listoverridetable}{\*\generator DevExpress Office File API/26.1.3.0}{\info{\author John Doe}{\version1}}{\mmathPr\mbrkBin0\mbrkBinSub0\mdefJc0\minterSp0\mintLim1\mintraSp0\mmathFont4\mnaryLim1\mpostSp0\mpreSp0\mrMargin0\msmallFrac0\mwrapIndent0\mwrapRight0}\nouicompat\htmautsp\splytwnine\alntblind\expshrtn\spltpgpar\nogrowautofit\utinl\nobrkwrptbl\ftnlytwnine\notcvasp\dntblnsbdb\newtblstyruls\pgbrdrhead\pgbrdrfoot\formshade\sectd\endnhere\pard\plain\ql\widctlpar\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar{\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\cf0 @@ProblemKurztext@@}\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar{\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\cf0 @@ProblemBeschreibung@@}\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par\pard\plain\ql\widctlpar\fcs1\af1\ltrch\fcs0\hich\af2\dbch\af3\loch\f2\fs22\par}',
OperationReportSubject: 'Ticket @@RequestNummer@@ | Servicebericht',
ResponsiblePersonID: 22,
TicketArticleWorkItemChangedUserInteraction: 0,
TicketCloseDialogOption: 2,
TicketCloseDontShowMailDialog: false,
TicketConnectionNumberRequired: false,
TicketConnectionNumberVisible: true,
TicketEditedByCustomerBodySbOnline: '',
TicketEditedByCustomerSubjectSbOnline: '',
TicketLogDueDateChanges: true,
TicketLogEditorChanges: false,
TicketLogPriorityChanges: false,
TicketLogStatusChanges: false,
TicketMainCategoryRequired: false,
TicketPriorityRequired: true,
TicketRejectedMailBodySbOnline: '',
TicketRejectedMailSubjectSbOnline: '',
TicketReleasedMailBodySbOnline: '',
TicketReleasedMailSubjectSbOnline: '',
TicketStatusClosedI3D: 2,
TicketStatusInEditI3D: -1,
TicketTypeRequired: false,
TicketVisibleFromDateSBO: null,
TicketWebAccountTicketsHaveToBeAuthorized: true,
TimerBillingArticleWorkItemBalanceArticleI3D: null,
TimerBillingArticleWorkItemPartListArticleI3D: null,
TimerBillingDefaultPartListHeaderI3D: null,
TimerBillingExtendedCostCarrierLogic: false,
TimerBillingNeverSetOrderQuantityToZero: false,
TimerBillingReceiptKind: 4,
TimerBillingReplacePartListArticles: true,
TimerBillingReplacePartListText: true,
TimerBillingSendCloseTicketEmails: false,
TimerBillingSortPartListByTicket: false,
TimerBillingTextTimerDurationBeforeTimerText: true,
TimerBillingTimerFromOrderTakePriceFromOrder: true,
TimerBillingTransferAllTimesToPartsList: false,
TimerBillingTransferSpecialArticlesToPartsList: false,
TimerBillingTransferTimesWithSamePriceToPartsList: false,
TimerBillingUseTicketTimeAsServicePeriod: false,
TimeRecordingAutomaticSaveTime: false,
TimeRecordingAutomaticSaveTimeIntervalInMinutes: 0,
TimeRecordingDontSetTimesInTheFutureAutomaticlyAsPlanned: false,
TimeRecordingIsArticleRequired: false,
TimeRecordingIsContractRequired: false,
TimeRecordingIsTypeRequired: false,
TimeRecordingSetCalculable: true,
TimeRecordingSetCalculableForPlannedTime: false,
TimeRecordingStartRecordingOption: 1,
UseFormattedVersion: true,
VariableFlagCaption: 'Wichtig',
VariableFlagVisible: true
}
@@ -0,0 +1,139 @@
using Centron.BusinessLogic;
using Centron.BusinessLogic.Administration.Settings;
using Centron.BusinessLogic.WebServices.Administration.Settings.SettingGroups;
using Centron.BusinessLogic.WebServices.Sales.Support;
using Centron.Data.Entities.Administration.Settings.SettingGroups;
using Centron.Data.WebServices.Mail;
using Centron.Tests.EndToEnd.Infrastructure;
using System.Collections.Generic;
using Xunit.Abstractions;
namespace Centron.Tests.EndToEnd.Tests.Helpdesk
{
public class HelpdeskSettingsTests : EndToEndTest
{
private readonly int _referenceHelpdeskI3D = 10491;
public HelpdeskSettingsTests(ITestOutputHelper testOutputHelper)
: base(testOutputHelper)
{
this.Verifier.Settings.CleanupProperty<MailBodyDTO>(f => f.Text, RegexHelper.RtfInfo, "{\\info{\\author John Doe}");
this.Verifier.Settings.CleanupProperty<HelpdeskSettings>(f => f.HelpdeskClosingExternalEmailBodyRTF, RegexHelper.RtfInfo, "{\\info{\\author John Doe}");
this.Verifier.Settings.CleanupProperty<HelpdeskSettings>(f => f.HelpdeskClosingInternalEmailBodyRTF, RegexHelper.RtfInfo, "{\\info{\\author John Doe}");
this.Verifier.Settings.CleanupProperty<HelpdeskSettings>(f => f.HelpdeskEMailForCustomerBodyRTF, RegexHelper.RtfInfo, "{\\info{\\author John Doe}");
this.Verifier.Settings.CleanupProperty<HelpdeskSettings>(f => f.HelpdeskEMailForEditorBodyRTF, RegexHelper.RtfInfo, "{\\info{\\author John Doe}");
this.Verifier.Settings.CleanupProperty<HelpdeskSettings>(f => f.HelpdeskEMailForOthersBodyRTF, RegexHelper.RtfInfo, "{\\info{\\author John Doe}");
this.Verifier.Settings.CleanupProperty<HelpdeskSettings>(f => f.HelpdeskForwardingExternalEmailBodyRTF, RegexHelper.RtfInfo, "{\\info{\\author John Doe}");
this.Verifier.Settings.CleanupProperty<HelpdeskSettings>(f => f.HelpdeskForwardingInternalEmailBodyRTF, RegexHelper.RtfInfo, "{\\info{\\author John Doe}");
this.Verifier.Settings.CleanupProperty<HelpdeskSettings>(f => f.NewTicketMailBodyRTF, RegexHelper.RtfInfo, "{\\info{\\author John Doe}");
this.Verifier.Settings.CleanupProperty<HelpdeskSettings>(f => f.OperationReportBodyRTF, RegexHelper.RtfInfo, "{\\info{\\author John Doe}");
}
public override void Execute()
{
this.GetUnchangedSettings();
this.GetSettingsWithEmailContent("MailSettings", "ForwardSettings", "CloseSettings");
this.ResetFormattingSettings();
this.GetSettingsWithEmailContent("UnformattedMailSettings", "UnformattedForwardSettings", "UnformattedCloseSettings");
this.UpdatePrefixSettings("", "");
this.GetSettingsWithEmailContent("NoPrefixUnformattedMailSettings", "NoPrefixUnformattedForwardSettings", "NoPrefixUnformattedCloseSettings");
this.UpdatePrefixSettings("emailPrefix", "globalPrefix");
this.GetSettingsWithEmailContent("BothPrefixesUnformattedMailSettings", "BothPrefixesUnformattedForwardSettings", "BothPrefixesUnformattedCloseSettings");
this.UpdatePrefixSettings("", "globalPrefix");
this.GetSettingsWithEmailContent("GlobalPrefixOnlyUnformattedMailSettings", "GlobalPrefixOnlyUnformattedForwardSettings", "GlobalPrefixOnlyUnformattedCloseSettings");
this.UpdatePrefixSettings("emailPrefix", "");
this.GetSettingsWithEmailContent("EmailPrefixOnlyUnformattedMailSettings", "EmailPrefixOnlyUnformattedForwardSettings", "EmailPrefixOnlyUnformattedCloseSettings");
}
private void GetUnchangedSettings()
{
using (var session = new BLSession())
{
var states = session.GetBL<HelpdeskWebServiceBL>().GetHelpdesksStates();
this.Verifier.Verify("HelpdeskStates", states);
}
using (var session = new BLSession())
{
var priorities = session.GetBL<HelpdeskWebServiceBL>().GetActiveHelpdeskPriorities();
this.Verifier.Verify("HelpdeskPriorities", priorities);
}
using (var session = new BLSession())
{
var types = session.GetBL<HelpdeskTypeWebServiceBL>().GetHelpdeskTypes(null);
this.Verifier.Verify("HelpdeskTypes", types);
}
using (var session = new BLSession())
{
var categories = session.GetBL<HelpdeskWebServiceBL>().GetActiveHelpdeskCategories();
this.Verifier.Verify("HelpdeskCategories", categories);
}
using (var session = new BLSession())
{
var timerTypes = session.GetBL<HelpdeskTimerTypeWebServiceBL>().GetHelpdeskTimerTypes();
this.Verifier.Verify("HelpdeskTimerTypes", timerTypes);
}
using (var session = new BLSession())
{
var helpdeskSettings = session.GetBL<AppSettingsGroupWebServiceBL>().GetHelpdeskSettings();
this.Verifier.Verify("HelpdeskSettings", helpdeskSettings);
}
}
private void GetSettingsWithEmailContent(string mailSettingsName, string forwardSettingsName, string closeSettingsName)
{
using (var session = new BLSession())
{
var mailSettings = session.GetBL<HelpdeskSettingsWebServiceBL>().GetHelpdeskMailSettings(this._referenceHelpdeskI3D, this.GetLoggedInUser());
this.Verifier.Verify(mailSettingsName, mailSettings);
}
using (var session = new BLSession())
{
var forwardSettings = session.GetBL<HelpdeskSettingsWebServiceBL>().GetForwardTicketEmailSettings(this._referenceHelpdeskI3D, this.GetLoggedInUser());
this.Verifier.Verify(forwardSettingsName, forwardSettings);
}
using (var session = new BLSession())
{
var closeSettings = session.GetBL<HelpdeskSettingsWebServiceBL>().GetCloseHelpdeskEmailSettings(this._referenceHelpdeskI3D, this.GetLoggedInUser());
this.Verifier.Verify(closeSettingsName, closeSettings);
}
}
private void ResetFormattingSettings()
{
// there are mailtemplates that got converted from the old settings
// we simply delete them so we get the default texts for everything again
this.Sql("DELETE FROM MailVorlagen WHERE ObjectKind = 10");
}
private void UpdatePrefixSettings(string emailSubjectPrefix, string globalPrefx)
{
using (var session = new BLSession())
{
var updateSettings = session.GetBL<AppSettingsBL>().GetSettingsForUpdate
(
AppSettingsConst.HelpdeskEmailSubjectPrefix,
AppSettingsConst.GlobalEmailPrefix
);
updateSettings.UpdateString(AppSettingsConst.HelpdeskEmailSubjectPrefix, valueText: emailSubjectPrefix);
updateSettings.UpdateString(AppSettingsConst.GlobalEmailPrefix, valueText: globalPrefx);
updateSettings.SaveSettings();
}
}
}
}
@@ -0,0 +1,102 @@
using Centron.BusinessLogic;
using Centron.BusinessLogic.Sales.Support;
using Centron.BusinessLogic.WebServices.Sales.Support;
using Centron.Data.WebServices.Sales.Support;
using Centron.Interfaces.BL;
using Centron.Tests.EndToEnd.Infrastructure;
using Xunit;
using Xunit.Abstractions;
namespace Centron.Tests.EndToEnd.Tests.Helpdesk
{
public class HelpdeskSolutionTests : EndToEndTest
{
private readonly int _referenceHelpdeskI3D = 10491;
private readonly int _referenceSolutionI3D = 38;
public HelpdeskSolutionTests(ITestOutputHelper testOutputHelper)
: base(testOutputHelper)
{
}
public override void Execute()
{
this.GetSolutions();
this.GetSolution();
this.SaveSolution();
this.AddSolutionToHelpdesk();
this.RemoveSolutionFromHelpdesk();
}
private void GetSolutions()
{
using var session = new BLSession();
var filter = new SearchHelpdeskSolution();
var solutions = session.GetBL<HelpdeskSolutionWebServiceBL>().GetHelpdeskSolutions(filter);
this.Verifier.Verify("Solutions", solutions);
}
private void GetSolution()
{
var solution = this.GetSolutionInternal();
this.Verifier.Verify("Solution", solution);
}
private void SaveSolution()
{
var solution = this.GetSolutionInternal();
solution.Caption = "Grafikkarte ist nicht defekt";
solution.MainCategoryI3D = 28;
solution.SubCategory1I3D = 29;
solution.SubCategory2I3D = 39;
using var session = new BLSession();
var updatedSolution = session.GetBL<HelpdeskSolutionWebServiceBL>().SaveHelpdeskSolution(this.GetLoggedInUser(), solution);
this.Verifier.Verify("UpdatedSolution", updatedSolution);
}
private HelpdeskSolutionDTO GetSolutionInternal()
{
using var session = new BLSession();
return session.GetBL<HelpdeskSolutionWebServiceBL>().GetHelpdeskSolutionByI3D(this._referenceSolutionI3D);
}
private void AddSolutionToHelpdesk()
{
// the helpdesk does not have a solution assigned in the beginning
using var session = new BLSession();
var result = session.GetBL<HelpdeskSolutionWebServiceBL>().AssignSolutionToHelpdesk(this.GetLoggedInUser(), this._referenceHelpdeskI3D, this._referenceSolutionI3D);
Assert.Equal(ResultStatus.Success, result.Status);
var solution = this.GetSolutionFromHelpdeskInternal();
this.Verifier.Verify("AddedSolution", solution);
}
private HelpdeskSolutionDTO GetSolutionFromHelpdeskInternal()
{
using var session = new BLSession();
return session.GetBL<HelpdeskSolutionWebServiceBL>().GetHelpdeskSolutionFromHelpdesk(this._referenceHelpdeskI3D);
}
private void RemoveSolutionFromHelpdesk()
{
using var session = new BLSession();
var result = session.GetBL<HelpdeskSolutionWebServiceBL>().RemoveSolutionFromHelpdesk(this.GetLoggedInUser(), this._referenceHelpdeskI3D);
Assert.Equal(result.Status.ToString(), ResultStatus.Success.ToString());
var solution = this.GetSolutionFromHelpdeskInternal();
Assert.Null(solution);
}
}
}
@@ -0,0 +1,98 @@
[
{
Description: 'Request erledigt',
I3D: 2,
Icon: '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',
IsDeactivated: null,
IsInternalCompanyBillingActive: null,
Name: 'erledigt',
Number: null,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null
},
{
Description: '',
I3D: 8,
Icon: '',
IsDeactivated: false,
IsInternalCompanyBillingActive: null,
Name: 'geplant',
Number: null,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: 0
},
{
Description: 'Request in Bearbeitung',
I3D: 6,
Icon: 'Qk04AwAAAAAAADYAAAAoAAAAEAAAABAAAAABABgAAAAAAAIDAAASCwAAEgsAAAAAAAAAAAAA////////////////////////////////////////////////////////////////////////////////////+/v1sbHUYWG5Pz6zQUKwaGessrK8+Pju////////////////////////////7u/xWVjQAADZAADhAQDpAADpAADgAwLEXl6Z7e3i////////////////////+fn4RUTcAADhPT3prKzwzMzsysvujI3wEBDoAADYXl6e+/vw////////////////kZHsAADkDg7LlJWe8vLW9PTq+vr2////xsb3Dg7qAADJtLTE////////////6enjMTLVAADoAADhHBzVpqbw+/v+/////Pz8///ziYrkAADVW1uL7u7l4ODgmZmZuLiwdHPEIiKpQ0PICgroAADfLSzmsrL43t3X29vN2tresrLSgYGLjIyMsLCw1tbW8PDx8/Pt2NfR5ubc1db8V1jqAADhAADjKCfXn57i///9+vnzhYWZyMjItbW1ysrHvr7Lb3DA8PDx///////////9wcL1SEnqAADiAwPmICDaR0bRbm6R0NDL7Ozs9PTz////SkvlRUW67+/o/v79+/v7/f35+/vzxcT5LzDZAADjAADeoqHc////////////////ysr6JSW76uro5+fm39/f////w8O1v768Pj3CAADjTk/e/f33////////////////////srPa09Pb///98vLx+vr2QT+sAwHOAADkQ0Lj6+v2////////////////////////////09LV29vb4eHeysrRDg3PIyLrhIPr9/f6////////////////////////////////8/PzsrKy4+Pi3d3gcXGI2Njd////////////////////////////////////////////7u7u1tbW19fW29vW+fn3////////////////////////////////////////////////////////////////////////////////////AAA=',
IsDeactivated: false,
IsInternalCompanyBillingActive: null,
Name: 'in Bearbeitung',
Number: null,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: 0
},
{
Description: 'Request noch nicht in Bearbeitung',
I3D: 1,
Icon: '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',
IsDeactivated: null,
IsInternalCompanyBillingActive: null,
Name: 'offen',
Number: null,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null
},
{
Description: 'Request pausiert',
I3D: 3,
Icon: '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',
IsDeactivated: null,
IsInternalCompanyBillingActive: null,
Name: 'pause',
Number: null,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null
},
{
Description: 'Request abrechenbar',
I3D: 7,
Icon: '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',
IsDeactivated: null,
IsInternalCompanyBillingActive: null,
Name: 'Rechnungsfreigabe',
Number: null,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null
},
{
Description: 'Request abgeschlossen, jedoch noch nicht sicher',
I3D: 4,
Icon: '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',
IsDeactivated: null,
IsInternalCompanyBillingActive: null,
Name: 'wartend',
Number: null,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null
},
{
Description: 'Request weitergeleitet',
I3D: 5,
Icon: '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',
IsDeactivated: null,
IsInternalCompanyBillingActive: null,
Name: 'weitergeleitet',
Number: null,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null
}
]
@@ -0,0 +1,314 @@
using System;
using System.Collections.Generic;
using System.Linq;
using Centron.BusinessLogic;
using Centron.BusinessLogic.Sales.Support;
using Centron.BusinessLogic.ToDoArea;
using Centron.BusinessLogic.WebServices.Sales.Support;
using Centron.BusinessLogic.WebServices.ToDoArea;
using Centron.BusinessLogic.WebServices.Warehousing;
using Centron.Data.Entities.Administration;
using Centron.Data.Entities.Administration.Logins;
using Centron.Data.Entities.Sales.Support;
using Centron.Data.Entities.Ticketing;
using Centron.Data.Entities.ToDoArea;
using Centron.Data.WebServices.Sales.Support;
using Centron.Interfaces;
using Centron.Interfaces.Sales.Helpdesks;
using Centron.Tests.EndToEnd.Infrastructure;
using CentronSoftware.Centron.WebServices.Entities.ToDoArea;
using CentronSoftware.Centron.WebServices.Entities.Warehousing;
using Xunit;
using Xunit.Abstractions;
namespace Centron.Tests.EndToEnd.Tests.Helpdesk
{
public class HelpdeskTests : EndToEndTest
{
private readonly int _referenceCustomerI3D = 10000;
private readonly int _referenceHelpdeskI3D = 10491;
private int _referenceArticleWorkItemI3D;
public HelpdeskTests(ITestOutputHelper testOutputHelper)
: base(testOutputHelper)
{
Verifier.Settings.IgnoreProperties<ToDoOverviewDTO>(f => f.ChangedVersion, f => f.CreatedVersion);
}
public override void Execute()
{
this.PrepareDatabase();
this.GetHelpdesksThroughPaging();
this.GetHelpdesk();
this.GetHelpdeskHistory();
this.NewTicket();
this.UpdateHelpdesk();
this.ClosedTicket();
this.SaveAction();
this.ShowOnlyOwn();
this.GetConnectionNumberGroups();
this.GetNextConnectionNumber();
this.UpdateHelpdeskConectionNumbers();
this.NewTicketWithChangedTicketDefaultContact();
}
private void PrepareDatabase()
{
using (var session = new BLSession())
{
this._referenceArticleWorkItemI3D = session.GetBL<ArticleWorkItemWebserviceBL>().SaveArticleWorkItem(new ArticleWorkItemDTO
{
Caption = "Charlotte de Witte ‘New Form’ III: Rave On Time"
}, this.GetLoggedInUser()).Data.I3D;
}
this.Sql($"UPDATE hlpdsk_requests SET ArticleWorkItemI3D = {this._referenceArticleWorkItemI3D} WHERE I3D = {this._referenceHelpdeskI3D}");
}
private void GetConnectionNumberGroups()
{
using (var session = new BLSession())
{
var groups = session.GetBL<HelpdeskWebServiceBL>().GetHelpdeskConnectionNumberGroups(new HelpdeskConnectionNumberGroupFilter());
this.Verifier.Verify("HelpdeskConnectionNumberGroups", groups);
}
}
private void GetNextConnectionNumber()
{
using (var session = new BLSession())
{
var number = session.GetBL<HelpdeskWebServiceBL>().GetNextHelpdeskConnectionNumber();
this.Verifier.Verify("NextHelpdeskConnectionNumber", number);
}
}
private void UpdateHelpdeskConectionNumbers()
{
HelpdeskDTO helpdesk = null;
using (var session = new BLSession())
{
helpdesk = (session.GetBL<HelpdeskWebServiceBL>().GetHelpdeskByI3D(this._referenceHelpdeskI3D, this.GetLoggedInUser())).Data;
session.GetBL<HelpdeskWebServiceBL>().UpdateConnectionNumberForHelpdesks(new List<int>()
{
this._referenceHelpdeskI3D
}, 2, this.GetLoggedInUser());
}
using (var session = new BLSession())
{
var helpdeskAfterUpdate = session.GetBL<HelpdeskWebServiceBL>().GetHelpdeskByI3D(this._referenceHelpdeskI3D, this.GetLoggedInUser());
Assert.True(helpdesk.ConnectionNumber != helpdeskAfterUpdate.Data.ConnectionNumber);
}
}
private void GetHelpdesksThroughPaging()
{
using (var session = new BLSession())
{
VerifyGetHelpdesksThroughPaging("Helpdesks", new HelpdeskFilter());
VerifyGetHelpdesksThroughPaging("HelpdesksByCustomer", new HelpdeskFilter
{
CustomerI3D = this._referenceCustomerI3D
});
VerifyGetHelpdesksThroughPaging("HelpdesksByCreatedBy", new HelpdeskFilter
{
CreatedDateStart = new DateTime(2017, 10, 22),
CreatedDateEnd = new DateTime(2017, 10, 23)
});
VerifyGetHelpdesksThroughPaging("HelpdesksByDueDate", new HelpdeskFilter
{
DueDateStart = new DateTime(2017, 10, 20),
DueDateEnd = new DateTime(2017, 10, 23)
});
VerifyGetHelpdesksThroughPaging("HelpdesksByOnlyOwn", new HelpdeskFilter
{
OnlyOwn = true
});
VerifyGetHelpdesksThroughPaging("HelpdesksByOnlyActive", new HelpdeskFilter
{
OnlyActive = true
});
VerifyGetHelpdesksThroughPaging("AllEditors", new HelpdeskFilter
{
AllEditorI3Ds = [22, 23],
});
void VerifyGetHelpdesksThroughPaging(string name, HelpdeskFilter filter)
{
var result = session.GetBL<HelpdeskSearchWebServiceBL>().GetHelpdesksThroughPaging(
filter,
HelpdeskSort.Number,
false,
1,
int.MaxValue,
this.GetLoggedInUser());
this.Verifier.Verify(name, result);
}
}
}
private void GetHelpdesk()
{
using (var session = new BLSession())
{
var ticket = session.GetBL<HelpdeskWebServiceBL>().GetTicket(this.GetLoggedInUser(), this._referenceHelpdeskI3D);
this.Verifier.Verify("Helpdesk", ticket);
}
}
private void GetHelpdeskHistory()
{
using (var session = new BLSession())
{
var helpdeskHistory = session.GetBL<HelpdeskWebServiceBL>().GetHelpdeskHistory(this._referenceHelpdeskI3D, this.GetLoggedInUser());
this.Verifier.Verify("HelpdeskHistory", helpdeskHistory);
}
}
private void NewTicket()
{
using (var session = new BLSession())
{
var newHelpdesk = session.GetBL<HelpdeskWebServiceBL>().GetNewTicketFromCustomer(this.GetLoggedInUser().User, this._referenceCustomerI3D);
this.Verifier.Verify("NewHelpdesk", newHelpdesk);
}
}
private void NewTicketWithChangedTicketDefaultContact()
{
//make Markus Fischer the default contact person for tickets
this.Sql("UPDATE AccountAddressContacts SET DefaultTicket = 1 WHERE I3D = 3");
var newHelpdesk = this.WithSession(f => f.GetBL<HelpdeskWebServiceBL>().GetNewTicketFromCustomer(this.GetLoggedInUser().User, this._referenceCustomerI3D));
this.Verifier.Verify("NewHelpdesk_with_TicketDefault_Contact", newHelpdesk);
}
private void ClosedTicket()
{
using (var session = new BLSession())
{
var newHelpdesk = session.GetBL<HelpdeskWebServiceBL>().CloseHelpdesk(this.GetLoggedInUser().User, this._referenceHelpdeskI3D);
this.Verifier.Verify("ClosedHelpdesk", newHelpdesk);
var todoEntries = session.GetBL<ToDoWebserviceBL>().SearchTodoList(
base.GetLoggedInUser().User,
ToDoSort.Number,
false,
new ToDoFilter()
{
ObjectKinds = new List<int> { (int)CentronObjectKindNumeric.HelpdeskClass },
ObjectI3Ds = new List<int>() { this._referenceHelpdeskI3D }
});
this.Verifier.Verify("ClosedHelpdesk_CheckTodoEntries", todoEntries.OrderBy(o => o.I3D).ToList());
}
}
private void UpdateHelpdesk()
{
using (var session = new BLSession())
{
var todoEntries = session.GetBL<ToDoWebserviceBL>().SearchTodoList(
base.GetLoggedInUser().User,
ToDoSort.Number,
false,
new ToDoFilter()
{
ObjectKinds = new List<int> { (int)CentronObjectKindNumeric.HelpdeskClass },
ObjectI3Ds = new List<int>() { this._referenceHelpdeskI3D }
});
this.Verifier.Verify("UpdatedHelpdesk_CheckTodoEntriesBeforeUpdate", todoEntries.OrderBy(o => o.I3D).ToList());
}
var oldHelpdesk = this.GetHelpdeskInternal();
oldHelpdesk.ShortDescription = "new short description";
oldHelpdesk.Description = "new description";
oldHelpdesk.InternalNote = "new internal note";
oldHelpdesk.CustomerI3D = this._referenceCustomerI3D;
oldHelpdesk.ArticleWorkItemI3D = this._referenceArticleWorkItemI3D;
using (var session = new BLSession())
session.GetBL<HelpdeskWebServiceBL>().SaveHelpdesk(oldHelpdesk, this.GetLoggedInUser());
var newHelpdesk = this.GetHelpdeskInternal();
this.Verifier.Verify("UpdatedHelpdesk", newHelpdesk);
using (var session = new BLSession())
{
var todoEntries = session.GetBL<ToDoWebserviceBL>().SearchTodoList(
base.GetLoggedInUser().User,
ToDoSort.Number,
false,
new ToDoFilter()
{
ObjectKinds = new List<int> { (int)CentronObjectKindNumeric.HelpdeskClass },
ObjectI3Ds = new List<int>() { newHelpdesk.I3D }
});
this.Verifier.Verify("UpdatedHelpdesk_CheckTodoEntries", todoEntries.OrderBy(o => o.I3D).ToList());
}
}
private HelpdeskDTO GetHelpdeskInternal()
{
using (var session = new BLSession())
return session.GetBL<HelpdeskWebServiceBL>().GetHelpdeskByI3D(this._referenceHelpdeskI3D, this.GetLoggedInUser()).Data;
}
private void SaveAction()
{
int actionI3D;
using (var session = new BLSession())
{
var result = session.GetBL<HelpdeskWebServiceBL>().SaveHelpdeskAction(this.GetLoggedInUser(),
"I am the caption",
"I am the description",
this._referenceHelpdeskI3D);
actionI3D = result.Data;
}
using (var session = new BLSession())
{
var helpdeskHistory = session.GetBL<HelpdeskWebServiceBL>().GetHelpdeskHistory(this._referenceHelpdeskI3D, this.GetLoggedInUser());
this.Verifier.Verify("HistoryEntry", helpdeskHistory.First(f => f.I3D == actionI3D));
}
}
private void ShowOnlyOwn()
{
using (var session = new BLSession())
{
var helpdeskBL = session.GetBL<HelpdeskBL>();
var result = helpdeskBL.GetLoggedInUserShowHelpdeskRight(this.GetLoggedInUser());
Assert.Equal(ShowHelpdeskRight.All, result);
var user2 = new LoggedInUser(new AppUser(), new Ticket
{
WebAccount = new WebAccount
{
I3D = 1
},
WebAccountI3D = 1
});
var resultWebAccount = helpdeskBL.GetLoggedInUserShowHelpdeskRight(user2);
Assert.Equal(ShowHelpdeskRight.All, resultWebAccount);
}
}
}
}
@@ -0,0 +1,67 @@
{
AiTextRatingJson: null,
ArticleCode: 'SERMFAE15',
ArticleDescription: 'Servicestunden Herr Fischer, 15 Minuten Takt',
ArticleEmployee: 'Lehnert, Volker (VL)',
ArticleI3D: 94,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
Calculable: true,
ContractDisplayText: '',
ContractI3D: 0,
CreatedDate: null,
DeliveryListAssetItemI3D: null,
DeviceI3D: null,
DocumentI3D: null,
Employee: {
Availability: 0,
BranchI3D: 0,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Lehnert, Volker (VL)',
Email: 'lehnert@c-entron.de',
Employeenumber: 0,
FirstName: 'Volker',
FullName: 'Lehnert, Volker (VL)',
I3D: 44,
IsActive: true,
LastAvailabilityChange: null,
LastName: 'Lehnert',
LeavingDate: DateTime,
Phone1: '',
RemainingDaysOfVacation: 0.0,
ShortSign: 'VL',
State: 1,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
ExternalNote: '',
HelpdeskI3D: 10491,
HourlySurchargeRateOverlaps: [],
I3D: 10521,
InternalNote: '',
InvoiceAssetItemI3D: null,
InvoicePositionI3D: null,
IsAssignedToDeliveryList: false,
IsAssignedToInvoice: false,
IsAssignedToOrder: false,
IsPlanned: false,
IsPrinted: false,
IsSigned: false,
LunchTime: 0,
OrderAssetItemI3D: null,
ParentI3D: null,
PlannedDurationInMinutes: null,
ProgressInPercent: null,
ReferenceOrderItemI3D: null,
SentAt: null,
Start: DateTime,
State: 0,
Stop: DateTime,
Timer: 3600,
Type: null
}
@@ -0,0 +1,182 @@
using Centron.BusinessLogic;
using Centron.BusinessLogic.WebServices.Sales.Support;
using Centron.Data.WebServices.Sales.Support;
using Centron.Tests.EndToEnd.Infrastructure;
using System;
using Xunit.Abstractions;
using Centron.BusinessLogic.WebServices.Warehousing;
using CentronSoftware.Centron.WebServices.Entities.Warehousing;
using Centron.Interfaces;
using Centron.Interfaces.BL;
using Centron.Controls.Shared;
namespace Centron.Tests.EndToEnd.Tests.Helpdesk
{
public class HelpdeskTimerTests : EndToEndTest
{
private readonly int _referenceHelpdeskI3D = 10491;
private readonly int _referenceTimerI3D = 10521;
private readonly int _referenceArticleI3D = 4361;
private int _referenceArticleWorkItemI3D;
public HelpdeskTimerTests(ITestOutputHelper testOutputHelper)
: base(testOutputHelper)
{
this.Verifier.Settings.IgnoreProperty<HelpdeskTimerDTO>(f => f.CreatedVersion);
}
public override void Execute()
{
this.PrepareArticleWorkItems();
this.GetHelpdeskTimers();
// ISSUE WITH THREATING when saving helpdesk timers
// this.SaveHelpdeskTimer();
// this.CreateTimersForArticle();
}
private void GetHelpdeskTimers()
{
using (var session = new BLSession())
{
var timers = session.GetBL<HelpdeskTimerWebServiceBL>().GetActivHelpdeskTimer(this._referenceHelpdeskI3D);
this.Verifier.Verify("HelpdeskTimers", timers);
}
using (var session = new BLSession())
{
var timer = session.GetBL<HelpdeskTimerWebServiceBL>().GetHelpdeskTimerByI3D(this._referenceTimerI3D);
this.Verifier.Verify("HelpdeskTimer", timer);
}
}
private void SaveHelpdeskTimer()
{
var timerI3D = this.SaveNewHelpdeskTimer();
this.UpdateNewHelpdeskTimer(timerI3D);
this.LoadLogs(timerI3D);
}
private int SaveNewHelpdeskTimer()
{
int? timerI3D;
using (var session = new BLSession())
{
var timer = new HelpdeskTimerDTO
{
HelpdeskI3D = this._referenceHelpdeskI3D,
Start = new DateTime(2022, 1, 1, 12, 0, 0),
Stop = new DateTime(2022, 1, 1, 13, 0, 0),
InternalNote = "internal note here",
ExternalNote = "external note here",
ArticleWorkItemI3D = this._referenceArticleWorkItemI3D,
};
timerI3D = session.GetBL<HelpdeskTimerWebServiceBL>().SaveHelpdeskTimer(timer, this.GetLoggedInUser());
}
if (timerI3D.HasValue == false)
throw new Exception("timerI3D is null");
using (var session = new BLSession())
{
var savedTimer = session.GetBL<HelpdeskTimerWebServiceBL>().GetHelpdeskTimerByI3D(timerI3D.Value);
this.Verifier.Verify("SavedTimer", savedTimer);
}
return timerI3D.Value;
}
private void UpdateNewHelpdeskTimer(int timerI3D)
{
HelpdeskTimerDTO savedTimer = null;
using (var session = new BLSession())
{
savedTimer = session.GetBL<HelpdeskTimerWebServiceBL>().GetHelpdeskTimerByI3D(timerI3D);
}
using (var session = new BLSession())
{
savedTimer.Start = savedTimer.Start.AddHours(2);
savedTimer.Stop = savedTimer.Stop.AddHours(2);
savedTimer.Calculable = true;
savedTimer.IsPlanned = true;
savedTimer.InternalNote += " but this time with more text";
savedTimer.ExternalNote += " but this time with more text";
session.GetBL<HelpdeskTimerWebServiceBL>().SaveHelpdeskTimerWithSignature(savedTimer, this.GetLoggedInUser(), new byte[42]);
}
using (var session = new BLSession())
{
var updatedTimer = session.GetBL<HelpdeskTimerWebServiceBL>().GetHelpdeskTimerByI3D(timerI3D);
this.Verifier.Verify("UpdatedTimer", updatedTimer);
}
}
private void LoadLogs(int timerI3D)
{
using var session = new BLSession();
var logs = session.GetBL<HelpdeskTimerLogWebServiceBL>().GetLogs(timerI3D);
this.Verifier.Verify("Logs", logs);
}
private void PrepareArticleWorkItems()
{
// this is not a test, the db does not contain any articleworkitems so we have to create them first
this._referenceArticleWorkItemI3D = SaveArticleWorkItemInternal(new ArticleWorkItemDTO
{
TextInRTF = TextHelper.PlainToRtf("the first cold shower"),
Caption = "the first cold shower",
DurationInHours = 2.5f,
});
SaveArticleWorkItemInternal(new ArticleWorkItemDTO
{
TextInRTF = TextHelper.PlainToRtf("even the monkey seems to want"),
Caption = "even the monkey seems to want",
DurationInHours = 1f,
});
SaveArticleWorkItemInternal(new ArticleWorkItemDTO
{
// no TextInRTF, testing if the fallback works
Caption = "a little coat of straw",
DurationInHours = 10f,
});
int SaveArticleWorkItemInternal(ArticleWorkItemDTO articleWorkItem)
{
articleWorkItem.ObjectI3D = this._referenceArticleI3D;
articleWorkItem.ObjectKind = (int)CentronObjectKindNumeric.Article;
using var session = new BLSession();
var savedArticleWorkItem = session.GetBL<ArticleWorkItemWebserviceBL>().SaveArticleWorkItem(articleWorkItem, this.GetLoggedInUser()).ThrowIfError();
return savedArticleWorkItem.I3D;
}
}
private void CreateTimersForArticle()
{
using var session = new BLSession();
var timers = session.GetBL<HelpdeskTimerWebServiceBL>().CreateTimersForArticle(this.GetLoggedInUser().User,
this._referenceHelpdeskI3D,
this._referenceArticleI3D,
new DateTime(2020, 1, 1, 12, 0, 0));
this.Verifier.Verify("TimersCreatedFromArticle", timers);
}
}
}
@@ -0,0 +1,82 @@
[
{
Color: null,
Description: 'Der Fall wurde an den entsprechenden Mitarbeiter weitergeleitet',
I3D: 3,
IsDeactivated: false,
IsDefault: false,
JourneyFromRequired: null,
JourneyToRequired: null,
Name: 'weiterleiten',
Number: 3,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null,
WithAddressSpecialArticle: null,
WithCustomerSpecialArticle: null
},
{
Color: '#FFFF80C0',
Description: 'Fernwartung',
I3D: 4,
IsDeactivated: false,
IsDefault: false,
JourneyFromRequired: null,
JourneyToRequired: null,
Name: 'Fernwartung',
Number: 4,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null,
WithAddressSpecialArticle: true,
WithCustomerSpecialArticle: false
},
{
Color: '#FFFF8000',
Description: 'Vor-Ort-Anfahrt',
I3D: 5,
IsDeactivated: false,
IsDefault: false,
JourneyFromRequired: null,
JourneyToRequired: null,
Name: 'Vor-Ort-Anfahrt',
Number: 5,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null,
WithAddressSpecialArticle: false,
WithCustomerSpecialArticle: true
},
{
Color: null,
Description: 'Der Helpdeskfall wurde angelegt',
I3D: 1,
IsDeactivated: false,
IsDefault: false,
JourneyFromRequired: null,
JourneyToRequired: null,
Name: 'anlegen',
Number: 6,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null,
WithAddressSpecialArticle: null,
WithCustomerSpecialArticle: null
},
{
Color: null,
Description: 'Helpdeskfall wurde bearbeitet',
I3D: 2,
IsDeactivated: false,
IsDefault: false,
JourneyFromRequired: null,
JourneyToRequired: null,
Name: 'bearbeiten',
Number: 7,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null,
State: null,
WithAddressSpecialArticle: null,
WithCustomerSpecialArticle: null
}
]
@@ -0,0 +1,75 @@
{
Data: [
{
AiTextRatingJson: null,
ArticleCode: 'SERMFAE15',
ArticleDescription: 'Servicestunden Herr Fischer, 15 Minuten Takt',
ArticleEmployee: 'Lehnert, Volker (VL)',
ArticleI3D: 94,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
Calculable: true,
ContractDisplayText: '',
ContractI3D: 0,
CreatedDate: null,
DeliveryListAssetItemI3D: null,
DeviceI3D: null,
DocumentI3D: null,
Employee: {
Availability: 0,
BranchI3D: 0,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Lehnert, Volker (VL)',
Email: 'lehnert@c-entron.de',
Employeenumber: 0,
FirstName: 'Volker',
FullName: 'Lehnert, Volker (VL)',
I3D: 44,
IsActive: true,
LastAvailabilityChange: null,
LastName: 'Lehnert',
LeavingDate: DateTime,
Phone1: '',
RemainingDaysOfVacation: 0.0,
ShortSign: 'VL',
State: 1,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
ExternalNote: '',
HelpdeskI3D: 10491,
HourlySurchargeRateOverlaps: [],
I3D: 10521,
InternalNote: '',
InvoiceAssetItemI3D: null,
InvoicePositionI3D: null,
IsAssignedToDeliveryList: false,
IsAssignedToInvoice: false,
IsAssignedToOrder: false,
IsPlanned: false,
IsPrinted: false,
IsSigned: false,
LunchTime: 0,
OrderAssetItemI3D: null,
ParentI3D: null,
PlannedDurationInMinutes: null,
ProgressInPercent: null,
ReferenceOrderItemI3D: null,
SentAt: null,
Start: DateTime,
State: 0,
Stop: DateTime,
Timer: 3600,
Type: null
}
],
Error: null,
Message: null,
MessageCode: null,
Status: 0
}
@@ -0,0 +1,92 @@
[
{
Color: null,
Description: null,
I3D: 1,
IsDeactivated: null,
Name: 'Software Fehler',
Number: 1,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null
},
{
Color: null,
Description: null,
I3D: 2,
IsDeactivated: null,
Name: 'Installation',
Number: 2,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null
},
{
Color: null,
Description: null,
I3D: 3,
IsDeactivated: null,
Name: 'Garantiefall',
Number: 3,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null
},
{
Color: null,
Description: null,
I3D: 4,
IsDeactivated: null,
Name: 'Falscheinrichtung (Kulanz)',
Number: 4,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null
},
{
Color: null,
Description: null,
I3D: 5,
IsDeactivated: null,
Name: 'Security Aufgaben',
Number: 5,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null
},
{
Color: null,
Description: 'Kaizen',
I3D: 9,
IsDeactivated: null,
Name: 'Verbesserungsvorschlag',
Number: 6,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null
},
{
Color: null,
Description: 'interner Fehler',
I3D: 10,
IsDeactivated: null,
Name: 'interner Fehler',
Number: 7,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null
},
{
Color: null,
Description: 'alle Infos dazu',
I3D: 11,
IsDeactivated: null,
Name: 'Veranstaltung',
Number: 8,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null
},
{
Color: null,
Description: null,
I3D: 6,
IsDeactivated: null,
Name: 'Sonstige',
Number: 10,
ServiceBoardWebColor: null,
ServiceBoardWebIcon: null
}
]
@@ -0,0 +1,681 @@
{
Data: {
Count: 4,
CurrentPage: 1,
PageCount: 1,
Result: [
{
AdditionalText2: '',
AddressI3D: 1,
AdressContactI3D: 23,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'ff@c-entron.de',
ContactName: 'Franziska Franzen',
ContactTelephoneNumber: '0731-140399-0',
ContactTitle: 'Frau',
ContractId: 31,
ContractName: 'Dynamischer Vertrag',
ContractNumber: 14031,
ContractTypeCaption: 'Dynamischer Vertrag',
CreatedBy: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Lehnert, Volker (VL)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Volker',
FullName: 'Lehnert, Volker (VL)',
I3D: 44,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Lehnert',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'VL',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
CreatedDate: DateTime,
CreatedFromObjectI3D: 0,
CreatedFromObjectKind: null,
CreatedFromTicketPatternI3D: null,
CustomerAdviser1: 'TH',
CustomerAdviser2: 'MAFI',
CustomerAdviser3: 'NP',
CustomerAdviser4: 'UT',
CustomerCity: 'Ulm',
CustomerHasSlaContract: false,
CustomerI3D: 10000,
CustomerName: 'c-entron software gmbh',
CustomerOrderProcessingContractState: null,
CustomerStreet: 'Liststrasse 1',
CustomerZip: '89079',
Description: '',
DueDate: DateTime,
EditEndDate: null,
EditorI3Ds: '44',
Editors: [
{
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Volker Lehnert (VL)',
Email: 'lehnert@c-entron.de',
Employeenumber: null,
FirstName: 'Volker',
FullName: 'Volker Lehnert (VL)',
I3D: 44,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Lehnert',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'VL',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
}
],
EditorsSingleLine: 'VL',
EditStartDate: null,
EscalationLevel: 0,
FreeText1: null,
HelpdeskMarked: false,
HelpdeskPriorityCaption: 'Standard (24 Stunden)',
HelpdeskPriorityI3D: 4,
HelpdeskStatusCaption: 'in Bearbeitung',
HelpdeskStatusI3D: 6,
HelpdeskTypeCaption: 'Software Fehler',
HelpdeskTypeI3D: 1,
HistoryCount: 0,
I3D: 10482,
InternalNote: '',
IsCalculable: false,
IsLinkedWithDocBee: false,
IsOnlyInternalVisible: false,
IsRMA: false,
IsTicketRefused: null,
LastAction: '',
LastCommentDate: null,
LastEmailDate: null,
LockUser: null,
MainCategoryCaption: null,
MainCategoryI3D: 4,
Matchcode: 'CS',
NotBilledCalculableNotPlannedTimesInSeconds: 0,
NotCalculableNotPlannedTimesInSeconds: 0,
NotCalculableTimesInSeconds: 0,
Number: 12496,
ParentHelpdeskI3D: null,
PlannedDurationInHours: null,
PlannedTimesInSeconds: 0,
ProjectNumber: null,
ResponsiblePerson: {
Availability: 0,
BranchI3D: null,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: null,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: false,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: null,
Phone1: null,
RemainingDaysOfVacation: 0.0,
ShortSign: 'ADMIN',
State: null,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 0.0
},
RMANumber: null,
ShortDescription: 'Dell Server defekt im Einkauf',
SubCategory1Caption: null,
SubCategory1I3D: null,
SubCategory2Caption: null,
SubCategory2I3D: null,
TicketTags: [],
TimersCount: 0,
TotalTimer: 0,
Version: 'x'
},
{
AdditionalText2: null,
AddressI3D: 1,
AdressContactI3D: 23,
ArticleWorkItemCaption: null,
ArticleWorkItemI3D: null,
BilledCalculableNotPlannedTimesInSeconds: 0,
BranchI3D: 0,
BranchName: 'Hauptsitz',
CalcuableTimersCount: 0,
CalculableNotPlannedTimesInSeconds: 0,
CalculableTimesInSeconds: 0,
ChangedDate: DateTime,
ClosedDate: null,
ConnectionNumber: 0,
ContactEmail: 'ff@c-entron.de',
ContactName: 'Franziska Franzen',
ContactTelephoneNumber: '0731-140399-0',
ContactTitle: 'Frau',
ContractId: 0,
ContractName: null,
ContractNumber: null,
ContractTypeCaption: null,
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{
ArticleCode: null,
ArticleDescription: null,
ArticleEmployee: null,
ArticleI3D: 0,
ArticleWorkItemCaption: 'the first cold shower',
ArticleWorkItemI3D: 1,
Calculable: false,
ContractDisplayText: '',
ContractI3D: 0,
CreatedDate: DateTime,
DeliveryListAssetItemI3D: null,
DeviceI3D: null,
DocumentI3D: null,
Employee: {
Availability: 0,
BranchI3D: 0,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Administrator, c-entron (ADMIN)',
Email: 'vertrieb@c-entron.de',
Employeenumber: 0,
FirstName: 'c-entron',
FullName: 'Administrator, c-entron (ADMIN)',
I3D: 22,
IsActive: true,
LastAvailabilityChange: null,
LastName: 'Administrator',
LeavingDate: DateTime,
Phone1: '0731-140399-0',
RemainingDaysOfVacation: 28.0,
ShortSign: 'ADMIN',
State: 1,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 30.0
},
ExternalNote: 'external note here',
HelpdeskI3D: 10491,
HourlySurchargeRateOverlaps: [],
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InternalNote: 'internal note here',
InvoiceAssetItemI3D: null,
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IsAssignedToInvoice: false,
IsAssignedToOrder: false,
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IsPrinted: false,
IsSigned: false,
LunchTime: null,
OrderAssetItemI3D: null,
ParentI3D: null,
PlannedDurationInMinutes: null,
ProgressInPercent: null,
ReferenceOrderItemI3D: null,
SentAt: null,
Start: DateTime,
State: 0,
Stop: DateTime,
Timer: 3600,
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BreakTimeInSeconds: null,
Caption: 'Umstellung auf Exchange 2015',
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EmployeeI3D: null,
End: DateTime,
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BreakTimeInSeconds: null,
Caption: 'Softwaremigration auf MS Office 365',
Description: 'Alle Office umstellen auf Cloud',
EmployeeI3D: null,
End: DateTime,
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ObjectI3D: 2,
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BreakTimeInSeconds: null,
Caption: 'Service für MS Server 2014',
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Caption: 'Umstellung von Dell auf HP Server 2010',
Description: 'Wettbewerb Wortmann, laut Herrn Mayer vom EinDatum.',
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Caption: 'Migration Inventor 2010 35 Seats',
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EmployeeI3D: null,
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BreakTimeInSeconds: null,
Caption: 'Celos 3D Workstations 17 Stück',
Description: '',
EmployeeI3D: null,
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BreakTimeInSeconds: null,
Caption: 'Managed Service mit ACMEO',
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BreakTimeInSeconds: null,
Caption: 'CRM-Projekt Fa. Celos',
Description: 'genaue Beschreibung',
EmployeeI3D: null,
End: DateTime,
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ObjectKind: 0,
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BreakTimeInSeconds: null,
Caption: 'CRM-Projekt iSeminar',
Description: 'um was geht es in diesem Projekt ',
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BreakTimeInSeconds: null,
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ObjectKind: 0,
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BreakTimeInSeconds: null,
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@@ -0,0 +1,86 @@
using System;
using System.Collections.Generic;
using System.Linq;
using Centron.BusinessLogic.Administration.Rights;
using Centron.BusinessLogic.Sales.Support;
using Centron.Tests.EndToEnd.Infrastructure;
using CentronSoftware.Centron.WebServices.Entities.Sales.Support;
using Xunit;
using Xunit.Abstractions;
namespace Centron.Tests.EndToEnd.Tests.Helpdesk.Scheduler;
public class HelpdeskSchedulerTests : EndToEndTest
{
public HelpdeskSchedulerTests(ITestOutputHelper testOutputHelper)
: base(testOutputHelper)
{
}
public override void Execute()
{
this.PrepareDatabase();
// CrmProjects
this.Test("CrmProjects_All", new DateTime(2000, 1, 1), new DateTime(2020, 12, 31), HelpdeskSchedulerItemKind.CrmProject);
// Helpdesks
this.Test("Helpdesk_All", new DateTime(2000, 1, 1), new DateTime(2020, 12, 31), HelpdeskSchedulerItemKind.Helpdesk);
// Timer
this.Test("Timer_All", new DateTime(2000, 1, 1), new DateTime(2020, 12, 31), HelpdeskSchedulerItemKind.Timer);
// ScheduleItems
this.Test("ScheduleItems_All", new DateTime(2000, 1, 1), new DateTime(2020, 12, 31), HelpdeskSchedulerItemKind.ScheduleItem);
// All of those should find the same ticket
// The ticket in year 2016 is from 2016. 12. 21 till 2016. 12. 23
this.Test("Helpdesk_2016", new DateTime(2016, 12, 20), new DateTime(2016, 12, 25), HelpdeskSchedulerItemKind.Helpdesk);
this.Test("Helpdesk_2016", new DateTime(2016, 12, 21), new DateTime(2016, 12, 23), HelpdeskSchedulerItemKind.Helpdesk);
this.Test("Helpdesk_2016", new DateTime(2016, 12, 22), new DateTime(2016, 12, 23), HelpdeskSchedulerItemKind.Helpdesk);
this.Test("Helpdesk_2016", new DateTime(2016, 12, 23), new DateTime(2016, 12, 23), HelpdeskSchedulerItemKind.Helpdesk);
this.Test("Helpdesk_2016", new DateTime(2016, 12, 23), new DateTime(2016, 12, 24), HelpdeskSchedulerItemKind.Helpdesk);
this.Test("Helpdesk_2016", new DateTime(2016, 12, 23), new DateTime(2016, 12, 25), HelpdeskSchedulerItemKind.Helpdesk);
this.Test("Helpdesk_2016", new DateTime(2016, 12, 22), new DateTime(2016, 12, 22), HelpdeskSchedulerItemKind.Helpdesk);
// Test employee filter
this.Test("Timer_Employee_25", new DateTime(2000, 1, 1), new DateTime(2020, 12, 31), new List<int> { 25 }, HelpdeskSchedulerItemKind.Timer);
}
private void PrepareDatabase()
{
this.Sql($"DELETE FROM dbo.Sichtrus WHERE Recht = {(int)UserRightsConst.RIGHT_KALENDERANZEIGENEIGENE}");
}
private void Test(string name, DateTime start, DateTime end, params HelpdeskSchedulerItemKind[] kinds)
{
this.Test(name, start, end, null, kinds);
}
private void Test(string name, DateTime start, DateTime end, List<int> employeeI3Ds, params HelpdeskSchedulerItemKind[] kinds)
{
var filter = new HelpdeskSchedulerItemFilter
{
Start = start,
End = end,
ItemKinds = kinds.ToList(),
EmployeeI3Ds = employeeI3Ds,
};
var result = this.WithSession(s => s.GetBL<HelpdeskSchedulerBL>().GetSchedulerItems(filter, this.GetLoggedInUser()));
this.Verifier.Verify(name, result);
Assert.All(result, item =>
{
var itemStart = item.Start.GetValueOrDefault(DateTime.MinValue);
var itemEnd = item.End.GetValueOrDefault(DateTime.MaxValue);
var timesOverlap = start <= itemEnd && itemStart <= end;
Assert.True(timesOverlap);
if (employeeI3Ds != null)
{
Assert.True(item.EmployeeI3D == null || employeeI3Ds.Contains(item.EmployeeI3D.Value));
}
});
}
}
@@ -0,0 +1,15 @@
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{
BreakTimeInSeconds: null,
Caption: 'Kyocera FS 1600 irgendetwas eingeklemmt',
Description: 'ID SN Nummer: 33243\r\nEinDatum 14:13:35, AB: Frau Meier at angerufen\r\n\r\nKyocera FS 1600\r\nS/N: \r\n\r\n- vermutlich Heftklammer verklemmt \r\n- Bilddtrommel ist schwach\r\n- Gerät sehr alt, wirtschaftlichkeit prüfen\r\n',
EmployeeI3D: null,
End: DateTime,
IsCalculable: null,
IsPlanned: null,
Location: null,
ObjectI3D: 1272,
ObjectKind: 1,
Start: DateTime
}
]
@@ -0,0 +1,13 @@
[
{
Caption: 'Kyocera FS 1600 irgendetwas eingeklemmt',
Description: 'ID SN Nummer: 33243\r\nEinDatum 14:13:35, AB: Frau Meier at angerufen\r\n\r\nKyocera FS 1600\r\nS/N: \r\n\r\n- vermutlich Heftklammer verklemmt \r\n- Bilddtrommel ist schwach\r\n- Gerät sehr alt, wirtschaftlichkeit prüfen\r\n',
EmployeeI3D: null,
End: DateTime,
IsPlanned: null,
Location: null,
ObjectI3D: 1272,
ObjectKind: 1,
Start: DateTime
}
]
@@ -0,0 +1,13 @@
[
{
Caption: 'Kyocera FS 1600 irgendetwas eingeklemmt',
Description: 'ID SN Nummer: 33243\r\nEinDatum 14:13:35, AB: Frau Meier at angerufen\r\n\r\nKyocera FS 1600\r\nS/N: \r\n\r\n- vermutlich Heftklammer verklemmt \r\n- Bilddtrommel ist schwach\r\n- Gerät sehr alt, wirtschaftlichkeit prüfen\r\n',
EmployeeI3D: null,
End: DateTime,
IsPlanned: null,
Location: null,
ObjectI3D: 1272,
ObjectKind: 1,
Start: DateTime
}
]
@@ -0,0 +1,13 @@
[
{
Caption: 'Kyocera FS 1600 irgendetwas eingeklemmt',
Description: 'ID SN Nummer: 33243\r\nEinDatum 14:13:35, AB: Frau Meier at angerufen\r\n\r\nKyocera FS 1600\r\nS/N: \r\n\r\n- vermutlich Heftklammer verklemmt \r\n- Bilddtrommel ist schwach\r\n- Gerät sehr alt, wirtschaftlichkeit prüfen\r\n',
EmployeeI3D: null,
End: DateTime,
IsPlanned: null,
Location: null,
ObjectI3D: 1272,
ObjectKind: 1,
Start: DateTime
}
]
@@ -0,0 +1,13 @@
[
{
Caption: 'Kyocera FS 1600 irgendetwas eingeklemmt',
Description: 'ID SN Nummer: 33243\r\nEinDatum 14:13:35, AB: Frau Meier at angerufen\r\n\r\nKyocera FS 1600\r\nS/N: \r\n\r\n- vermutlich Heftklammer verklemmt \r\n- Bilddtrommel ist schwach\r\n- Gerät sehr alt, wirtschaftlichkeit prüfen\r\n',
EmployeeI3D: null,
End: DateTime,
IsPlanned: null,
Location: null,
ObjectI3D: 1272,
ObjectKind: 1,
Start: DateTime
}
]
@@ -0,0 +1,41 @@
[
{
BreakTimeInSeconds: null,
Caption: 'Hilfe!',
Description: 'Drucker druckt nicht!',
EmployeeI3D: null,
End: DateTime,
IsCalculable: null,
IsPlanned: null,
Location: null,
ObjectI3D: 134,
ObjectKind: 1,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: 'Dell Server schon wieder defekt vermutlich Firmware',
Description: '',
EmployeeI3D: null,
End: DateTime,
IsCalculable: null,
IsPlanned: null,
Location: null,
ObjectI3D: 1240,
ObjectKind: 1,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: 'Kyocera FS 1600 irgendetwas eingeklemmt',
Description: 'ID SN Nummer: 33243\r\nEinDatum 14:13:35, AB: Frau Meier at angerufen\r\n\r\nKyocera FS 1600\r\nS/N: \r\n\r\n- vermutlich Heftklammer verklemmt \r\n- Bilddtrommel ist schwach\r\n- Gerät sehr alt, wirtschaftlichkeit prüfen\r\n',
EmployeeI3D: null,
End: DateTime,
IsCalculable: null,
IsPlanned: null,
Location: null,
ObjectI3D: 1272,
ObjectKind: 1,
Start: DateTime
}
]
@@ -0,0 +1,353 @@
[
{
BreakTimeInSeconds: null,
Caption: '12001: Drucker schmiert',
Description: 'VB Schulung',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 1,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12003: Drucker shcmiert',
Description: 'VB Schulung\r\n\r\n- Ohr\r\nsdfsfsd',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 3,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12004: Drucker schmiert / 2 TAge = 16 stunden server steht',
Description: 'TEST\r\n- VB Schulung \r\n- Kundenstamm\r\n- ',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 4,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12005: Drucker schmiert / ',
Description: '- Technik\r\n- Beschreibung\r\n- ',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 5,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12015: Drucker schmiert',
Description: '1. Installation der Firewall\r\n\r\n2. Umgebungsvariablen prüfen / setzen / erneuern\r\n\r\n3. Check durchgeführt\r\n\r\n4. Anwender Eingewiesen\r\n\r\n----\r\n\r\n',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 18,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12020: Testfall 2 Leere Tickets Anlage durch Martin',
Description: '',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 25,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12020: Testfall 2 Leere Tickets Anlage durch Martin',
Description: '',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 26,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12028: ',
Description: 'dsfgdfgd',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 30,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12034: TEST mit Nadine',
Description: '',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 37,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12034: TEST mit Nadine',
Description: 'dfg',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 38,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12038: Genaue Beschreibung',
Description: 'Was der Kunde im Lieferschein in der Rechnung sieht',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 43,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12038: Genaue Beschreibung',
Description: 'Extra Zeit erfasst',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 44,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12033: Drucker schmiert',
Description: '',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 47,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12041: ',
Description: 'Was habe ich gemacht',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 50,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12061: HP Openview liest keine Daten mehr aus',
Description: 'Mit HP telefoniert und neue SP geholt',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 66,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12061: HP Openview liest keine Daten mehr aus',
Description: 'Analyse am Telefon und Erstaufnahme',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 67,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12151: Kontingenttest',
Description: 'Was habe ich gemacht',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 181,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12151: Kontingenttest',
Description: '',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 182,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12164: Fortigate Firewall lässt extrem viele SPAM momentan durch',
Description: 'Test 3',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 197,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: 0,
Caption: '12250: Zeiten erfassen',
Description: 'Firmware besorgt',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: false,
IsPlanned: false,
Location: null,
ObjectI3D: 2345,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: 0,
Caption: '12286: Dienstleistungen aus Auftrag 20315',
Description: 'Computer - Aufbauservice / erledigt:\r\n• Windows installiert\r\n• Windows aktiviert\r\n• Überflüssige Systemdienste/Autostartprogramme beendet\r\n• Alle erforderlichen Updates durchgeführt\r\n• Bestehendes E-Mail-Konto in einen vorhandene Einrichtungssoftware integriert\r\n• Computer ausgeliefert\r\n• Computer aufgestellt\r\n\r\n\r\nComputer - Aufbauservice / offen:\r\n• Computer angeschlossen\r\n• Computer mit vorhandenem W-LAN Netzerk verbunden\r\n• Kurze Einweisung in die Funktionsweise des Computers durchgeführt\r\n• Zeit dokumentiert\r\n\r\n\r\nDSL & W-LAN Einrichtung / erledigt:\r\n• Router aufgebaut\r\n• Router konfiguriert\r\n• Splitter/ DSL-Modem angeschlossen\r\n• Netzwerk abgesichert\r\n• Passwort übergeben\r\n• Funktionstest durchgeführt\r\n• Zeit dokumentiert\r\n\r\n\r\nDSL & W-LAN Einrichtung / offen:\r\n• Passwort dokumentiert ? » Ändert der Kunde selber «\r\n\r\n\r\n',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: false,
Location: null,
ObjectI3D: 2389,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: 0,
Caption: '12442: Dell Server defekt im Einkauf',
Description: 'Sparkasse: Installation Betriebssystem / erledigt:\r\n• Betriebssystem installiert ? » 3 «\r\n• Systemeinstellungen optimiert\r\n• Erforderliche Treiber installiert\r\n\r\n\r\n\r\nE-Mail und Kalendersynchronsiation / erledigt:\r\n• Privates E-Mail Konto auf dem Gerät eingerichtet\r\n• Synchronisation auf dem Gerät eingestellt\r\n\r\n\r\nE-Mail und Kalendersynchronsiation / offen:\r\n• Privaten Kalender auf dem Gerät engerichtet ? » Privater Kalender wurde nicht gewünscht. «\r\n• Zeit dokumentiert\r\n',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: false,
Location: null,
ObjectI3D: 10498,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: 0,
Caption: '12465: Dienstleistungen aus Auftrag 20377',
Description: 'Virenentfernung / erledigt:\r\n• Computer nach Viren gescannt\r\n• Schadsoftware gelöscht\r\n• Sicherheitssoftware empfohlen\r\n• Bericht erstellt\r\n• Kostenaufstellung für Beseitigung weiterer Fehler erstellt\r\n\r\n\r\nVirenentfernung / offen:\r\n• Zeit dokumentiert\r\n\r\nDatensicherung / erledigt:\r\n• Über geeignete Backupspeicher informiert\r\n• Bei der kostengünstigen Beschaffung des Backupspeichers unterstützt\r\n• Backupdienst eingerichetet\r\n\r\n\r\nDatensicherung / offen:\r\n• Verlorene Daten zurückgespielt ? » War heute nicht notwendig, da nur manuelle Datensicherung durchgeführt. «\r\n• Lokale Datensicherung angelegt\r\n• Zeit dokumentiert\r\n',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: false,
Location: null,
ObjectI3D: 10501,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: null,
Caption: '12041: ',
Description: 'Text von Rechnung und Lieferschein',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: null,
Location: null,
ObjectI3D: 49,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: 0,
Caption: '12335: Dienstleistungen aus Auftrag 20330',
Description: 'Sparkasse: Installation Betriebssystem / erledigt: • Betriebssystem installiert • Systemeinstellungen optimiert • Erforderliche Treiber installiert ? » nicht gemacht , weil ... « Sparkasse: Installation Betriebssystem / offen: • Windows akutalisiert • System aktiviert inkl. Einstellungen der Updates • Festplattenpartinonierung angepasst • Kurzer Funktions- und Nutzungstest durchgeführt • Zeit dokumentiert',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: false,
Location: null,
ObjectI3D: 2419,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: 0,
Caption: '12478: Drucker schmiert beim Ausdrucken',
Description: 'Drucker - Installation / erledigt:\r\n• Auspacken und auf Vollständigkeit geprüft\r\n• IP-Adresse festgelegt ? » IP: 168.1.1.1 «\r\n• Drucker konfiguriert\r\n• Testdruck durchgeführt ? » War alles in Ordnung. Kalibrierung stimmte. «\r\n• Gruppenrichtlinie anpasst\r\n• Kunden unterwiesen\r\n• Zeit dokumentiert\r\n\r\n\r\nDrucker - Installation / offen:\r\nVirenentfernung / erledigt:\r\n• Computer nach Viren gescannt\r\n\r\n\r\nVirenentfernung / offen:\r\n• Schadsoftware gelöscht\r\n• Sicherheitssoftware empfohlen\r\n• Bericht erstellt\r\n• Kostenaufstellung für Beseitigung weiterer Fehler erstellt\r\n• Zeit dokumentiert\r\n',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: false,
Location: null,
ObjectI3D: 10507,
ObjectKind: 2,
Start: DateTime
},
{
BreakTimeInSeconds: 0,
Caption: '12482: Dienstleistungen aus Auftrag 20379',
Description: 'Drucker - Installation / erledigt:\r\n• Auspacken und auf Vollständigkeit geprüft\r\n• IP-Adresse festgelegt\r\n• Drucker konfiguriert\r\n• Testdruck durchgeführt\r\n• Kunden unterwiesen\r\n• Zeit dokumentiert\r\n• Kunde wurde umfangreich infromiert über die Möglichkeiten\r\n\r\n\r\nDrucker - Installation / offen:\r\n• Gruppenrichtlinie anpasst ? » Ist kein Drucker im Netzwerk! «\r\nE-Mail und Kalendersynchronsiation / erledigt:\r\n\r\n\r\nE-Mail und Kalendersynchronsiation / offen:\r\n• Privates E-Mail Konto auf dem Gerät eingerichtet\r\n• Privaten Kalender auf dem Gerät engerichtet\r\n• Synchronisation auf dem Gerät eingestellt\r\n• Zeit dokumentiert\r\nDatensicherung / erledigt:\r\n• Über geeignete Backupspeicher informiert\r\n• Bei der kostengünstigen Beschaffung des Backupspeichers unterstützt\r\n• Backupdienst eingerichetet\r\n\r\n\r\nDatensicherung / offen:\r\n• Verlorene Daten zurückgespielt\r\n• Lokale Datensicherung angelegt\r\n• Zeit dokumentiert\r\n',
EmployeeI3D: 25,
End: DateTime,
IsCalculable: true,
IsPlanned: false,
Location: null,
ObjectI3D: 10511,
ObjectKind: 2,
Start: DateTime
}
]
@@ -0,0 +1,40 @@
{
Caption: 'Grafikkarte defekt',
ChangedFrom: null,
CreatedDate: DateTime,
CreatedFrom: {
Availability: 0,
BranchI3D: 1,
DefaultStorageI3D: null,
Dispatcher: false,
DisplayText: 'Fischer, Markus (MAFI)',
Email: 'walter@c-entron.de',
Employeenumber: 0,
FirstName: 'Markus',
FullName: 'Fischer, Markus (MAFI)',
I3D: 31,
IsActive: true,
LastAvailabilityChange: null,
LastName: 'Fischer',
LeavingDate: DateTime,
Phone1: '0731 140399-321',
RemainingDaysOfVacation: 20.0,
ShortSign: 'MAFI',
State: 1,
SupportLevel: null,
Template1: false,
Template2: false,
Template3: false,
Template4: false,
VacationEntitlement: 21.0
},
ForAll: true,
I3D: 38,
MainCategoryI3D: 4,
Number: 13038,
Solution: 'Grafikkarte wechseln',
SolutionRichtext: '{\rtf1\ansi\ansicpg0\uc1\deff0\deflang0\deflangfe0{\fonttbl{\f0\fnil\fcharset1 Arial;}{\f1\fnil\fcharset1 Verdana;}}{\colortbl;\red0\green0\blue0;\red0\green0\blue255;\red0\green255\blue255;\red0\green255\blue0;\red255\green0\blue255;\red255\green0\blue0;\red255\green255\blue0;\red255\green255\blue255;\red0\green0\blue128;\red0\green128\blue128;\red0\green128\blue0;\red128\green0\blue128;\red128\green0\blue0;\red128\green128\blue0;\red128\green128\blue128;\red192\green192\blue192;}\r\n\r\n\uc1\r\n\pard\fi0\li0\ql\ri0\sb0\sa0\itap0 \plain \f0\fs20 Grafikkarte wechseln}',
State: 0,
SubCategory1I3D: 10,
SubCategory2I3D: 12
}
@@ -0,0 +1,273 @@
{
Account: null,
AccountCustomFilterI3D: 1002,
AdditionalText2: null,
AddressContactI3D: null,
AddressI3D: null,
ArticleI3D: null,
AttachReceipt: null,
AvailableForCustomerNumbers: [],
BelongsToObjectI3D: null,
BelongsToObjectKind: null,
BlockPurchasing: null,
Caption: 'Customer mapping test',
CentronChecklist: [],
ContractI3D: null,
CustomerI3D: 10000,
CustomerMappings: [
{
AccountCustomFilterI3D: null,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10000,
DisplayText: 'Manueller Kunde (10000)',
I3D: 1,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10001,
DisplayText: 'Barkunde (10001)',
I3D: 2,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10019,
DisplayText: 'Bytes & Building GmbH (10019)',
I3D: 3,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10020,
DisplayText: 'EBA Marketing GmbH (10020)',
I3D: 4,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10023,
DisplayText: 'FlyTech GmbH (10023)',
I3D: 5,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10024,
DisplayText: 'GARDENA Deutschland GmbH (10024)',
I3D: 6,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10016,
DisplayText: 'GOESYSDA AG (10016)',
I3D: 7,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10015,
DisplayText: 'HT Kommunal AG (10015)',
I3D: 8,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10022,
DisplayText: 'Hubert Meier (10022)',
I3D: 9,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10006,
DisplayText: 'INCASO Voice Solution GmbH (10006)',
I3D: 10,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10002,
DisplayText: 'Kunde für RMA Eigenware (10002)',
I3D: 11,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10008,
DisplayText: 'Markus Fischl (10008)',
I3D: 12,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10014,
DisplayText: 'Maschinenbau Mayer (10014)',
I3D: 13,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10009,
DisplayText: 'MF Consulting (10009)',
I3D: 14,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10011,
DisplayText: 'Müller GmbH (10011)',
I3D: 15,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10010,
DisplayText: 'NP-Consulting (10010)',
I3D: 16,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10021,
DisplayText: 'proteonal GmbH (10021)',
I3D: 17,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10012,
DisplayText: 'Sparkasse Ulm (10012)',
I3D: 18,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10017,
DisplayText: 'Stadtverwaltung Tuttlingen (10017)',
I3D: 19,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10027,
DisplayText: 'test (10027)',
I3D: 20,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10018,
DisplayText: 'Testkunde GmbH (10018)',
I3D: 21,
RuleType: 0,
TicketPatternI3D: 1
}
],
CustomerName: null,
DefaultMappingRuleType: null,
DepartmentI3D: null,
Departments: null,
Description: null,
DurationInDays: 0,
FreeFlag1: null,
I3D: 1,
Image: '',
InternalNote: null,
IsActive: true,
IsGlobal: true,
IsInternal: null,
IsPublic: null,
IsRMA: null,
MainCategoryI3D: null,
MaterialGroupI3D: null,
PatternCategoryI3D: null,
PatternCategoryName: null,
PatternDescription: null,
PlannedDurationInHours: null,
PreAssignedMailing1: false,
PreAssignedMailing2: false,
PriorityI3D: null,
ReceiptTemplateI3D: null,
RequiredDocumentTypes: 0,
RequiredFirstName: false,
RequiredLastName: false,
RequiredMailContactPerson: false,
RequiredSalutation: false,
ResponsiblePersonI3D: null,
Salutations: null,
SecondaryMaterialGroupI3D: null,
SelfCareForms: [],
SelfCareFormScripts: [],
ShortDescription: null,
ShowInCustomerPortal: null,
SubCategory1I3D: null,
SubCategory2I3D: null,
Tags: null,
TicketPatternType: null,
TicketStatusI3D: null,
TypeI3D: null,
Version: null
}
@@ -0,0 +1,273 @@
{
Account: null,
AccountCustomFilterI3D: 1002,
AdditionalText2: null,
AddressContactI3D: null,
AddressI3D: null,
ArticleI3D: null,
AttachReceipt: null,
AvailableForCustomerNumbers: [],
BelongsToObjectI3D: null,
BelongsToObjectKind: null,
BlockPurchasing: null,
Caption: 'Customer mapping test',
CentronChecklist: [],
ContractI3D: null,
CustomerI3D: 10000,
CustomerMappings: [
{
AccountCustomFilterI3D: null,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10000,
DisplayText: 'Manueller Kunde (10000)',
I3D: 1,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10024,
DisplayText: 'GARDENA Deutschland GmbH (10024)',
I3D: 6,
RuleType: 3,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10001,
DisplayText: 'Barkunde (10001)',
I3D: 22,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10019,
DisplayText: 'Bytes & Building GmbH (10019)',
I3D: 23,
RuleType: 0,
TicketPatternI3D: 1
},
{
AccountCustomFilterI3D: 1002,
AddressContactI3D: null,
AddressI3D: null,
CustomerI3D: 10020,
DisplayText: 'EBA Marketing GmbH (10020)',
I3D: 24,
RuleType: 0,
TicketPatternI3D: 1
},
{
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